Knowledge Base Article

Print this page      Email this page

ERROR: "A network error occurred while performing Error: could not connect to the database" running Focus

Details

Resolution

1. Make sure the URL is correct. The URL should be: http:// (server IP address)/platofocusnet/.

   If step 1 does not resolve the issue and you are certain the URL is correct on the workstations, continue with step 2.

2. Have someone with administrator rights follow these steps at the PLATO Focus server:

   1. Click Start > Settings > Control Panel > Administrative Tools > Services.

   2. Right-click on MySql, and then click Start.

   3. Try logging in to PLATO Focus using both the Teacher and Student programs. The problem should no longer occur.