ID |
Description |
| 22 |
ERROR: "Unable to initialize Pathways database"_ Repair or replace missing USERS.DB file |
| 34 |
ERROR: System is busy; please be patient_ Run LOCKCLR - the Lock Clear Utility to clear lock files |
| 38 |
How to finish incomplete test_ Return to test or extend stop date |
| 39 |
ERROR: "Invalid UserID...(DBSQL 6121) Click here to try again"_ Verify you are entering correct PLATO name and password |
| 41 |
ERROR: "Login Validation failed. Invalid UserID or password (DBSQL 6122)"_ Verify you are entering correct PLATO name and password |
| 42 |
ERROR: "Login Validation failed. Invalid UserID or password (DBSQL 6122)"_ Verify you are entering correct PLATO name and password |
| 62 |
How to remove student from eduTest class list without deleting from system_ Remove student in My Classroom |
| 63 |
ERROR: System is busy; please be patient_ Run User Database Repair Utility, WCMIUDBR.EXE |
| 64 |
ERROR: "Macromedia projector has encountered a problem"_ Uninstall QuickTime 6 |
| 65 |
Published courseware appears in System Management but not in Learning Resource Management_ Reinstall the courseware |
| 66 |
Unable to display or print graphs in graph reports_ Replace the CCSDK32.DLL file from the Pathways installation CD |
| 67 |
ERROR: Macromedia Projector error_ Uninstall QuickTime 6 and install QuickTime 5 on each affected workstation |
| 69 |
Completion and mastery status not shown on custom activities on learner menu_ Add Completion & Mastery as an option in Pathways |
| 70 |
Pathways starts minimized on Windows taskbar_ Upgrade Symantec AntiVirus to version 9.0 |
| 71 |
ERROR: "System has detected that another user has locked the activity"; you cannot delete activity or view properties_ Delete ACTIVITY.TRO from PWAY folder |
| 72 |
How to change IP address of CHPWLN server(s)_ Change IP address on CHPWLN server(s) |
| 73 |
Pathways startup stops while copying a file into WINPLATO folder_ Replace files in the WINPLATO folder under PWAY from the Pathways CD |
| 74 |
ERROR: "Index does not exist: tree order"_ Run LOCKCLR and the Database Repair Utility, WCMIDBRU.EXE |
| 75 |
ERROR: "Index does not exist: tree order"_ Delete files from local warehouse folder |
| 76 |
Unable to locate teacher Create-A-Test_ Change test owner or test school |
| 77 |
How to find out date and settings for previous year's eduTest year-end closeout _ Contact District Admin for info on previous year's eduTest year-end closeout |
| 78 |
How to find and add an item related to a specific reading passage_ Search for item in Item Builder and the link will appear to view related items |
| 79 |
ERROR: "No Data" message when viewing test to enter results_ Edit schedule to verify student exists |
| 80 |
ERROR: "Account is disabled"_ Contact PLATO Support if eduTest account disabled |
| 81 |
How to download XML files for custom learning paths_ Select Report Browser, select Download XML, select XML file at location |
| 82 |
ERROR: Cannot authenticate user on eduTest_ If two identical PLATO names in same school, delete one and recreate using a unique name |
| 85 |
How to find and add an item related to a specific reading passage_ Search for item in Item Builder and the link will appear to view related items |
| 86 |
ERROR: "No Data" message when viewing test to enter results_ Edit schedule to verify student exists |
| 87 |
Need to view report for a transferred student_ Results can not be transferred but teacher can review student's individual results |
| 88 |
Need to view report for a transferred student_ Results can not be transferred but teacher can review student's individual results |
| 89 |
Students or teachers are unable to use student scoring template_ Contact PLATO Support if you cannot use the eduTest student scoring template- |
| 90 |
XML export option is missing_ Contact PLATO Support if XML export option missing- |
| 91 |
XML export option is missing_ Contact PLATO Support if XML export option missing- |
| 92 |
Fundamental Reading Strategies: stuck at Strategy Alert and can't move forward in lesson_ Use the audio while using Fundamental Reading Strategies lessons |
| 93 |
Fundamental Reading Strategies: stuck at Strategy Alert and can't move forward in lesson_ Use the audio while using Fundamental Reading Strategies lessons |
| 94 |
XML export option is missing_ Contact PLATO Support if XML export option missing- |
| 95 |
Fundamental Reading Strategies: stuck at Strategy Alert and can't move forward in lesson_ Use the audio while using Fundamental Reading Strategies lessons |
| 97 |
ERROR: "8012 code when viewing a school report"_ Verify that an entry in the benchmarkSchools table does not exist |
| 98 |
ERROR: "8012 code when viewing a school report"_ Verify that an entry in the benchmarkSchools table does not exist |
| 99 |
A student's class assignment does not show up_ Verify your account number or contact the account administrator |
| 100 |
A student's class assignment does not show up_ Verify your account number or contact the account administrator |
| 101 |
A custom role has no option to end users' sessions (log learners out)_ Change the permission of the custom role to allow ending user sessions |
| 102 |
A custom role has no option to end users' sessions (log learners out)_ Change the permission of the custom role to allow ending user sessions |
| 103 |
Whom do you contact to have your access level changed?_ Contact your school or district administrator to check or edit access level |
| 104 |
Blank white box displays when you try to launch iPCD3 lessons_ Configure Cisco Pix firewall and content filter |
| 107 |
Wrong test assigned to classroom_ Contact school or district admin to have test schedule edited |
| 108 |
Unable to delete administrative test_ After you enter your eduTest password, click "Delete" instead of pressing Enter |
| 109 |
Schedule is missing; can it be restored?_ Create a new schedule |
| 110 |
Unable to run Database Repair on Client-Hosted PLATO Web Learning_ Add the TUTIL32.DLL file |
| 112 |
Schedule is missing; can it be restored?_ Create a new schedule |
| 113 |
CHPWLN login page does not display on any workstations after initial server installation_ Allow Active Server Page in IIS |
| 115 |
Learning path installation hangs up on "Assigning IDs to activities"_ Send PKG and DB\ACTIVITY folder to PLATO Support |
| 116 |
How are classroom reports sorted?_ Reports are grouped by result categories |
| 117 |
How are classroom reports sorted?_ Reports are grouped by result categories |
| 118 |
Unable to locate test items_ Make basic searches - make "one-at-a-time" searches |
| 119 |
Unable to locate test items_ Make basic searches - make "one-at-a-time" searches |
| 120 |
How to merge data from different reports_ eduTest produces one set of reports |
| 121 |
How to merge data from different reports_ eduTest produces one set of reports |
| 122 |
Can PLATO Focus be installed and run from the hard drive?_ Only the network version of FOCUS 1.3 has this ability |
| 123 |
ERROR: "Error: Duplicate Lightspan Entity ID"_ Make sure that schoolIDs in user file match schoolIDs in the user_classroom file. Also, schoolID and entityID must match |
| 124 |
You want to create a multiple-choice question for classroom assessments_ Create multiple choice answer for assessment test |
| 125 |
Workstation hangs or crashes; concern over data loss_ Each mouse click sends data to eduTest - so no data is lost |
| 127 |
Workstation hangs or crashes; concern over data loss_ Each mouse click sends data to eduTest - so no data is lost |
| 129 |
Can times on student records and reports be adjusted for different time zones?_ PWLN uses Pacific Time in reports and student progress time stamps; times in reports cannot be changed |
| 130 |
Missing courseware or licenses or question about how many licenses you have_ Contact PLATO Support to obtain reinstallation materials |
| 131 |
Missing courseware or licenses or question about how many licenses you have_ Contact PLATO Support to verify which content titles or courses you have purchased for your CHPWLN system |
| 132 |
Missing courseware or licenses or question about how many licenses you have_ Contact PLATO Support to verify licenses, content titles or courses you have purchased for your Web account |
| 135 |
How to edit eduTest report categories_ Edit eduTest report categories |
| 137 |
How to edit eduTest report categories_ Edit eduTest report categories |
| 139 |
What test pack is a particular test in?_ Test packs are either for PLATO-created tests or customer-created tests |
| 141 |
What test pack is a particular test in?_ Test packs are either for PLATO-created tests or customer-created tests |
| 144 |
Unable to find scheduled test_ Make sure information entered on search form accurately reflects what you are looking for |
| 146 |
Unable to find scheduled test_ Make sure information entered on search form accurately reflects what you are looking for |
| 147 |
Questions from more than one grade appear in Create-A-Test_ Some items may actually align to a standard in more than one grade |
| 148 |
Questions from more than one grade appear in Create-A-Test_ Some items may actually align to a standard in more than one grade |
| 149 |
How to verify accuracy of user and class data following data upload_ Download the PLATO eduTest Assessment Data Upload Check document |
| 150 |
Student names are not registering with schools_ Once the students are added to a class they will belong to a school |
| 151 |
What are the tests that display under "Manage Test Series Availability"?_ The "Manage Test Series Availability" feature allows teachers to either schedule these tests or allow students to start them again on their own |
| 152 |
What are the tests that display under "Manage Test Series Availability"?_ The "Manage Test Series Availability" feature allows teachers to either schedule these tests or allow students to start them again on their own |
| 153 |
ERROR: "It appears as though you are already logged in"_ Re-enter your password |
| 154 |
ERROR: "It appears as though you are already logged in"_ Re-enter your password |
| 156 |
Students added to wrong class - how to add to correct class?_ Delete classroom and add to correct school |
| 157 |
Unable to run courseware installation or upgrade; your server must be at X.X version_ Upgrade your Client-Hosted PLATO Web Learning Network to 5.1 and run latest patch |
| 159 |
Start Current Year Closeout link appears to be missing when logged in to eduTest as School Admin_ Ask your District Administrator to run eduTest closeout |
| 161 |
Unable to locate a district-created test_ Edit the test series and change the grade |
| 163 |
Unable to locate a district-created test_ Edit the test series and change the grade |
| 165 |
iPCD3 lessons (e.g. Writing Series, Data Skills) don't run; "Click here" screen displays_ Restart PLATO Courseware Launcher and iPLATO Dispatcher service; contact teacher if you're a student |
| 166 |
Teacher does not see a scheduled benchmark test; cannot schedule students for it_ Have the user who created the schedule add the Classrooms |
| 168 |
Teacher does not see a scheduled benchmark test; cannot schedule students for it_ Have the user who created the schedule add the Classrooms |
| 169 |
How to add a test to a series_ View District Tests > Click "Add Test to Test Series" |
| 170 |
ERROR: Error 2002: "Access Denied. You are not authorized to access this report."_ Reports for the deleted classroom are no longer available |
| 172 |
ERROR: Error 2002: "Access Denied. You are not authorized to access this report."_ Reports for the deleted classroom are no longer available |
| 174 |
Why do new systems have both the new and old Algebra curricula installed?_ Use either version - new has more up-to-date design; old has assessment capability |
| 175 |
ERROR: "Cannot modify a read-only dataset" when trying to create a report in Pathways_ Remove read-only attribute from all files in PWAY\DB\REPORTS |
| 178 |
Applied Math > Using Linear Measurement Tools: Mastery Test: answers in fractional or decimal form?_ Use same answer form as in question and include units on base line |
| 179 |
Which Pathways versions are supported and what is the path to upgrade to the latest version?_ Pathways 4.X supported, upgrades available to 3.9.3, 4.1, 4.2, then 4.3 |
| 180 |
ERROR: "Invalid file name. (507) affecting xxx.rpt." _ Replace CRWRPTS files from Pathways CD |
| 181 |
ERROR: "Error in processing - C:\WINDOWS\pway\TAKS\STIU.ini does not exist" when running State Test Import Utility for TAKS 2009 on Pathways _ Change State Test Import Utility (Pathways) shortcut target to "C:\WINDOWS\PWAY\TAKS\Launch.exe" for TAKS 2009 |
| 182 |
Can teachers print Administrative tests?_ The feature to allow teachers to print tests needs to be enabled |
| 183 |
ERROR: "Unknown exception handling request" when trying to run lesson_ Restart all Web server services or all CHPWLN servers (system admin only) |
| 184 |
How to add questions related to a specific reading passage to an administrative test_ Add reporting categories to test and select items to add to administrative test in eduTest |
| 187 |
ERROR: "No Data" message when school admin searches for student or teacher._ Clear User ID and Last Name fields, set Role, Login Status and School fields to "All" |
| 188 |
ERROR: "You have chosen to associate this group with a school that has already been associated with another group. Please select a different school."_ Click on yes to continue |
| 189 |
ERROR: "You have chosen to associate this group with a school that has already been associated with another group. Please select a different school." _ Click Yes to continue to allow users in group to |
| 190 |
How to remove classrooms from the eduTest administrative schedule_ Remove a classroom in eduTest |
| 191 |
How to remove classrooms from the eduTest administrative schedule_ Remove a classroom in eduTest |
| 192 |
ERROR: "Illegal character" causes import of custom learning path to fail_ Replace dashes with hyphens in custom offline activity titles |
| 193 |
ERROR: "Illegal character" causes import of custom learning path to fail _ Replace dashes with hyphens in custom offline activity titles |
| 194 |
Attendance Reports: What do "True" and "False" mean under "Proper Logout"?_ True = user logged out via logout button or logged in again; False = user was timed out |
