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Can't launch lessons on XP Service Pack 2 workstation

Details

Resolution

Follow the directions in one of the options below to prevent PLATO lessons from being blocked by the pop-up blocker. When finished, continue with the firewall configuration directions.

OPTION A: Disable the pop-up blocker in Windows XP Service Pack 2

1. Launch Internet Explorer.
2. Click Tools > Internet options > Security tab.
3. Click the Custom Level button.
4. Scroll down the Security Settings list to find and select the Use Pop-Up Blocker Disable setting.
5. Click OK.
6. When prompted with a security settings warning, click Yes.

OPTION B: Create an exception for the pop-up blocker in Windows XP Service Pack 2

NOTE: The pop-up blocker remains enabled in this option

1. Open Internet Explorer.
2. Click Tools > Popup blocker.
3. Select Popup blocker settings.
4. Under "Address of Web site to allow:" enter "*.platoweb.com" and click Add. If the URL you use to access Web Learning Network is different, use the appropriate URL for your school or facility.
5. Click Close to close the Pop-up blocker settings window.

Follow the directions in one of the options below to either configure or disable the firewall:

OPTION A: Configure the firewall in Windows XP Service Pack 2

1. Click Start > Control Panel or Click Start > Settings > Control Panel if you are using classic view.
2. Double-click Security Center.
3. Click the Windows Firewall icon near the bottom of the screen. The Windows Firewall settings open.
4. Click the Exceptions tab
5. Click the Add Port button.
6. Name the Port IPCD3.
7. Enter 1209 as the port number. Leave TCP selected.
8. Click OK.

OPTION B: Disable the firewall in Windows XP Service Pack 2

1. Click Start > Control Panel or Click Start > Settings > Control Panel if you are using classic view.
2. Double-click Security Center.
3. Click the Windows Firewall icon near the bottom of the screen.
4. On the General Tab of Windows Firewall, click Off [labeled "Off (Not Recommended)"].
5. Click OK.