ERROR: "Internet Explorer encountered problem; needs to close" when running lesson


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ERROR: "Internet Explorer encountered problem; needs to close" when running lesson

Issue	ERROR: "Internet Explorer encountered problem; needs to close" when running lesson
Resolution	Uninstall and reinstall Flash Player
Product	PLATO Web Learning Network
Article ID	1394
Date Created	12/01/2008
Issue Details	When you try to run a lesson, the following message displays: "Internet Explorer has encountered a problem and needs to close. Send report?"

Details

Resolution

How to uninstall Flash Player:�

Open Control Panel > Add or Remove Programs > select Remove next to Adobe Flash Player�ActiveX.
If Flash Player does not appear on the list of programs, go to the Adobe Web site for information on: How to uninstall the Flash Player plug-in and ActiveX control.

�

How to reinstall Flash Player:

�

Before you download and install the Flash player, make sure you have administrator privileges on the workstation, which is required in order for the installation to succeed. �You can then download and install the Flash Player from Adobe's web site.�

�

Note:� As with many installations, this installation process may include options that are selected by default to install additional applications, such as an anti-virus or toolbar program; read each screen and select the options that make sense for you.� It is not required to install these additional applications to run PLATO content.

�

PLE Learn about PLE 2.0! Use our Training Tutorials and User Guides to learn about the new features available to you in PLE 2.0.


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