| 195 |
Attendance Reports: What do "True" and "False" mean under "Proper Logout"?_ True = user logged out via logout button or logged in again; False = user was timed out |
| 196 |
ERROR: "The system has encountered an error; EDBengineerror: TROperform.save,findkey" when learner tries to sign on_ Run User Database Repair Utility, WCMIUDBR.EXE |
| 197 |
Activity Comprehensive Report hangs when a single student is selected_ Reinstall the affected content title |
| 198 |
ERROR: "Cannot modify a read-only dataset" when trying to add a learner_ Remove read-only attribute from all files in \PWAY\DB\USER |
| 199 |
ERROR: "I/O 267 error" upon signon_ Delete the C:\WINDOWS\PWAY\xxxxxxxx session folder |
| 200 |
Does batch enrollment overwrite existing user with same login name?_ Batch enrollment will skip existing users and list them on the screen |
| 201 |
ERROR: "Unable to run filter. Your filter may be too complex. Please simplify your selection and try again."_ Do not use the Skill Level when setting the filter |
| 202 |
How to edit your home page and remove links from the menu on your home page_ Edit LOGIN.HTML in PATHWAYS\MIDDLE\TEMPLATEROOT on the web server |
| 203 |
Course or custom assessment tests do not run in Pathways_ Replace \PWAY\SCRIPTS folders from backup or Pathways CD |
| 204 |
ERROR: "Error Number: 110 - no activity - Location: LessonItem.getlessoninfo.1 Error value : 0"_ Run "Update Workstations" or Warehouse Rebuilder (WHBLDR) |
| 205 |
Unable to delete a custom learning path with an apostrophe in the title_ Upgrade your Client-Hosted PLATO Web Learning Network to 5.1 and run latest patch |
| 207 |
Can you run a report on Fastrack grade gain over a date range?_ No; run report at the end of each date range you need & compare progress over time |
| 208 |
Can you run a report on Fastrack grade gain over a date range?_ No; run report at the end of each date range you need & compare progress over time |
| 209 |
Can you run a report on Fastrack grade gain over a date range?_ No; run report at the end of each date range you need & compare progress over time |
| 210 |
WorldView Social Studies mastery test: a map or graph referred to in the question does not appear_ Workaround: Click Refresh button or exit and re-enter lesson |
| 211 |
QuickTime Troubleshooting Tips: What Version Do I Have?, Installation Checker, Plug-Ins_ Refer to Apple Web site for QuickTime information |
| 212 |
ERROR: "Integer overflow" when trying to run Fastrack assessment_ Restore script (.SRP) files from backup or Pathways CD |
| 213 |
Custom assessment in PWLN/Pathways doesn't bookmark correctly if learning path has more than 26 modules_ Split up existing learning paths with assessments into separate learning paths with 26 or fewer modules |
| 214 |
Custom assessment in PWLN/Pathways doesn't bookmark correctly if learning path has more than 26 modules_ Split up existing learning paths with assessments into separate learning paths with 26 or fewer modules |
| 215 |
Custom assessment in PWLN/Pathways doesn't bookmark correctly if learning path has more than 26 modules_ Split up existing learning paths with assessments into separate learning paths with 26 or fewer modules |
| 220 |
How to move student test results from one eduTest classroom to another_ Move test results from one eduTest classroom to another |
| 224 |
Teachers do not see the "Add A New Classroom" option under "View and Manage Classrooms."_ Your account options may only allow admins to add classes and students to classes |
| 226 |
ERROR: "No Data" displays when viewing classroom-level reports from admin test schedules_ View classroom reports in admin schedules |
| 228 |
Performance data (completion, mastery, time on task, tries) missing for all students on Paradox-based CHPWLN system _ Run PWLNDBRU.EXE (only on Paradox-based CHPWLN systems) |
| 229 |
Students do not appear on test schedule_ Add student to the test schedule in eduTest; must be owner of the test schedule |
| 231 |
Students do not appear on test schedule_ Add student to the test schedule in eduTest; must be owner of the test schedule |
| 232 |
Custom activity to launch URL does not open in the foreground_ Launch a URL from a command line |
| 233 |
Test results are not available_ Run reports at different time of day or have admin re-add the classroom |
| 235 |
Test results are not available_ Run reports at different time of day or have admin re-add the classroom |
| 236 |
KYVU or KYVAE instructor wants to have a student added to PWLN account._ Contact KYVU/KYVAE Support to have a new student added |
| 237 |
ERROR: "Error in formula . 'DTSToDate ({usertemp.Date2})'" and reports will not run _ Run Pathways report using Crystal Reports 6 |
| 238 |
How to access the test summary report_ Test Summary Report is displayed when student grades his or her test |
| 240 |
How to access the test summary report_ Test Summary Report is displayed when student grades his or her test |
| 241 |
How to see all students who have not completed test or test series_ This has been submitted as enhancement request |
| 243 |
How to see all students who have not completed test or test series_ This has been submitted as enhancement request |
| 244 |
What order should the database utilties be run?_ Run Database utilities in this order |
| 245 |
How to delete a teacher from eduTest_ Delete a Teacher from eduTest |
| 246 |
Illegal characters display in student activities_ Make sure Western European (Windows) is specified for the encoding |
| 248 |
Illegal characters display in student activities_ Make sure Western European (Windows) is specified for the encoding |
| 250 |
How can a student finish a test that is incomplete? _ Determine test grade status and request from PLATO Support that test be reset or ungraded |
| 251 |
How can a student finish a test that is incomplete?_ Determine test grade status and perform steps |
| 252 |
Administrator cannot see learners in User Management_ Modify Pathways custom role setting |
| 254 |
Can students in a group all be deleted at the same time in eduTest?_ Students are to be deleted one at a time; global deletion occurs at eduTest year-end closeout |
| 255 |
How to change a User ID in eduTest and what happens if I change it_ Change a user ID in eduTest |
| 259 |
Unable to add teachers to classrooms or edit classrooms_ Delete a Teacher from eduTest |
| 261 |
PCD3 lessons don't launch for one learner; End Task gives error: "WCD3DRIV not responding"_ Remove corrupt files from PRIVATE folder |
| 262 |
Unable to open registry iPCD3_ Install/Reinstall the iPCD3 (PWLNINST.EXE) plug-in |
| 263 |
No audio in courseware_ Upgrade Toolbook courseware or install Shockwave on the workstations running Windows XP |
| 264 |
ERROR: "Resource error - Cannot find files for the following resources: [resource name]; details written to RESLIST.ERR"_ Restore script (.SRP) files from backup or Pathways CD |
| 265 |
502 bad gateway errors when trying to run Algebra courseware_ Permanent Solution: Upgrade to Algebra 1.4 |
| 266 |
502 bad gateway errors when trying to run Algebra courseware_ Temporary Solution: Bypass the proxy server in Internet Explorer |
| 267 |
ERROR "Requested URL could not be returned / retrieved"running Algebra 1 and 2 v. 1.0 on Pathways_ Temporary Solution: Bypass the proxy server in Internet Explorer |
| 268 |
ERROR "Requested URL could not be returned / retrieved"running Algebra 1 and 2 v. 1.0 on Pathways_ Permanent Solution: Upgrade to Algebra 1.4 |
| 269 |
ERROR: "Director Player unable to open dplayer.dcr - Open with write permission by another user" when multiple users run courseware_ Set courseware files in CW folder to read-only |
| 270 |
Lessons run very slowly or workstation hangs; End Task gives TB70RTM error_ Install latest Service Pack for Windows operating system |
| 271 |
ERROR: "Error URL filter configuration Http//localhost: 1046"_ Upgrade to Algebra 1 and 2 v. 1.4 |
| 275 |
ERROR: "Action canceled. Internet Explorer was unable to link to the Web page you requested" when trying to run Algebra 1 & 2 _ Upgrade to Algebra 1 & 2 v. 1.4 |
| 277 |
ERROR: "IE could not open HTTP:\\LocalHost:xxxx\." in Algebra _ Upgrade to Algebra 1 & 2 v. 1.4 |
| 279 |
ERROR: "Error 501: File is not a Toolbook file"_ Set courseware files in CW folder to read-only |
| 280 |
ERROR: Cannot authenticate user on eduTest_ If two identical PLATO names in same school, delete one and recreate using a unique name |
| 286 |
ERROR: "Index out of date: Tree Order" occurs in PCD3 courseware_ Run Database Repair Utility for Tree Order |
| 287 |
ERROR: "Index is out of date: Child ID" occurs in MPAS courseware_ Run Database Repair Utility for Child ID |
| 292 |
How to block home access to a user or group after the regular school day_ Disable a PWLN student or group signon |
| 293 |
How to block home access to a user or group after the regular school day_ Disable the CHPWLN student or group signon |
| 297 |
ERROR: Error 502 copying MATH.CLP, LANG.CLP, or READ.CLP file when running Fastrack Assessment_ Remove read-only attribute from CW\801 folder and PRIVATE CLP files |
| 298 |
ERROR: "w2k_xxxx.gbm file not found."_ Copy file from Pathways CD to the Pathways drive |
| 299 |
ERROR: "Dictionary Error - Opened the MW Dictionary with return of 2" in Fundamental / Intermediate Reading Strategies_ Upgrade to Fundamental Reading Strategies and Intermediate Reading Strategies 4.2 |
| 300 |
Servers running low on disk space_ Delete the install files and folders |
| 301 |
What do I assign after scheduling assessments for K-12 Assessment?_ Click on Assessments on left side in PWLN to access assigned eduTest assessments |
| 302 |
What do I assign after scheduling assessments for K-12 Assessment?_ No further assignment needed after you assign eduTest assessment in PWLN; assessment gives prescription |
| 303 |
Trigonometry will not accept answer "r/(2v)"_ Enter "2v" without the parentheses |
| 304 |
Trigonometry will not accept answer "r/(2v)"_ Enter "2v" without the parentheses |
| 305 |
ERROR: "Data tier was not detected on this server"_ Run the upgrade CD on the database server first, then run the upgrade on the web server |
| 306 |
ERROR: "IE could not open HTTP:\\LocalHost:1031\. Connection with Server could not be established" in Fastrack Advantage Reading_ Temporary Solution: Bypass the proxy server in Internet Explorer |
| 307 |
ERROR: "IE could not open HTTP:\\LocalHost:1031\. Connection with Server could not be established" in Fastrack Advantage Reading_ Upgrade to the latest version of PLATO Pathways -- currently 4.3 (Vista-compatible) |
| 308 |
How does mastery work in Writing Process and Practice titles? Why are some modules complete but not mastered? _ Grammar & Mechanics modules have standard mastery tests; Writing Strategies modules do not, but use teacher-scored offline activities instead |
| 309 |
How does mastery work in Writing Process and Practice titles? Why are some modules complete but not mastered? _ Grammar & Mechanics modules have standard mastery tests; Writing Strategies modules do not, but use teacher-scored offline activities instead |
| 310 |
ERROR: "Cannot run this program due to restrictions on this computer, cw.bat." in Worldview courseware_ Add SETUPWVU.EXE to list of allowable programs for Pathways |
| 311 |
Which files and folders should I back up?_ Back up the entire \PWAY folder once a week, as well as a few other files daily |
| 312 |
How to back up a custom correlation/alignment_ Back up a custom correlation/alignment |
| 313 |
Algebra 1 & 2 only plot part of the screen on some workstations_ Upgrade to the latest versions of Pathways and Algebra 1 & 2 |
| 314 |
MSWINSCK.OCX errors occur after installing Algebra_ Upgrade to the latest versions of Pathways and Algebra 1 & 2 |
| 315 |
How to run the SETPERMS utility to configure Pathways workstations_ Run the SETPERMS utility to configure Pathways workstations |
| 316 |
ERROR: "User limit exceeded; Please see your instructor"_ If user license count has been reached, purchase additional licenses |
| 317 |
ERROR: "User limit exceeded; Please see your instructor"_ Repair SYSID.PWY with WCMIKVU (Key Violation Utility), reinstall user license, upgrade to latest Pathways version |
| 318 |
Set Filter button is missing from Class Management assignments_ Download and install the Pathways 4.2 patch |
| 319 |
Biology and Chemistry Series lessons sometimes do not show mastery and completion in PLATO Pathways_ Upgrade to Biology Series and/or Chemistry Series version 4.2. |
| 320 |
Where to find and how to use PLATO Pathways error logs?_ Where to find and how to use Pathways error logs |
| 321 |
Lesson locks up/freezes while running_ Refresh courseware screen that has locked up |
| 322 |
Lesson locks up/freezes while running_ Refresh courseware screen that has locked up |
| 323 |
ERROR: "iPLATO_22: Server address not specified." when trying to run courseware_ Delete history, cookies, and cache in your Web browser on Windows workstations |
| 324 |
ERROR: "iPLATO_22: Server address not specified." when trying to run courseware_ Delete history, cookies, and cache in your Web browser on Windows workstations |
| 325 |
ERROR: "The Web page you are viewing is trying to close the window. Do you want to close this window?"_ Change settings on your security application to allow HTTP referers |
| 326 |
ERROR: "The Web page you are viewing is trying to close the window. Do you want to close this window?"_ Change settings on your security application to allow HTTP referers |
| 327 |
ERROR: "Account has expired or is inactive...(DBSQL 6112)"_ Check expiration dates, verify account information |
| 340 |
ERROR: "The application iPLATO unexpectedly quit." when running courseware on Mac OS X_ Set correct permissions on the PLATO Mac Client folder |
| 341 |
ERROR: "The application iPLATO unexpectedly quit." when running courseware on Mac OS X_ Set correct permissions on the PLATO Mac Client folder |
| 342 |
ERROR: "Error reading Authorware Web Player map file; invalid file version"_ Download and install the full version of the Authorware Web Player |
| 343 |
ERROR: "Error reading Authorware Web Player map file; invalid file version"_ Download and install the full version of the Authorware Web Player and upgrade Biology and Chemistry series |
