Your web browser is acting differently; unexplained problems begin to occur
| Article ID |
4628 |
| Product |
Interactive Mathematics |
| Issue |
Your web browser is acting differently; unexplained problems begin to occur. You may experience one or more of the following symptoms:
Intermittent, unexplained problems begin to occur with PLATO products
You are unable to launch or run PLATO courseware successfully
When you try to launch your browser or PLATO web-based courseware, another program starts up and takes control of your browser
Your browser's home page unexpectedly changes
You are unable to use your browser normally and navigate to where you want to go on the Internet
When you start your computer, or when your computer has been idle for many minutes, your web browser opens to display web site ads
You cannot start a program, or a link in a program no longer works when you click it
Your web browser suddenly closes or stops responding
Starting or resuming your computer takes much longer
Launching or exiting from a PLATO application takes much longer
You notice slow performance in a PLATO application that used to run efficiently |
| Resolution |
Remove viruses and malware (adware/spyware); perform full system scan |
Details
Resolution
Third-party software with deceptive characteristics (such as spyware or adware programs) may be installed on your computer, or your browser may have been "hijacked" (a program has taken control of your browser to some degree).
Try to remove the adware or spyware from your system by using the Add/Remove Programs feature in the Windows Control Panel:
- Click Start > Control Panel > Add or Remove Programs.
- In the Currently installed programs list, find the program you want to remove, and then click Remove.
- Follow the instructions that appear on your screen. You may need to restart your computer.
If this is unsuccessful, try to remove the adware or spyware with an automated removal tool. Here are some of the third-party removal tools that are available:
Please note that PLATO Learning, Inc. and Microsoft are not responsible for the quality, performance, or reliability of third-party tools.
Protect your system by scanning it regularly for adware and spyware. Run at least 2 different programs to increase your chances of detecting and removing different viruses and malware.
If your system is already infected with adware or spyware, PLATO products may fail to run. PLATO Support Services can help you diagnose the problem, but cannot assist you if modifications to your system are required to solve the problem. (In some cases, you may need to edit the Windows registry to solve the problem.)
Contact your network administrator, get help from a PC technician, or schedule an onsite visit from a PLATO Learning Field Engineer as needed. (Call 1-800-44-PLATO or email info@plato.com for information about Field Engineer fees.)
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