| 344 |
How to uninstall and reinstall the Authorware Player for Biology & Chemistry_ Uninstall the Authorware Player |
| 345 |
How to uninstall and reinstall the Authorware Player for Biology & Chemistry_ Uninstall the Authorware Player |
| 346 |
How to upgrade your CHPWLN system or courseware_ Upgrade your CHPWLN system and courseware; instructions and release notes available on PLATO Support Web site |
| 347 |
ERROR: "You could not be logged in: Your login credentials are incorrect."_ Re-enter the correct PWLN account number |
| 348 |
ERROR: "You could not be logged in: Your login credentials are incorrect."_ Re-enter the correct PWLN account number |
| 352 |
ERROR: "Student archive damaged; must be rebuilt" when admin signs on_ Delete the WH.0 warehouse file |
| 353 |
ERROR: "Exception EDBEngineError in module WCMILRNR.EXE An error occurred while attempting to initialize the Borland Database Engine (error $210D)"_ Change the value in the SHAREDMEMSIZE field to 4096 |
| 355 |
ERROR: "Downloaded file not available...could be due to your security or language settings or because server was unable to retrieve requested file"_ Configure Websense to allow PWLN content |
| 356 |
How to troubleshoot video display issues_ Resolving most video display issues |
| 357 |
How to troubleshoot video display issues_ Resolving most video display issues |
| 358 |
How to troubleshoot video display issues_ Resolving most video display issues |
| 362 |
How to troubleshoot video display issues_ Resolving most video display issues |
| 363 |
How to troubleshoot video display issues_ Resolving most video display issues |
| 364 |
How to troubleshoot video display issues_ Resolving most video display issues |
| 365 |
How to troubleshoot video display issues_ Resolving most video display issues |
| 367 |
How to troubleshoot video display issues_ Resolving most video display issues |
| 368 |
How to troubleshoot video display issues_ Resolving most video display issues |
| 370 |
Applied Math > Using Linear Measurement Tools: Mastery Test: answers in fractional or decimal form?_ Use same answer form as in question and include units on base line |
| 371 |
ERROR: "Insufficient memory for this operation" running Pathways_ Change the value in the SHAREDMEMSIZE field to 4096 |
| 372 |
ERROR: "The PLATO Web Learning Network plug-in is not installed properly. You may not be able to run courseware."_ Log in to your Windows computer with administrator privileges |
| 373 |
ERROR: "The PLATO Web Learning Network plug-in is not installed properly. You may not be able to run courseware."_ Log in to your Windows computer with administrator privileges |
| 374 |
ERROR: "Math Expeditions requires plug-ins to run."_ Log in to your Windows computer with administrator privileges |
| 375 |
ERROR: "Math Expeditions requires plug-ins to run."_ Log in to your Windows computer with administrator privileges |
| 376 |
ERROR: "The PLATO Web Learning Network plug-in is not installed properly. You may not be able to run courseware."_ Make sure the browser you are using meets system requirements |
| 377 |
ERROR: "The PLATO Web Learning Network plug-in is not installed properly. You may not be able to run courseware."_ Make sure the browser you are using meets system requirements |
| 378 |
ERROR: "Math Expeditions requires plug-ins to run."_ Make sure the browser you are using meets system requirements |
| 379 |
ERROR: "Math Expeditions requires plug-ins to run."_ Make sure the browser you are using meets system requirements |
| 380 |
ERROR: "Current security settings prohibit ActiveX controls...Page may not display correctly" when logging in_ Enable JavaScript & ActiveX controls |
| 381 |
ERROR: "Current security settings prohibit ActiveX controls...Page may not display correctly" when logging in_ Enable JavaScript & ActiveX controls |
| 382 |
ERROR: "Current security settings prohibit ActiveX controls...Page may not display correctly" when logging in_ Enable JavaScript & ActiveX controls |
| 385 |
Opportunistic locking, slow performance, frequent lock-ups in Pathways networks_ Disable opportunistic locking without using LOCKOFF.REG |
| 386 |
How to clear the cache (delete temporary Internet files)_ Delete history, cookies, and cache in your Web browser on Windows workstations |
| 387 |
How to clear the cache (delete temporary Internet files)_ Clear cache on a Mac OS |
| 388 |
How to clear the cache (delete temporary Internet files)_ Clear cache on a Mac OS |
| 389 |
How to clear the cache (delete temporary Internet files)_ Delete history, cookies, and cache in your Web browser on Windows workstations |
| 391 |
How to clear the cache (delete temporary Internet files)_ Delete history, cookies, and cache in your Web browser on Windows workstations |
| 394 |
How to clear the cache (delete temporary Internet files)_ Clear cache on a Mac OS |
| 395 |
How to clear the cache (delete temporary Internet files)_ Delete history, cookies, and cache in your Web browser on Windows workstations |
| 400 |
How to run utilities for workstation maintenance_ Run Disk Cleanup, ScanDisk and Disk Defragmenter |
| 401 |
How to run utilities for workstation maintenance_ Run Disk Cleanup, ScanDisk and Disk Defragmenter |
| 402 |
How to run utilities for workstation maintenance_ Run Disk Cleanup, ScanDisk and Disk Defragmenter |
| 403 |
How to run utilities for workstation maintenance_ Run Disk Cleanup, ScanDisk and Disk Defragmenter |
| 404 |
How to run utilities for workstation maintenance_ Run Disk Cleanup, ScanDisk and Disk Defragmenter |
| 409 |
How to run utilities for workstation maintenance_ Run Disk Cleanup, ScanDisk and Disk Defragmenter |
| 410 |
How to run utilities for workstation maintenance_ Run Disk Cleanup, ScanDisk and Disk Defragmenter |
| 412 |
How to transfer your Dell hardware warranty or get Dell hardware serviced or replaced_ Transfer a Dell warranty or get Dell hardware serviced or replaced |
| 414 |
ERROR: "Runtime Error 5 - Invalid procedure call"_ Temporarily disable antivirus and security software and remove read-only attributes by using DOS |
| 415 |
ERROR: "Could not start print job" when printing PDF (Adobe Reader 6.0)_ Download and install the latest English version of Adobe Reader |
| 416 |
ERROR: "Could not start print job" when printing PDF (Adobe Reader 6.0)_ Download and install the latest English version of Adobe Reader |
| 417 |
ERROR: "Shortcut to network drive does not work"_ Map (connect) to a network drive for Pathways |
| 418 |
ERROR: "The drive or network connection that the shortcut refers to is unavailable..."_ Map (connect) to a network drive for Pathways |
| 419 |
ERROR: "Shortcut to network drive does not work"_ Replace network hardware that has failed |
| 423 |
ERROR: "The drive or network connection that the shortcut refers to is unavailable..."_ Replace network hardware that has failed |
| 424 |
ERROR: "Runtime Error 5 - Invalid procedure call"_ Temporarily disable antivirus and security software and remove read-only attributes by using Windows |
| 425 |
ERROR: "Index out of date" when users try to run Pathways_ Replace network hardware that has failed |
| 426 |
ERROR: "Index out of date" when users try to run Pathways_ Restart workstation, delete local copy of database, and run Lock Clear, Database Repair Utilities |
| 427 |
ERROR: "Index out of date: index: ID" displays when an administrator tries to sign on_ Disable opportunistic file locking and run the Database Repair Utility |
| 428 |
ERROR: "Index out of date" when users try to run Pathways_ Run the Database Repair Utility and Update Workstations |
| 429 |
ERROR: "Index out of date" when users try to run Pathways_ Run LOCKCLR - the Lock Clear Utility to clear lock files |
| 432 |
ERROR: "Index out of date" when users try to run Pathways_ Delete inactive student records to free up table space in the PERFORM database |
| 433 |
ERROR: "Index is out of date: Table C:\WINDOWS\PWAY\DB\ACTIVITY.DB"_ Run the Database Repair Utility and Update Workstations |
| 434 |
ERROR: "Index is out of date: Table C:\WINDOWS\PWAY\DB\ACTIVITY.DB"_ Run LOCKCLR - the Lock Clear Utility to clear lock files |
| 440 |
ERROR: "Index out of date: user ID" displays when a student tries to sign on_ Replace network hardware that has failed |
| 442 |
ERROR: "Index out of date: index: ID" displays when an administrator tries to sign on_ Replace network hardware that has failed |
| 443 |
ERROR: "Index out of date: index: ID" displays when an administrator tries to sign on_ Run the Database Repair Utility and Update Workstations |
| 444 |
ERROR: Access violation. The Pathways TROEXCPTN.LOG shows "Index is out of date"_ Run Database Repair, make a copy of the DB folder, and replace only the INDEX files for that table |
| 446 |
ERROR: "Index out of date" occurs in one or more students' PERFORM.DB, EVENT.DB or ATTEND.DB tables_ Delete inactive student records to free up table space in the PERFORM database |
| 447 |
ERROR: "Index out of date" occurs before or after consolidating reports in Report Management_ Run Database Repair Utility and replace contents of \PWAY\DB\REPORTS folder |
| 448 |
ERROR: "Access Violation in module WCMIADMN.EXE"_ Check the drive mapping and locations in PLATO Pathways .INI files; run repair utilities |
| 449 |
ERROR: "Director player error: Script error Do you want to continue?"_ Rename the user's private folder to xxxOLD where xxx is the user's ID |
| 451 |
How to move student records from one PLATO Pathways system to another_ Transfer or export student records from one PLATO Pathways system to another |
| 453 |
Can custom reports be transferred to a new server or system?_ Custom reports cannot be transferred to a new server or system |
| 454 |
ERROR: "Directory is controlled by other .NET file"_ Run LOCKCLR - the Lock Clear Utility to clear lock files |
| 455 |
ERROR: "Capability not supported; Directory is controlled by other .NET file"_ Run LOCKCLR - the Lock Clear Utility to clear lock files |
| 456 |
ERROR: "Directory is controlled by other .NET file"_ Fix the warehouse configuration |
| 457 |
ERROR: "Capability not supported; Directory is controlled by other .NET file"_ Fix the warehouse configuration |
| 458 |
What video driver version is installed on my PC?_ Find out your video driver version using Adobe's Graphics Troubleshooting Tool |
| 459 |
What video driver version is installed on my PC?_ Find out your video driver version using the DirectX Diagnostic Tool |
| 460 |
What video driver version is installed on my PC?_ Find out your video driver version using Device Manager |
| 461 |
How to update your video and sound drivers_ Install the latest drivers for your video and sound cards |
| 462 |
What video driver version is installed on my PC?_ Find out your video driver version using Adobe's Graphics Troubleshooting Tool |
| 463 |
What video driver version is installed on my PC?_ Find out your video driver version using the DirectX Diagnostic Tool |
| 464 |
What video driver version is installed on my PC?_ Find out your video driver version using Device Manager |
| 465 |
How to update your video and sound drivers_ Install the latest drivers for your video and sound cards |
| 466 |
What video driver version is installed on my PC?_ Find out your video driver version using Adobe's Graphics Troubleshooting Tool |
| 467 |
What video driver version is installed on my PC?_ Find out your video driver version using the DirectX Diagnostic Tool |
| 468 |
What video driver version is installed on my PC?_ Find out your video driver version using Device Manager |
| 469 |
How to update your video and sound drivers_ Install the latest drivers for your video and sound cards |
| 470 |
What video driver version is installed on my PC?_ Find out your video driver version using Adobe's Graphics Troubleshooting Tool |
| 471 |
What video driver version is installed on my PC?_ Find out your video driver version using the DirectX Diagnostic Tool |
| 472 |
What video driver version is installed on my PC?_ Find out your video driver version using Device Manager |
| 473 |
How to update your video and sound drivers_ Install the latest drivers for your video and sound cards |
| 482 |
What video driver version is installed on my PC?_ Find out your video driver version using Adobe's Graphics Troubleshooting Tool |
| 483 |
What video driver version is installed on my PC?_ Find out your video driver version using the DirectX Diagnostic Tool |
| 484 |
What video driver version is installed on my PC?_ Find out your video driver version using Device Manager |
| 485 |
How to update your video and sound drivers_ Install the latest drivers for your video and sound cards |
| 490 |
Where can you download the Authorware Player?_ Download the Authorware Player |
| 491 |
Where can I find troubleshooting help for Authorware Player?_ Troubleshoot Authorware Player for Windows |
| 492 |
Where can you download the Authorware Player?_ Download the Authorware Player |
| 493 |
Where can I find troubleshooting help for Authorware Player?_ Troubleshoot Authorware Player for Windows |
| 494 |
Where can you download the Authorware Player?_ Download the Authorware Player |
| 495 |
Where can I find troubleshooting help for Authorware Player?_ Troubleshoot Authorware Player for Windows |
| 496 |
How to install and configure speech recognition in Windows XP_ Install and configure speech recognition in Windows XP |
| 497 |
How to convert bandwidth units into other equivalent units_ Convert bandwidth units into other equivalent units with the Bandwidth Calculator |
| 498 |
How to convert bandwidth units into other equivalent units_ Convert bandwidth units into other equivalent units with the Bandwidth Calculator |
| 499 |
How to convert bandwidth units into other equivalent units_ Convert bandwidth units into other equivalent units with the Bandwidth Calculator |
| 500 |
How to convert bandwidth units into other equivalent units_ Convert bandwidth units into other equivalent units with the Bandwidth Calculator |
| 504 |
How much Internet bandwidth do you need? How to check connection speed and bandwidth_ Check bandwidth requirements; check your connection speed and bandwidth |
| 505 |
How much Internet bandwidth do you need? How to check connection speed and bandwidth_ Check bandwidth requirements; check your connection speed and bandwidth |
| 506 |
How much Internet bandwidth do you need? How to check connection speed and bandwidth_ Check bandwidth requirements; check your connection speed and bandwidth |
| 509 |
How to unlock a student's mastery test or change a student's status (for instructors and account administrators )_ Unlock tutorials, drills, or mastery tests in Pathways if you are an administrator or teacher |
| 511 |
How to unlock a student's mastery test or change a student's status (for instructors and account administrators )_ Unlock mastery tests in PWLN (for teachers) |
| 512 |
Administrator or group coordinator wants to change the default value for a user's number of tries allowed before a lesson is locked_ PWLN does not allow an instructor to limit the number of tries on a lesson before locking the student out |
| 513 |
Administrator or group coordinator wants to change the default value for a user's number of tries allowed before a lesson is locked_ PWLN does not allow an instructor to limit the number of tries on a lesson before locking the student out |
| 514 |
How to change student's exemption, mastery, or completion status _ Use Review Learner Performance to change student's exemption, mastery, or completion status |
| 518 |
Your mastery test is locked or completion status must be changed (for students)_ Complete or re-enter tutorial to unlock a mastery test, or contact instructor (for students) |
| 520 |
How to unlock mastery test (for students) _ Complete or re-enter tutorial to unlock a mastery test, or contact instructor |
| 521 |
What do the status symbols for exemption, mastery, or completion mean?_ Explanation of exemption, mastery, completion symbols in PWLN |
| 522 |
What do the status symbols for exemption, mastery, or completion mean?_ Explanation of exemption, mastery, completion symbols in PWLN |
| 525 |
You have to click twice on some links or buttons before the program will respond_ Enable ActiveX control by clicking a second time on the button or object |
| 526 |
Positioning the mouse over an ActiveX control causes a box or frame to appear around the component_ Enable ActiveX control by clicking a second time on the button or object |
| 527 |
ERROR: "Click to activate and use this control"_ Enable ActiveX control by clicking a second time on the button or object |
| 528 |
You have to click twice on some links or buttons before the program will respond_ Enable ActiveX control by clicking a second time on the button or object |
| 529 |
Positioning the mouse over an ActiveX control causes a box or frame to appear around the component_ Enable ActiveX control by clicking a second time on the button or object |
| 530 |
ERROR: "Click to activate and use this control"_ Enable ActiveX control by clicking a second time on the button or object |
| 538 |
Positioning the mouse over an ActiveX control causes a box or frame to appear around the component_ Enable ActiveX control by clicking a second time on the button or object |
| 539 |
ERROR: "Click to activate and use this control"_ Enable ActiveX control by clicking a second time on the button or object |
| 540 |
Foundational Mathematics is missing from Learning Resource Tools after installation_ Reinstall Foundational Mathematics - single server environment |
| 541 |
Foundational Mathematics is missing from Learning Resource Tools after installation_ Reinstall Foundational Mathematics - multi-server (SQL server) environment |
| 542 |
ERROR: "iplato22.exe is attempting to access the Internet. What do you want to do?"_ Configure the Norton Internet Security firewall to always allow iPLATO22.EXE to access the Internet |
| 543 |
ERROR: "iplato22.exe is attempting to access the Internet. What do you want to do?"_ Configure the Norton Internet Security firewall to always allow iPLATO22.EXE to access the Internet |
| 544 |
ERROR: "Unable to connect to CTX.PLATOWEBxx.COM" when launching lesson w/ Norton Firewall installed_ Configure the Norton Internet Security firewall to always allow iPLATO22.EXE to access the Internet |
| 545 |
ERROR: "Unable to connect to CTX.PLATOWEBxx.COM" when launching lesson w/ Norton Firewall installed_ Configure the Norton Internet Security firewall to always allow iPLATO22.EXE to access the Internet |
| 546 |
What are guidelines for naming conventions for PLATO names, group names, passwords, and classes_ Recommended naming conventions for PLATO names, group names, passwords, and classes |
| 547 |
Custom learning path lessons grayed out/blacked out; link unavailable in PWLN/CHPWLN_ Edit custom learning path activity order to make blacked-out activities available, then upgrade to CHPWLN 5.1 |
| 548 |
ERROR: "NVRAM mismatch" with Dell server hardware RAID_ Call DELL for their backdoor fix that could save the data on the hard drive |
| 549 |
ERROR: "Error downloading content file. Internal Error: Timeout; error loading..."_ Use a supported browser and log in with administrative privileges |
| 550 |
ERROR: "Error downloading content file. Internal Error: Timeout; error loading..."_ Use a supported browser and log in with administrative privileges |
| 551 |
ERROR: "Admin Alert: Audit log directory should be archived Admin Alert: error logs should be reviewed"_ Clear the logalert file and reconfigure the utilities that create the logs (for system admin) |
| 552 |
ERROR: "Could not communicate to the network server, error 3. 407 Proxy authentication required. [Abort] [Retry]"_ Enable browser option to connect through proxy server |
| 553 |
ERROR: "Unable to authenticate file."_ Download and install the PWLNINST.EXE plug-in |
| 554 |
ERROR: "Could not communicate to the network server, error 3. 407 Proxy authentication required. [Abort] [Retry]"_ Enable browser option to connect through PLATO Content Cache Server or other proxy server |
| 555 |
ERROR: "Unable to authenticate file."_ Download and install the PWLNINST.EXE plug-in |
| 556 |
How to create reports_ Create reports for PWLN |
| 557 |
How to create reports_ Create reports for PWLN |
| 558 |
Green ball changes to yellow, then red after student clicks "Click here" after exiting lesson in PWLN_ Make sure the browser you are using meets system requirements |
| 559 |
Green ball changes to yellow, then red after student clicks "Click here" after exiting lesson in PWLN_ Disable PCTools Browser Monitor |
| 560 |
Green ball changes to yellow, then red after student clicks "Click here" after exiting lesson in PWLN_ Make sure you do not have another courseware window open |
| 561 |
ERROR: "Click here to continue without waiting for your results to be updated"_ Always click "Exit" button in lesson before "Click here when your lesson or test is complete" in PWLN |
| 562 |
White screen with the word "Loading..." displays when trying to load Algebra 1 or 2_ Restart the CW Launcher service |
| 563 |
ERROR: "Error obtaining courseware license. Your courseware license limit may be exceeded..."_ Wait for concurrent licenses to be freed up; contact PLATO Sales if need more PWLN courseware licenses |
| 564 |
ERROR: "Error obtaining courseware license. Your courseware license limit may be exceeded..."_ Wait for concurrent licenses to be freed up; contact PLATO Sales if need more PWLN courseware licenses |
| 565 |
ERROR: "Subscription Limit Reached"_ Wait for concurrent licenses to be freed up; contact PLATO Sales if need more PWLN courseware licenses |
| 566 |
ERROR: "Subscription Limit Reached"_ Wait for concurrent licenses to be freed up; contact PLATO Sales if need more PWLN courseware licenses |
| 567 |
Why do some custom learning paths give mastery before all activities in it are mastered?_ Change the mastery method on custom learning path to "This activity cannot be mastered" in PWLN |
| 568 |
Why do some custom learning paths give mastery before all activities in it are mastered?_ Change the mastery method on custom learning path to "This activity cannot be mastered" in PWLN |
| 569 |
How can I export students from a PWLN or CHPWLN account and import into Pathways?_ Export first and last names and signon names from PWLN or CHPWLN into Pathways |
| 570 |
How can I export students from a PWLN or CHPWLN account and import into Pathways?_ Export first and last names and signon names from PWLN or CHPWLN into Pathways |
| 571 |
Can you export students from a PWLN/CHPWLN account into another account?_ Export first/last/signon names only from one PWLN/CHPWLN account into another; must re-add assignments & update progress manually |
| 572 |
Can you export students from a PWLN/CHPWLN account into another account?_ Export first/last/signon names only from one PWLN/CHPWLN account into another; must re-add assignments & update progress manually |
| 573 |
You want a list of the workstation files PWLN needs access to_ Configure your security software to allow access to the following files and folders |
| 574 |
ERROR: "Group does not exist or has been deleted ... (DBSQL 6131)" logging in to PWLN_ Enter correct name & password; contact instructor or administrator to get user name or have your password reset |
| 575 |
ERROR: "Group does not exist or has been deleted ... (DBSQL 6131)" logging in to PWLN_ Remove extra space in the group name |
| 576 |
ERROR: "Group does not exist or has been deleted ... (DBSQL 6131)" logging in to PWLN_ Make sure you are logging in to the correct account |
| 577 |
ERROR: "Group does not exist or has been deleted ... (DBSQL 6131)" logging in to PWLN_ Delete history, cookies, and cache in your Web browser on Windows workstations |
| 578 |
PWLN does not retain account number when login page displays; can account number be added to link or shortcut to make logging into PWLN easier for students? _ Enable cookies in browser or include account ID in shortcut |
| 579 |
PWLN does not retain your account number when the login page displays_ Enable cookies in browser or include account ID in shortcut |
| 580 |
ERROR: "The PLATO Web Learning Network is unable to process your request. Click here to try again. Details: /change_account.plato 932."_ Make sure you can ping the database server and make sure that the PLATO Data Server (SQL) service is started |
| 581 |
Graphic Progress Summary report shows zero or too few modules mastered_ Create custom learning path for reporting; select "Count learning path as module" |
| 582 |
Graphic Progress Summary report shows zero or too few modules mastered_ Create custom learning path for reporting; select "Count learning path as module" |
| 583 |
Graphic Progress Summary report shows zero or too few modules mastered_ Create custom learning path for reporting; select "Count learning path as module" |
| 586 |
Graphic Progress Summary report shows zero or too few modules mastered_ Create custom learning path for reporting; select "Count learning path as module" |
| 587 |
Graphic Progress Summary report shows zero or too few modules mastered_ Create custom learning path for reporting; select "Count learning path as module" |
| 588 |
Graphic Progress Summary report shows zero or too few modules mastered_ Create custom learning path for reporting; select "Count learning path as module" |
| 589 |
Installation of PLATO plug-in PWLNINST.EXE fails and computer locks up_ Restart the computer in Safe Mode and then install the plug-in (PWLNINST.EXE) |
| 590 |
Students have to start from beginning of lesson; bookmarks not saved; Version link shows User Data Server error_ Restart the User Data Server service on the CHPWLN server |
| 591 |
Students have to start from beginning of lesson; bookmarks not saved; Version link shows User Data Server error_ Contact PLATO Support Services |
| 593 |
ERROR: "Problem submitting your information. Some requested information unavailable; 104: Invalid account ID" on PWLN_ Re-enter the correct PWLN account number |
| 594 |
ERROR: "Unable to Display Page, Some of the requested information was unavailable" entering PWLN account number_ Re-enter the correct PWLN account number |
| 595 |
ERROR: "We could not find a server with your account #. Please check the number and try again."_ Re-enter the correct PWLN account number |
| 596 |
ERROR: "Problem submitting your information. Some requested information unavailable; 104: Invalid account ID" on PWLN_ Re-enter the correct PWLN account number |
| 597 |
ERROR: "Unable to Display Page, Some of the requested information was unavailable" entering PWLN account number_ Re-enter the correct PWLN account number |
| 598 |
ERROR: "We could not find a server with your account #. Please check the number and try again."_ Re-enter the correct PWLN account number |
| 599 |
ERROR: "A file which is required for your FASTRACK assessment is missing or corrupt. Path: D:\PATHWAYS\CW\120\2 Filename: ALM6DT1.CD3"_ Upgrade to CHPWLN version 3.0 |
| 600 |
ERROR: "A file which is required for your FASTRACK assessment is missing or corrupt. Path: D:\PATHWAYS\CW\120\2 Filename: ALM6DT1.CD3"_ Workaround: Edit the MATH07.CLP and MATH02.CLP templates |
| 601 |
You are unable to access or run courseware_ Run antivirus software to scan your system for potential viruses |
| 602 |
You are unable to access or run courseware_ Run antivirus software to scan your system for potential viruses |
| 603 |
You are unable to access or run courseware_ Run antivirus software to scan your system for potential viruses |
| 604 |
ERROR: "You cannot be logged in; ...105 error adding new session" when trying to log on to CHPWLN_ Delete the files in the \SESSION and \PRIVATE folders on Web server |
| 605 |
One user cannot run iPCD3 courseware_ Delete the files in the \SESSION and \PRIVATE folders on Web server |
| 606 |
ERROR: "Null remote address"_ Edit the URL in the registry |
| 607 |
Students do not see their courseware prescription in Fastrack Advantage Reading Comprehension_ Select any of the Vocabulary and Reading Comprehension activities that are appropriate to the grade level for the learner |
| 608 |
Students do not see their courseware prescription in Fastrack Advantage Reading Comprehension_ Select any of the Vocabulary and Reading Comprehension activities that are appropriate to the grade level for the learner |
| 609 |
ERROR: "Error - the requested URL could not be retrieved" trying to access login page_ Contact the Bess Support help desk at N2H2 Inc for help configuring Bess Web filter |
| 610 |
ERROR: "Connection failed, the system returned (0) success..."_ Contact the Bess Support help desk at N2H2 Inc for help configuring Bess Web filter |
| 611 |
ERROR: "Error obtaining courseware license. Your courseware license limit may be exceeded..."_ Contact PLATO Support to verify which content titles or courses you have purchased for your CHPWLN system |
| 612 |
ERROR: "Unable to import Custom Learning Path alignment xml. There were some errors from an attempted import"_ Substitute other activities in the Custom Learning Path that are available to the importing account |
| 613 |
ERROR: "Unable to import Custom Learning Path alignment xml. There were some errors from an attempted import"_ Substitute other activities in the Custom Learning Path that are available to the importing account |
| 614 |
ERROR: "Service Not Active" when trying to log in_ Check the activation and expiration dates of both the group you normally log in to and the corresponding account you use |
| 617 |
How to export user names from PLATO Pathways to batch enroll into PWLN_ Export a list of users from Pathways to create a PWLN or CHPWLN batch enrollment file |
| 618 |
How to export user names from PLATO Pathways to batch enroll into PWLN_ Export a list of users from Pathways to create a PWLN or CHPWLN batch enrollment file |
| 619 |
How to export user names from PLATO Pathways to batch enroll into PWLN_ Export a list of users from Pathways to create a PWLN or CHPWLN batch enrollment file |
| 620 |
How to delete multiple users at a time from a group in PWLN_ Delete multiple users from PWLN by creating a "Delete" group |
| 621 |
How to delete multiple users at a time from a group in PWLN_ Delete multiple users from PWLN by creating a "Delete" group |
| 622 |
ERROR: "General Error" or "You did not specify a valid input file" running batch enrollment on OS 10.3_ Use Safari version 1.3.2 with Mac OS 10.3 |
| 623 |
How to end a user's session (force a user off)_ Force a user off PWLN (for account coordinators/administrators) |
| 625 |
How to end a user's session (force a user off)_ Force a user off PWLN (for account coordinators/administrators) |
| 626 |
How to end a user's session (force a user off)_ Force a user off PWLN (for group coordinators) |
| 628 |
How to end a user's session (force a user off)_ Force a user off PWLN (for group coordinators) |
| 629 |
When you click "Click here when lesson is complete..." to end the lesson, you are kicked out_ Change the security settings in Internet Explorer to the default settings |
| 630 |
ERROR: "No IM blocks available for this Account"_ Call 800.44.PLATO to purchase more Instructional Months |
| 631 |
ERROR: "IMs for this group are used up"_ Enter a higher maximum number of IMs |
| 632 |
How to disable "Newer Version Available" prompt for Shockwave_ Deselect the Automatic update service |
| 634 |
How to opt out of receiving automatic updates for Shockwave_ Deselect the Automatic update service |
| 635 |
How to disable "Newer Version Available" prompt for Shockwave_ Deselect the Automatic update service |
| 636 |
How to opt out of receiving automatic updates for Shockwave_ Deselect the Automatic update service |
| 637 |
ERROR: "Launch Error - Failed To Connect To Data Tier..."_ Check Internet access, automatic updates, uninstall and reinstall Shockwave |
| 638 |
ERROR: "Error: Network call to data tier resulted in: Network Error = 4154 Status = Error (OK)"_ Check Internet access, automatic updates, uninstall and reinstall Shockwave |
| 639 |
ERROR: "User File Download Error Error Number: 4154 Status: Error UploadWordBank.lst (OK)"_ Check Internet access, automatic updates, uninstall and reinstall Shockwave |
| 640 |
Student loses Internet connection and locked out of mastery test; status shows test never started_ Complete or re-enter tutorial to unlock a mastery test, or contact instructor (for students) |
| 641 |
Student loses Internet connection and locked out of mastery test; status shows test never started_ Unlock mastery tests in PWLN (for teachers) |
| 642 |
Student loses Internet connection and locked out of mastery test; status shows test never started_ Complete or re-enter tutorial to unlock a mastery test, or contact instructor (for students) |
| 643 |
Student loses Internet connection and locked out of mastery test; status shows test never started_ Unlock mastery tests in PWLN (for teachers) |
| 644 |
What happens to my custom learning paths after my new Algebra courseware is installed?_ Your custom learning paths will continue to include the existing Algebra activities |
| 645 |
How to recreate my custom learning paths after installing the new Algebra_ Substitute the new Algebra activities for the existing Algebra activities |
| 646 |
What happens to my custom learning paths after my new Algebra courseware is installed?_ Your custom learning paths will continue to include the existing Algebra activities |
| 647 |
How to recreate my custom learning paths after installing the new Algebra_ Substitute the new Algebra activities for the existing Algebra activities |
| 648 |
When users are batch enrolled, they are all created as learners_ Create a teachers group with teacher roles |
| 649 |
CHPWLN server displays "out of disk space"; system appears down _ Free up hard disk space: Turn off IIS logging; set automatic deletion of web log files; move CH install folder to backup drive |
| 650 |
You log in and are given a message that says your plug-ins are not loaded_ Minimize or close your browser; use Internet Explorer or Safari |
| 651 |
Sudden onset of high utilization when accessing the Internet and using Proxy Server_ Remove the virus |
| 652 |
Sudden onset of high utilization when accessing the Internet and using Proxy Server_ Replace network hardware that has failed |
| 653 |
When you try to install a plug-in on Mac OS X, you are prompted for a user name and password_ Reset or change the workstation account password in Mac OS X |
| 654 |
ERROR: "Group license has expired or is inactive... (DBSQL 6132)."_ Change the PWLN group's expiration date to the account expiration date |
| 655 |
You want to add active Web links or text formatting to the welcome message on the PWLN signon (login) screen_ Go to "Account Coordinator Tools" and select "edit login message" |
| 656 |
You want to add active Web links or text formatting to the welcome message on the PWLN signon (login) screen_ Go to "Account Coordinator Tools" and select "edit login message" |
| 657 |
ERROR: "Unable to connect, error 6!" when trying to launch or exit from lesson_ Check bandwidth requirements; check your connection speed and bandwidth |
| 658 |
ERROR: "Unable to connect, error 6!" when trying to launch or exit from lesson_ Adjust proxy server timeouts |
| 659 |
ERROR: "Unable to connect, error 6!" when trying to launch or exit from lesson_ Turn off or configure power management |
| 660 |
ERROR: "Unable to connect, error 6!" when trying to launch or exit from lesson_ Check for traffic bottlenecks |
| 662 |
ERROR: "Unable to connect, error 6!" when trying to launch or exit from lesson_ Check bandwidth requirements; check your connection speed and bandwidth |
| 663 |
ERROR: "Unable to connect, error 6!" when trying to launch or exit from lesson_ Turn off or configure power management |
| 665 |
ERROR: "Unable to connect, error 6!" when trying to launch or exit from lesson_ Check for traffic bottlenecks |
| 666 |
ERROR: "Unable to connect, error 6!" when trying to launch or exit from lesson_ Adjust proxy server timeouts |
| 667 |
ERROR: "PCD3 System Status Error: Unable to open file "C:\WINNT\SYSTEM32\BLM6HT2.""_ Delete the BLM5EL1 file/folder in C:\WINNT\SYSTEM32 |
| 668 |
You are not sure how your workstation is configured or what hardware is installed_ Use Adobe's graphics troubleshooting tool to gather information about your workstation |
| 669 |
You are not sure how your workstation is configured or what hardware is installed_ Use Adobe's graphics troubleshooting tool to gather information about your workstation |
| 670 |
You are not sure how your workstation is configured or what hardware is installed_ Use Adobe's graphics troubleshooting tool to gather information about your workstation |
| 673 |
You are not sure how your workstation is configured or what hardware is installed_ Use Adobe's graphics troubleshooting tool to gather information about your workstation |
| 674 |
You are not sure how your workstation is configured or what hardware is installed_ Use Adobe's graphics troubleshooting tool to gather information about your workstation |
| 676 |
You are not sure how your workstation is configured or what hardware is installed_ Use Adobe's graphics troubleshooting tool to gather information about your workstation |
| 677 |
How is your workstation configured and what hardware is installed? _ Use Adobe's graphics troubleshooting tool |
| 681 |
Your web browser is acting differently; unexplained problems begin to occur_ Remove viruses and malware (adware/spyware); perform full system scan |
| 690 |
Your web browser is acting differently; unexplained problems begin to occur_ Remove viruses and malware (adware/spyware); perform full system scan |
| 691 |
Your web browser is acting differently; unexplained problems begin to occur_ Remove viruses and malware (adware/spyware); perform full system scan |
| 692 |
Your web browser is acting differently; unexplained problems begin to occur_ Remove viruses and malware (adware/spyware); perform full system scan |
| 694 |
Your web browser is acting differently; unexplained problems begin to occur_ Remove viruses and malware (adware/spyware); perform full system scan |
| 696 |
Operating system does not play sound or audio in any application_ Make sure speakers or headphones are properly connected and set up |
| 698 |
Operating system does not play sound or audio in any application_ Make sure the volume setting is not muted or turned down |
| 699 |
Operating system does not play sound or audio in any application_ Make sure that your sound driver is installed properly |
| 702 |
Operating system does not play sound or audio in any application_ Make sure speakers or headphones are properly connected and set up |
| 703 |
Operating system does not play sound or audio in any application_ Make sure speakers or headphones are properly connected and set up |
| 704 |
Operating system does not play sound or audio in any application_ Make sure speakers or headphones are properly connected and set up |
| 705 |
Operating system does not play sound or audio in any application_ Make sure speakers or headphones are properly connected and set up |
| 706 |
Operating system does not play sound or audio in any application_ Make sure speakers or headphones are properly connected and set up |
| 708 |
Operating system does not play sound or audio in any application_ Make sure speakers or headphones are properly connected and set up |
| 709 |
Operating system does not play sound or audio in any application_ Make sure speakers or headphones are properly connected and set up |
| 724 |
Operating system does not play sound or audio in any application_ Make sure the volume setting is not muted or turned down |
| 725 |
Operating system does not play sound or audio in any application_ Make sure the volume setting is not muted or turned down |
| 726 |
Operating system does not play sound or audio in any application_ Make sure the volume setting is not muted or turned down |
| 727 |
Operating system does not play sound or audio in any application_ Make sure the volume setting is not muted or turned down |
| 728 |
Operating system does not play sound or audio in any application_ Make sure the volume setting is not muted or turned down |
| 730 |
Operating system does not play sound or audio in any application_ Make sure the volume setting is not muted or turned down |
| 731 |
Operating system does not play sound or audio in any application_ Make sure the volume setting is not muted or turned down |
| 735 |
Operating system does not play sound or audio in any application_ Make sure that your sound driver is installed properly |
| 736 |
Operating system does not play sound or audio in any application_ Make sure that your sound driver is installed properly |
| 737 |
Operating system does not play sound or audio in any application_ Make sure that your sound driver is installed properly |
| 738 |
Operating system does not play sound or audio in any application_ Make sure that your sound driver is installed properly |
| 739 |
Operating system does not play sound or audio in any application_ Make sure that your sound driver is installed properly |
| 741 |
Operating system does not play sound or audio in any application_ Make sure that your sound driver is installed properly |
| 742 |
Operating system does not play sound or audio in any application_ Make sure that your sound driver is installed properly |
| 744 |
You are having trouble installing Adobe (formerly Macromedia) Flash on a Macintosh workstation_ Reinstall Flash Player, do a software update, check permissions, or reinstall browser |
| 745 |
You are having trouble installing Adobe (formerly Macromedia) Flash on a Macintosh workstation_ Reinstall Flash Player, do a software update, check permissions, or reinstall browser |
| 746 |
You are having trouble installing Adobe (formerly Macromedia) Flash on a Macintosh workstation_ Reinstall Flash Player, do a software update, check permissions, or reinstall browser |
| 748 |
ERROR: "Corrupt File Other than Header"- ACTIVITY.X10 or EVENT.DB_ Run the Pathways Utilities |
| 749 |
ERROR: "Corrupt file other than header - Q:\PWAY\PRIVDB\xxx\PERFORM.DB" when consolidating reports_ Run the Pathways Utilities |
| 750 |
ERROR: "Corrupt table: index header file Q:\PWAY\DB\USER"_ Run the Pathways Utilities |
| 751 |
ERROR: "Corrupt table index header C:\WINDOWS\PWAY\DB..." while trying to run activities_ Run the Pathways Utilities |
| 752 |
ERROR: "Unable to locate system information file WCMISYS.INI" appears when you launch Pathways and you are unable to sign on_ Make sure your workstations are mapped correctly to the network and that there is not another folder nested inside \PWAY |
| 753 |
ERROR: "Unable to locate system information file Q:\PWAY\WCMISYS.INI" after workstations hang at the "one moment please" screen_ Make sure your workstations are mapped correctly to the network and that there is not another folder nested inside \PWAY |
| 754 |
ERROR: "Unable to locate system information file Q:\PWAY\WCMISYS.INI" when you try to run the Database Repair Utility_ Make sure your workstations are mapped correctly to the network and that there is not another folder nested inside \PWAY |
| 755 |
You are unable to upgrade PLATO Pathways successfully when Deep Freeze is turned on_ Run updates with Deep Freeze turned off |
| 756 |
When using Deep Freeze with Pathways, "updating files" occurs each time workstation is rebooted_ When using Deep Freeze with Pathways, use the ThawSpace area for local \WINDOWS\PWAY folders |
| 757 |
Where to find a user guide for Deep Freeze Professional_ Download Deep Freeze manuals |
| 758 |
Where to get tech support for Deep Freeze Professional_ Contact tech support for Deep Freeze Professional: Faronics Corporation |
| 759 |
ERROR: "Unable to copy file: D:\048\6\ri6al.abk to C:\PWAY\CW\048\6\ri6al.abk Error: 0" when trying to install courseware_ How to troubleshoot issues with reading CD, CD-R, and CD-RW discs |
| 760 |
ERROR: "Unable to copy file: D:\048\6\ri6al.abk to C:\PWAY\CW\048\6\ri6al.abk Error: 0" when trying to install courseware_ Delete the directory and reinstall the courseware |
| 761 |
ERROR: "Your name or password is incorrect" when you try to sign on to Pathways with correct password _ Reset the user's password or clear the password completely in Pathways |
| 762 |
ERROR: "Your name or password is incorrect" when you try to sign on to Pathways with correct password_ Delete user's UMEMO files, then run WCMIUDBR on user's hex ID with Repopulate option |
| 765 |
ERROR: "Initialization failed, not enough memory or file damaged"_ Give "modify" permission to local Pathways-related C:\WINNT folders, if they exist |
| 766 |
ERROR: "Initialization failed, not enough memory or file damaged"_ Troubleshoot memory issues for Pathways |
| 767 |
ERROR: "Unable to determine workstation ID"_ Make sure SYSID.PWY and WCMIWS.INI are not set to read-only |
| 769 |
ERROR: "Unable to initialize Pathways database"_ Make sure SYSID.PWY and WCMIWS.INI are not set to read-only |
| 771 |
ERROR: "Unable to determine workstation ID"_ Edit the Workstation ID (WSID) Setting |
| 772 |
ERROR: "Unable to initialize Pathways database"_ Edit the Workstation ID (WSID) Setting |
| 773 |
ERROR: "This program cannot be run due to restrictions in effect on this computer"_ Permanent solution: Upgrade to Windows-based courseware- |
| 774 |
ERROR: "This program cannot be run due to restrictions in effect on this computer"_ Temporary Solution: Edit the registry using System Policy Editor (POLEDIT.EXE) |
| 775 |
ERROR: "Cannot find TB70NET.EXE or one of its components; during courseware upgrade_ Map same drive letter to same share on server that was used in initial Pathways installation |
| 776 |
ERROR: "Cannot find TB70NET.EXE or one of the components..."_ Temproarily disable antivirus software and run the upgrade again |
| 777 |
ERROR: "Cannot find TB70NET or one of its components" when trying to run courseware_ Copy the \PWAY\CW\P2KOUSE folder from the CD to the \PWAY\CWP2KOUSE folder on your system |
| 778 |
WSETUP.EXE hangs during installation of the (BDE) on laptops or notebooks using touchpad drivers_ End the touchpad or trackmouse process |
| 779 |
When you run WSETUP.EXE, the program stops or a blue screen appears and the program seems to hang on a laptop or notebook_ End the touchpad or trackmouse process |
| 781 |
Blue screen appears at the end of an upgrade or when trying to run WSETUP.EXE on a laptop or notebook_ End the touchpad or trackmouse process |
| 789 |
Graphical performance is sluggish or inconsistent on Windows XP workstations_ Enable hardware acceleration |
| 790 |
Graphical performance is sluggish or inconsistent on Windows XP workstations_ Enable hardware acceleration |
| 791 |
Graphical performance is sluggish or inconsistent on Windows XP workstations_ Enable hardware acceleration |
| 792 |
Graphical performance is sluggish or inconsistent on Windows XP workstations_ Enable hardware acceleration |
| 793 |
Graphical performance is sluggish or inconsistent on Windows XP workstations_ Enable hardware acceleration |
| 794 |
Graphical performance is sluggish or inconsistent on Windows XP workstations_ Enable hardware acceleration |
| 795 |
Graphical performance is sluggish or inconsistent on Windows XP workstations_ Enable hardware acceleration |
| 796 |
Graphical performance is sluggish or inconsistent on Windows XP workstations_ Enable hardware acceleration |
| 799 |
Your mouse jumps around on the screen, and the problem is not related to out of date drivers_ Enable hardware acceleration |
| 800 |
Your mouse jumps around on the screen, and the problem is not related to out of date drivers_ Enable hardware acceleration |
| 801 |
Your mouse jumps around on the screen, and the problem is not related to out of date drivers_ Enable hardware acceleration |
| 802 |
Your mouse jumps around on the screen, and the problem is not related to out of date drivers_ Enable hardware acceleration |
| 803 |
Your mouse jumps around on the screen, and the problem is not related to out of date drivers_ Enable hardware acceleration |
| 805 |
Your mouse jumps around on the screen, and the problem is not related to out of date drivers_ Enable hardware acceleration |
| 806 |
Your mouse jumps around on the screen, and the problem is not related to out of date drivers_ Enable hardware acceleration |
| 807 |
Your mouse jumps around on the screen, and the problem is not related to out of date drivers_ Enable hardware acceleration |
| 810 |
DirectX is disabled in Windows XP, and the workstation will not allow you to enable it_ Enable hardware acceleration |
| 811 |
DirectX is disabled in Windows XP, and the workstation will not allow you to enable it_ Enable hardware acceleration |
| 812 |
DirectX is disabled in Windows XP, and the workstation will not allow you to enable it_ Enable hardware acceleration |
| 813 |
DirectX is disabled in Windows XP, and the workstation will not allow you to enable it_ Enable hardware acceleration |
| 814 |
DirectX is disabled in Windows XP, and the workstation will not allow you to enable it_ Enable hardware acceleration |
| 816 |
DirectX is disabled in Windows XP, and the workstation will not allow you to enable it_ Enable hardware acceleration |
| 817 |
DirectX is disabled in Windows XP, and the workstation will not allow you to enable it_ Enable hardware acceleration |
| 818 |
DirectX is disabled in Windows XP, and the workstation will not allow you to enable it_ Enable hardware acceleration |
| 821 |
Your mouse jumps around on the screen, and the problem is not related to out of date drivers_ Enable DirectX for DirectDraw and Direct3D |
| 822 |
Your mouse jumps around on the screen, and the problem is not related to out of date drivers_ Enable DirectX for DirectDraw and Direct3D |
| 823 |
Your mouse jumps around on the screen, and the problem is not related to out of date drivers_ Enable DirectX for DirectDraw and Direct3D |
| 824 |
Your mouse jumps around on the screen, and the problem is not related to out of date drivers_ Enable DirectX for DirectDraw and Direct3D |
| 825 |
Your mouse jumps around on the screen, and the problem is not related to out of date drivers_ Enable DirectX for DirectDraw and Direct3D |
| 827 |
Your mouse jumps around on the screen, and the problem is not related to out of date drivers_ Enable DirectX for DirectDraw and Direct3D |
| 828 |
Your mouse jumps around on the screen, and the problem is not related to out of date drivers_ Enable DirectX for DirectDraw and Direct3D |
| 829 |
Your mouse jumps around on the screen, and the problem is not related to out of date drivers_ Enable DirectX for DirectDraw and Direct3D |
| 832 |
DirectX is disabled in Windows XP, and the workstation will not allow you to enable it_ Enable DirectX for DirectDraw and Direct3D |
| 833 |
DirectX is disabled in Windows XP, and the workstation will not allow you to enable it_ Enable DirectX for DirectDraw and Direct3D |
| 834 |
DirectX is disabled in Windows XP, and the workstation will not allow you to enable it_ Enable DirectX for DirectDraw and Direct3D |
| 835 |
DirectX is disabled in Windows XP, and the workstation will not allow you to enable it_ Enable DirectX for DirectDraw and Direct3D |
| 836 |
DirectX is disabled in Windows XP, and the workstation will not allow you to enable it_ Enable DirectX for DirectDraw and Direct3D |
| 838 |
DirectX is disabled in Windows XP, and the workstation will not allow you to enable it_ Enable DirectX for DirectDraw and Direct3D |
| 839 |
DirectX is disabled in Windows XP, and the workstation will not allow you to enable it_ Enable DirectX for DirectDraw and Direct3D |
| 840 |
DirectX is disabled in Windows XP, and the workstation will not allow you to enable it_ Enable DirectX for DirectDraw and Direct3D |
| 843 |
Graphical performance is sluggish or inconsistent on Windows XP workstations_ Enable DirectX for DirectDraw and Direct3D |
| 844 |
Graphical performance is sluggish or inconsistent on Windows XP workstations_ Enable DirectX for DirectDraw and Direct3D |
| 845 |
Graphical performance is sluggish or inconsistent on Windows XP workstations_ Enable DirectX for DirectDraw and Direct3D |
| 846 |
Graphical performance is sluggish or inconsistent on Windows XP workstations_ Enable DirectX for DirectDraw and Direct3D |
| 847 |
Graphical performance is sluggish or inconsistent on Windows XP workstations_ Enable DirectX for DirectDraw and Direct3D |
| 849 |
Graphical performance is sluggish or inconsistent on Windows XP workstations_ Enable DirectX for DirectDraw and Direct3D |
| 850 |
Graphical performance is sluggish or inconsistent on Windows XP workstations_ Enable DirectX for DirectDraw and Direct3D |
| 851 |
Graphical performance is sluggish or inconsistent on Windows XP workstations_ Enable DirectX for DirectDraw and Direct3D |
| 853 |
How to export or reinstall custom learning paths on Pathways_ Export or reinstall custom learning paths in Pathways |
| 855 |
ERROR: "DOS Error Code 4: Too many open files"_ Temporary Solution: Increase the FILES statement in CONFIG.SYS |
| 856 |
ERROR: "DOS Error Code 4: Too many open files"_ Permanent solution: Upgrade to Windows-based courseware- |
| 857 |
ERROR: "Hexadecimal DOS Error Code: 0x0004; 04h"_ Temporary Solution: Increase the FILES statement in CONFIG.SYS |
| 858 |
ERROR: "Hexadecimal DOS Error Code: 0x0004; 04h"_ Permanent solution: Upgrade to Windows-based courseware- |
| 860 |
ERROR: "WCMILRNR.EXE EInOutError - file access denied"_ Make sure that the Q:\PWAY\LICENSE folder exists and that the user has sufficient rights |
| 862 |
ERROR: "Waiting for IDs file resource, click cancel to stop waiting"_ Check rights and permissions for Pathways |
| 863 |
ERROR: "Possible corruption of SYSID.PWY file; program halted"_ Check rights and permissions for Pathways |
| 864 |
ERROR: "Unable to get unique workstation ID. Program Halted"_ Check rights and permissions for Pathways |
| 865 |
ERROR: "Grid index out of range"_ Avoid moving the mouse or inadvertently using the mouse wheel |
| 866 |
ERROR: "Type: EInvalidGridOperation Message: Grid index out of range Source: TDrawGrid (unhandled)"_ Avoid moving the mouse or inadvertently using the mouse wheel |
| 867 |
ERROR: "Message : Grid index out of range" in TROEXCPTN.LOG_ Avoid moving the mouse or inadvertently using the mouse wheel |
| 868 |
ERROR: "Unable to locate system information file...\WCMISYS.INI"_ Run Pathways workstation setup program (WSETUP) at affected workstation, as a local admin |
| 869 |
ERROR: "Access violation at address 0049C6A1 in module WCMISTRT.EXE. Read of address FFFFFFFF"_ Run Pathways workstation setup program (WSETUP) at affected workstation, as a local admin |
| 873 |
How to install or set up PLATO Pathways to run on a new workstation just added to the network_ Set up PLATO Pathways to run on a new workstation just added to the network |
| 874 |
ERROR: "Key violation consolidating event table for user ID: xxx"_ Run the User Table Fix Tool (WCMIUTFT.EXE) |
| 875 |
Black screen flashes briefly and then disappears; MPAS lesson doesn't run (Pathways only)_ Permanent solution: Upgrade to Windows-based courseware |
| 876 |
ERROR: "LLL must be loaded"_ Permanent solution: Upgrade to Windows-based courseware- |
| 877 |
ERROR: "Before this program can be executed, the LLL must be executed"_ Permanent solution: Upgrade to Windows-based courseware- |
| 878 |
ERROR: "The program LLL must be run."_ Permanent solution: Upgrade to Windows-based courseware- |
| 879 |
ERROR: "C:\WINNT\SYSTEM32\CMD.EXE" error when Reading 1 & 2 lesson fails to load_ Configure the CONFIG.NT file to run Reading 1 and 2 lessons |
| 884 |
Where to find student worksheets and other offline materials for Data Skills, Foundational Math, etc., e.g. "4AL"_ Student and teacher materials found on PLATO Documentation and courseware CDs |
| 885 |
Where to find student worksheets and other offline materials for Data Skills, Foundational Math, etc., e.g. "4AL"_ Access student and teacher materials on PLATO Support Web site or PWLN |
| 886 |
Where to find student worksheets and other offline materials for Data Skills, Foundational Math, etc., e.g. "4AL"_ Access student and teacher materials on PLATO Support Web site or PWLN |
| 887 |
How to fix almost all Shockwave issues_ Fix Shockwave issues |
| 888 |
How to uninstall and reinstall Shockwave_ Fix Shockwave issues |
| 889 |
How do permissions affect installing the Shockwave Player with Windows 2000/XP?_ Fix Shockwave issues |
| 890 |
How to check if Shockwave Player is working_ Fix Shockwave issues |
| 891 |
How to fix almost all Shockwave issues_ Fix Shockwave issues |
| 892 |
How to fix almost all Shockwave issues_ Fix Shockwave issues |
| 893 |
How to uninstall and reinstall Shockwave_ Fix Shockwave issues |
| 894 |
How to uninstall and reinstall Shockwave_ Fix Shockwave issues |
| 895 |
How do permissions affect installing the Shockwave Player with Windows 2000/XP?_ Fix Shockwave issues |
| 896 |
How do permissions affect installing the Shockwave Player with Windows 2000/XP?_ Fix Shockwave issues |
| 897 |
How to check if Shockwave Player is working_ Fix Shockwave issues |
| 898 |
How to check if Shockwave Player is working_ Fix Shockwave issues |
| 899 |
How to troubleshoot sound and microphone-related issues_ Troubleshoot sound- and microphone-related issues |
| 900 |
How to troubleshoot sound and microphone-related issues_ Troubleshoot sound- and microphone-related issues |
| 901 |
How to turn off audio in Writing Strategies lessons_ Wait for audio to complete, then select Next (Forward arrow), or turn off audio in Writing Strategies lessons |
| 902 |
How to turn off audio in Writing Strategies lessons_ Wait for audio to complete, then select Next (Forward arrow), or turn off audio in Writing Strategies lessons |
| 903 |
How to print an audio transcript in Writing Process and Practice: Writing Strategies_ Print an audio transcript |
| 904 |
How to print an audio transcript in Writing Process and Practice: Writing Strategies_ Print an audio transcript |
| 905 |
How to update scores and mastery for Writing Strategies_ How to update Writing Strategies scores and mastery in PLATO Pathways |
| 906 |
How to update score and mastery for Writing Strategies _ Determine score and mastery based on student's written Offline Activity, then edit status manually |
| 907 |
ERROR: "[PROGRAMMER/USER error: -4 ] can not open dictionary C..."_ Map additional workstations to the server and run English Discoveries SETUP.EXE again |
| 908 |
ERROR: Pathways Admin receives "*** Missing activity ***" in Learning Resource Mgmt; Pathways Learner freezes_ Contact PLATO Support or purchase licenses for courseware required by alignment or learning path to be installed |
| 909 |
ERROR: "*** Missing activity ***" in Learning Resource Mgmt in a PLATO Course Model learning path_ Purchase licenses for courseware required by alignment or learning path to be installed- |
| 910 |
Some mastery tests do not report percentage scores_ Count the percentage of modules mastered in a course or other learning path as a way to determine a percentage score |
| 912 |
Which curricula report scores on applications (drills, practices)_ List of curricula that use application, drill, or practice lessons that report scores |
| 914 |
How to report and prepare to troubleshoot courseware issues_ Report the details of the problem and the exact screen the user was at when the problem occurred |
| 915 |
How to report and prepare to troubleshoot courseware issues_ Report the details of the problem and the exact screen the user was at when the problem occurred |
| 916 |
Which PLATO titles include audio?_ List of PLATO curricula (content titles) that include audio |
| 917 |
Which PLATO titles include audio?_ List of PLATO curricula (content titles) that include audio |
| 918 |
Which PLATO titles include audio?_ List of PLATO curricula (content titles) that include audio |
| 919 |
How does the Fastrack Assessment move through levels and calculate initial grade? What are the tracking sheets?_ How to use the "Debug" number method to monitor your progress through the assessment |
| 920 |
How does the Fastrack Assessment move through levels and calculate initial grade? What are the tracking sheets?_ How to use the Tracking Sheet method to monitor your progress through the assessment |
| 921 |
How does the Fastrack Assessment move through levels and calculate initial grade? What are the tracking sheets?_ How to use the "Debug" number method to monitor your progress through the assessment |
| 922 |
How does the Fastrack Assessment move through levels and calculate initial grade? What are the tracking sheets?_ How to use the "Debug" number method to monitor your progress through the assessment |
| 923 |
How does the Fastrack Assessment move through levels and calculate initial grade? What are the tracking sheets?_ How to use the Tracking Sheet method to monitor your progress through the assessment |
| 924 |
How does the Fastrack Assessment move through levels and calculate initial grade? What are the tracking sheets?_ How to use the Tracking Sheet method to monitor your progress through the assessment |
| 925 |
Life Science, Physical Science and Earth and Space Science are not giving mastery; tests are not locking_ Life, Physical, Earth & Space Science with Assessments give mastery on test score 80% or higher; without-assessments version not mastery-based |
| 926 |
Courseware does not accept answer; very large font will not fit in box_ Download and install Shockwave 10 to install fonts correctly |
| 927 |
Courseware does not accept answer; very large font will not fit in box_ Give the students Modify permissions to the C:\WINDOWS\SYSTEM32 or C:\WINNT\SYSTEM32 folder |
| 928 |
Courseware does not accept answer; very large font will not fit in box_ Download and install Shockwave 10 to install fonts correctly |
| 929 |
How to use PLATO reports to produce grades for a gradebook_ Run an Activity Mastery Summary Report By Progress and use the % of modules mastered as the progress toward a goal of what constitutes 100% |
| 930 |
How to use PLATO reports to produce grades for a gradebook_ Run an Activity Mastery Summary Report By Progress and use the % of modules mastered as the progress toward a goal of what constitutes 100% |
| 931 |
How to use PLATO reports to produce grades for a gradebook_ Run an Activity Mastery Summary Report By Progress and use the % of modules mastered as the progress toward a goal of what constitutes 100% |
| 932 |
How many questions does it take to finish the Fastrack Advantage assessments?_ Request the Fastrack Math Tracking sheet |
| 933 |
How many questions does it take to finish the Fastrack Advantage assessments?_ Request the Fastrack Math Tracking sheet |
| 934 |
How many questions does it take to finish the Fastrack Advantage assessments?_ Request the Fastrack Math Tracking sheet |
| 935 |
Essential Reading Skills 1 tutorials and applications do not bookmark_ Essential Reading Skills 1 tutorials and applications are intended to be short enough to complete in one sitting |
| 936 |
Essential Reading Skills 1 tutorials and applications do not bookmark_ Essential Reading Skills 1 tutorials and applications are intended to be short enough to complete in one sitting |
| 937 |
Essential Reading Skills 1 tutorials and applications do not bookmark_ Essential Reading Skills 1 tutorials and applications are intended to be short enough to complete in one sitting |
| 938 |
Which PLATO content titles can be used with customized assessment tests?_ List of PLATO content titles that can and cannot be used with customized assessment tests |
| 939 |
Which PLATO content titles can be used with customized assessment tests?_ List of PLATO content titles that can and cannot be used with customized assessment tests |
| 940 |
Which PLATO content titles can be used with customized assessment tests?_ List of PLATO content titles that can and cannot be used with customized assessment tests |
| 941 |
What are the grade or skill levels for various PLATO Courseware titles?_ View skill or grade levels associated with PLATO courseware titles and courses |
| 942 |
What are the grade or skill levels for various PLATO Courseware titles?_ View skill or grade levels associated with PLATO courseware titles and courses |
| 943 |
What are the grade or skill levels for various PLATO Courseware titles?_ View skill or grade levels associated with PLATO courseware titles and courses |
| 944 |
How to report and prepare to troubleshoot courseware issues_ Report the details of the problem and the exact screen the user was at when the problem occurred |
| 945 |
How does mastery scoring change from Biology and Chemistry Series version 4.1 to 4.2?_ After upgrading to Biology and Chemistry version 4.2 the criterion for mastery of mastery tests changes from 75% to 80% |
| 946 |
How does mastery scoring change from Biology and Chemistry Series version 4.1 to 4.2?_ After upgrading to Biology and Chemistry version 4.2 the criterion for mastery of mastery tests changes from 75% to 80% |
| 947 |
How does mastery scoring change from Biology and Chemistry Series version 4.1 to 4.2?_ After upgrading to Biology and Chemistry version 4.2 the criterion for mastery of mastery tests changes from 75% to 80% |
| 948 |
Beginning Reading "Whistle While You Work" lesson hangs; cannot click on OK button_ Give the students Modify permissions to the C:\WINDOWS\SYSTEM32 or C:\WINNT\SYSTEM32 folder |
| 949 |
Beginning Reading "Whistle While You Work" lesson hangs; cannot click on OK button_ Download and install Shockwave 10 to install fonts correctly |
| 950 |
Beginning Reading "Whistle While You Work" lesson hangs; cannot click on OK button_ Download and install Shockwave 10 to install fonts correctly |
| 951 |
Reading Explorations: Student locked out of tutorial, practice or quiz_ How the tutorial, practice, and quiz sections of Reading Explorations lessons work |
| 952 |
Reading Explorations: Student locked out of tutorial, practice or quiz_ How the tutorial, practice, and quiz sections of Reading Explorations lessons work |
| 953 |
Reading Explorations: Student locked out of tutorial, practice or quiz_ How the tutorial, practice, and quiz sections of Reading Explorations lessons work |
| 954 |
How to track a student's progress in Vocabulary and Reading Comprehension_ Create a custom learning path and add all 12 level 3 Vocabulary and Reading Comprehension module-level activities |
| 955 |
How to track a student's progress in Vocabulary and Reading Comprehension_ Create a custom learning path and add all 12 level 3 Vocabulary and Reading Comprehension module-level activities |
| 956 |
How to set up speech recognition in FOCUS; how to set up microphone and speaker_ Set up speech recognition in FOCUS |
| 957 |
ERROR: "Director player error. Frame not defined. Script error. Continue?"_ Increase the amount of RAM or virtual memory allocated to FOCUS |
| 958 |
What are the speech recognition requirements for FOCUS?; troubleshooting speech recognition_ Speech recognition requirements; troubleshooting speech recognition |
| 959 |
How to access the program settings for PLATO Focus_ Help with PLATO Focus program settings |
| 960 |
How to get started with using Focus_ What you should know to start using FOCUS |
| 961 |
What advantages are offered to speech recognition users by installing Service Pack 2 for Windows XP?_ Microsoft improved speech commands in the latest version of the speech service that comes with Service Pack 1 and higher |
| 962 |
What is the difference between the minimum and full installs, and which one should I choose?_ An explanation of FOCUS minimal and full installations |
| 963 |
ERROR: "Error accessing ADMIN.VDB"_ Give students rights and permissions to the correct files |
| 965 |
ERROR:"Handler not found in object #dbGetNewTwoDimensionalList Script error."_ Uninstall and reinstall Focus 1.3 |
| 966 |
ERROR: "Program error - log file is being generated"_ Uninstall and reinstall Focus 1.3 |
| 967 |
ERROR: "The specified TCP/IP address to the PLATO Focus admin database appears to be invalid..."_ Make sure the URL is correct |
| 968 |
ERROR: "You may have used an IP address/platofocusnet"_ Make sure the URL is correct |
| 969 |
ERROR: "A network error occurred while performing Error: could not connect to the database" running Focus_ Make sure the URL is correct |
| 970 |
Error 701: Field index out of range, missing ACTLIC.DB, closed dataset_ Verify that the PERFORM.PX file is missing in the user's PRIVDB folder and run the User Repair Utility |
| 971 |
What happens if I run executable programs, such as the workstation setup program (WSETUP.EXE) through Network Neighborhood on a workstation?_ Do not run executable programs through Network Neighborhood on a workstation |
| 972 |
What happens if I run PLATO Pathways installs or upgrades directly from my network file server?_ Do not run PLATO Pathways installs or upgrades directly from your network file server |
| 973 |
What happens if I run the database repair utility (wcmidbru.exe) or workstation setup (wsetup.exe) directly from the file server?_ Do not run the database repair utility (wcmidbru.exe) or workstation setup program (wsetup.exe) directly from the file serve |
| 974 |
ERROR: "An error occurred while attempting to open database C:\PROGRAM FILES\PLATO\FOCUS\ADMIN.DB.VDB (5)"_ Give students rights and permissions to the correct files |
| 975 |
How to find a WorldView essay after you save it_ Click on ReportWriter > File > Open > Select File Type > OK |
| 976 |
How to find a WorldView essay after you save it_ Click on Essays> (select a topic) > Write Essay |
| 977 |
ERROR: "There is a problem with the clipboard file needed to run the assessment." in Fastrack Advantage_ Open WCMISYS.INI and make the correction to the path for location 3 |
| 978 |
When installing PLATO Pathways the audio test in the System Configuration Utility fails_ Skip the System Configuration Utility |
| 979 |
ERROR: "I/O error 32"_ Restart the program or computer, or delete the temporary files |
| 980 |
ERROR: "The system encountered an error when running. Please report this error. The error information: Error Number: 404 Error Name: Missing file" on Pathways_ Copy the FSTRKPS.SRP, FSTRKPS2.SRP or CLASSESS.SRP file to the \PWAY\POSTSCRP folder |
| 981 |
How do exempted modules appear in PLATO Pathways reports, particularly in Comprehensive and module mastery reports?_ Look for an "M" for mastery status |
| 982 |
ERROR: "Authorware: NETLD432.EXE - unable to locate component"_ Replace the missing VCT32161.DLL file |
| 983 |
How can demographic information be used in PLATO Pathways reports?_ You can report on performance data for selected demographic groups |
| 984 |
How to run an attendance report on an administrator or instructor user_ Create a filter to report on the roles you want to |
| 985 |
Where can I find out the date a user was created?_ Use the student's hex user ID to find the creation date |
| 986 |
The Rebuild Warehouse button In the WHBLDR (Warehouse Builder) utility does not respond_ Enable the data warehouse function |
| 987 |
Update Workstations button on Maintenance tab of System Maintenance is grayed out _ Enable data warehouse function |
| 988 |
ERROR: "Obtaining permissions to update student archives"_ Have some instructors or administrators sign out of PLATO Pathways and wait until a later time to make changes |
| 989 |
Not prompted for courseware CDs when installing courseware_ Uninstall all of the license addons for the courseware that hasn't been installed |
| 990 |
After a courseware installation, the courseware title appears in System Management with "(License)" at the end_ Uninstall all of the license addons for the courseware that hasn't been installed |
| 991 |
After a courseware installation, the activities do not appear in Learning Resource Management_ Uninstall all of the license addons for the courseware that hasn't been installed |
| 992 |
Will installing WorldView version 4.0 on Pathways transfer student records from version 3.0?_ Performance records are not copied from one to the other |
| 993 |
ERROR: "The date on this workstation is 2002/10/14 (date varies) This date is earlier than the date your system was installed or upgraded: 2002/07/23 (date varies)..."_ Change the date on the local workstation of in the PLATO Pathways system file |
| 994 |
Incorrect dates appear on reports of student attendance or activity start/end dates_ Change the date on the local workstation of in the PLATO Pathways system file |
| 995 |
WorldView version 3.0 tutorials do not record score or completion status_ Use the student-generated reports to evaluate student progress |
| 996 |
Which versions of Intermediate Writing and Pathways are installed?_ While running Intermediate Writing, click Help > About |
| 997 |
If PLATO Pathways is installed on standalones, can it be installed on a network (LAN) instead?_ Contact PLATO Learning Inside Sales to do a no-charge license redistribution order to move licenses |
| 998 |
ERROR: "Life Science; To install this package you need to upgrade Pathways to version 4.2.0 or greater"_ Contact PLATO Support for replacement installation file for Life Science if unable to install on v. 4.1 |
| 999 |
ERROR: "Error: Unknown key ---> *(fieldname)" during batch enrollment_ Instead of entering *(fieldname), configure the file to read (fieldname)= without the asterisk |
| 1000 |
ERROR: "Workstation version incorrect - WSETUP outdated"_ Update PLATO Pathways system files |
| 1001 |
ERROR: "This PLATO user has been disabled. Please see your instructor."_ Uncheck the box "Disable this user's account" in User Management |
| 1002 |
Various error messages while running lessons in Pathways 4.1 indicate that files may be missing_ Change the check resources setting temporarily |
| 1003 |
Elementary lessons in Pathways 4.0 may take a long time to load on some networks_ Add the line ResourceFileCheckLimit = X (number of files to check) to the WCMISYS.INI file |
| 1004 |
ERROR: "Unable to read module name; Error 501" and "I/O error 105"_ Create a package and include the top-level copy, then export it |
| 1005 |
You want to develop a good strategy for helping learners work through the WorldView tutorials, which cover a lot of material_ Try having learners focus on one topic's worth of information at a time |
| 1006 |
LAN or WAN with T1 line runs very slowly after several users sign on to Pathways_ Verify that your network and hardware meets published system requirements for your PLATO products and check your T1 line |
| 1007 |
ERROR: "No activity - error ID 101"_ Student needing the update must sign off and exit PLATO Pathways, then sign back on |
| 1008 |
Learner has blank assignment and/or Database Repair Utility hangs on ACTLT_ Replace ACTLT.* in \PWAY\DB\ACTIVITY |
| 1009 |
ERROR: "Could not run report because another user is performing an operation..."_ Delete the REPORTS.TRO file from the \PWAY folder |
| 1010 |
ERROR: "Path Not Found" displays when students try to run offline activities_ Edit the line to include what's missing, changing the path to "Q:\PLATO\pway\Engdocs2\what.doc" |
| 1011 |
ERROR: "You cannot import or collect records originally from this system"_ Remove the read-only attribute from WCMISYS.INI, edit WCMISYS.INI and delete the SysID line, then add back the read-only attribute |
| 1012 |
You want a list of all your learners' user names and ID numbers, or want to view information in users' \PRIVDB tables_ Run the Pathways Table Inquiry Utility, TBLINQ.EXE |
| 1013 |
Fastrack Advantage Math grade stops at 11.0, no gain for Levels J, K or L_ Contact PLATO Support and request a copy of the FASTRACK Advantage package file |
| 1014 |
Why don't Fastrack reports always show grade gain every time learner works on curriculum?_ Make sure that the learner is working on the highest level of the curriculum available to that learner |
| 1015 |
Fastrack report shows higher Fastrack current grade and grade gain than student's progress in Fastrack curriculum_ Avoid additional assignments that overlap with Fastrack curriculum contents |
| 1016 |
PLATO Pathways learner cannot enter certain activities on a learner menu_ Check the status of the activity and resolve accordingly |
| 1017 |
No shortcut on desktop for student, no PLATO Pathways program group in Start Menu_ Give the PLATO Pathways shortcut to all users |
| 1018 |
How to move courseware to a different drive or volume_ Move courseware to a different drive or volume |
| 1019 |
ERROR: "Unknown internal operating system error"_ Remove 16-bit version of the Borland Database Engine |
| 1020 |
ERROR: "Unable to locate user location file" displays when trying to launch PLATO Pathways_ Run Pathways workstation setup program (WSETUP) at affected workstation, as a local admin |
| 1021 |
ERROR: "Unable to locate the PLATO INI file. Unable to continue" when trying to run Database Repair Utility (WCMIDBRU.EXE)_ Run Pathways repair utilities at workstation, not file server |
| 1022 |
ERROR: "Unable to locate user location file" when trying to run User Repair Utility (WCMIUDBR.EXE)_ Run Pathways repair utilities at workstation, not file server |
| 1023 |
701 error, edatabase error version #106 "Cannot perform this operation on a closed dataset"_ Verify and repair WCMIDBRU.EXE |
| 1024 |
ERROR: 701, error in DoExit processing; message: exception EDBEngine Error_ Ignore "Error in DoExit processing" messages in error logs |
| 1025 |
ERROR: "The file NETLD5.EXE cannot be opened because the file is damaged or is not an Authorware file"_ Copy and replace the WINPLATO\NETLD5.EXE file from the Biology or Chemistry Series courseware CD |
| 1026 |
ERROR: "The file NETLD432.EXE cannot be opened because the file is damaged or is not an Authorware file"_ Copy and replace the WINPLATO\NETLD5.EXE file from the Biology or Chemistry Series courseware CD |
| 1027 |
ERROR: "Invalid location found (0) path"_ Verify the Locations in the server's \PWAY\WCMISYS.INI and the workstation's C:\WINDOWS\WCMIWS.INI files |
| 1028 |
What is the difference between networks and standalones?_ The difference between networks and standalones |
| 1029 |
How to determine if your Pathways licenses are for networks or standalones_ Determine if your PLATO Pathways licenses are for networks or standalones |
| 1030 |
What are WCMISYS.INI and WCMIWS.INI files? _ Information about WCMISYS.INI and WCMIWS.INI files |
| 1031 |
How many licenses do I have? What do the license counts in System Management mean?_ Find how many licenses you have in System Management on Pathways |
| 1033 |
ERROR: "EDBEngineError - Cannot load an IDAPI service library. File: IDPDX32.DLL"_ Reinstall the Borland Database Engine |
| 1034 |
How to uninstall PLATO Pathways standalone versions_ Uninstall PLATO Pathways standalone versions |
| 1035 |
How to install WorldView v. 3.0 courseware or additional licenses on Pathways_ Installation instructions for WorldView v. 3.0 courseware or additional licenses |
| 1036 |
ERROR: "File access denied" Error type is "EInOutError"_ Temporary solution: Use the user's ID number and delete the CW.BAT in the learner's private folder |
| 1037 |
ERROR: "File access denied" Error type is "EInOutError"_ Permanent solution: Upgrade to Windows-based courseware- |
| 1038 |
How to run the WorldView® setup program on workstations_ Run the WorldView® setup program on workstations |
| 1039 |
PLATO Biology or Chemistry Series does not have read-write access to the \WINDOWS or \WINNT folder_ Give users read write access to Windows folder |
| 1040 |
What are the functions of the Pathways tables?_ Functions of the PLATO Pathways tables |
| 1041 |
ERROR: "BLOB has been modified"; "BLOB file version is too old"_ Restore .MB file from backup |
| 1042 |
ERROR: "16 bit Windows subsystem: C:\WINDOWS\SYSTEM32|AUTOEXEC.NT..."_ Replace missing AUTOEXEC.NT, then upgrade Pathways DOS-based courseware |
| 1045 |
How to disconnect a user from the network_ Right-click on the user you want to disconnect and then click Close Session |
| 1046 |
ERROR: "Unable to initialize location list" when trying to install WorldView®_ Location "0" in the Q:\PWAY\WCMISYS.INI and C:\WINDOWS\WCMIWS.INI files must point to the same drive letter. |
| 1048 |
ERROR: "The file "application.A5R" cannot be opened...invalid directory specification. (Cancel)"_ Create folders in C:\WINDOWS (or C:WINNT) and then give the students modify permissions to them. |
| 1049 |
ERROR: "The file "application.A5R" cannot be opened because the following error has occurred: permission to access file is denied. (Cancel) ..."_ Give students modify permissions to the A5W_DATA folder or to C:\WINDOWS (or C:WINNT) folder |
| 1050 |
ERROR: "Message: Invalid location id string Application: N:\PWAY\BIN\WCMISTRT.EXE"_ Check the WCMISYS.INI and WCMIWS.INI files and correct or replace if necessary |
| 1051 |
ERROR: "List index out of bounds (0)" when trying to run any lesson in PLATO Pathways_ Restore the RESFILES table from a backup or from an older copy on the system |
| 1052 |
ERROR: "Resource Error: Cannot find files for following resources: Cyber Ed system support"_ Copy the files that the RESLIST.ERR file shows to be missing from the \WINPLATO or \WINPLATO\XTRAS folder |
| 1053 |
ERROR: "A required .DLL file, TUTIL32.DLL, was not found."_ Copy the TUTIL32.DLL file from the installation CD into the \BIN folder |
| 1054 |
ERROR: "Security software error: 501 WinExec error with error value 2 or 5" trying to launch a lesson _ Configure the security software settings to find the combination that allows programs to run properly |
| 1055 |
ERROR: "Directory is locked" when trying to run the Database Repair Utility_ Run LOCKCLR - the Lock Clear Utility to clear lock files |
| 1056 |
ERROR: "Access violation at address 33EC8B55 - Read of address 33EC8B55"_ Run Pathways workstation setup program (WSETUP) at affected workstation, as a local admin |
| 1057 |
ERROR: " Cannot find .... or one of its components. Make sure path/filename are correct, all required libraries available."_ Verify the file name and path, in Start > Run "Open" field |
| 1058 |
ERROR: "Error in formula PerfMastDate A number, currency amount, boolean or string is expected here. (515) affecting q:\pway\bin\crwrpts\rbasecl.rpt"_ Reinstall the \CRYSTAL report folder |
| 1059 |
ERROR: "Error in Formula, 'if then DTSToDate' A string is required here. (515)..."_ Reinstall the \CRYSTAL report folder |
| 1060 |
What version of PLATO Pathways are you running? _ Click the "welcome" message at the PLATO Pathways signon screen and check the system version |
| 1062 |
ERROR: "File or Directory does not exist, Table does not exist: Q:\PWAY\PRIVDB\104\EVENT.DB"_ Copy missing EVENT files from Pathways CD to NEWUSER folder |
| 1063 |
How to get a list all of the activities in a learning path structure _ Create a report of all activities in a learning path by checking "Include activities with no performance data" |
| 1064 |
Vocabulary Builder Box which should contain word list is blank_ Upgrade to Advanced Reading Strategies version 4.1 or Vocabulary and Reading Comprehension version 4.1, or both |
| 1066 |
ERROR: "Type: Exception Message: Invalid system information file: S:\PWAY\WCMISYS.INI Workstation: 0"_ Make sure the drive letter that path location 0 calls out in the WCMISYS.INI file is correct |
| 1067 |
ERROR: "Table does not exist: File X:\PWAY\DB\USER\USERS.DB"_ Copy the missing USERS.* files from a workstation's C:\WINDOWS\PWAY\DB to the \PWAY\DB\USERS folder |
| 1068 |
Various errors running Reading 1 with Audio on Windows XP, Vista or 2000 _ Run Reading 1 non-audio courseware on Windows XP, 2000, or Vista |
| 1069 |
ERROR: "Runtime error 216"_ Replace the WCMISTRT.EXE file in PWAY\BIN from the Pathways CD |
| 1071 |
ERROR: "Missing shortcut - WCMISTRT"_ Remap the workstation to the network drive letter and network resource |
| 1072 |
ERROR: "Runtime error 482; printer error"_ Define a printer for the workstation or add a printer |
| 1073 |
ERROR: "Video not available, cannot find 'vids:IV41' decompressor"_ Install video compression on the workstation |
| 1074 |
Some mastery tests do not report percentage scores_ Treat mastery/non-mastery of an adaptive mastery test as pass/fail |
| 1075 |
ERROR: "System Error: Network error on Drive Q:. Cancel or Retry?"_ Copy the CRPAIGE.DLL file from a workstation where WSETUP.EXE installed successfully |
| 1076 |
ERROR: "List index out of bounds" looking at Sys Mgmt > Current Users in Pathways_ Delete USERSWS.TAB, send tables to Support for repair |
| 1077 |
Unable to delete user from User Management even though user is not logged in; name is grayed out_ Delete USERSWS.TAB, send tables to Support for repair |
| 1079 |
Which content titles (curricula) are associated with which folders and which CD-ROMs for Pathways?_ CDs and folders curricula are located in |
| 1080 |
ERROR: "Error: Unable to get list of active workstations. Finished"_ Run the Warehouse Rebuilder and the Unlock Licence Utility |
| 1081 |
ERROR: "I/O error 103"_ Run User Database Repair Utility, WCMIUDBR.EXE |
| 1083 |
ERROR: "CRXTLAT32.DLL could not be opened" when attempting to run WSETUP.EXE, the setup program_ Upgrade to the latest version of PLATO Pathways and give PLATO Pathways learners "modify permissions" |
| 1084 |
ERROR: "Unable to update workstation files from the network" appears upon launching PLATO Pathways_ Comment out location 20 line in WCMIWS.INI |
| 1085 |
ERROR: "I/O EInOut Error 112 or I/O Error 112"_ Check hard drive space and free up as much space as needed |
| 1086 |
WSETUP.EXE missing after running multiple Pathways courseware upgrades_ Move WSETUP.EXE in the \PWAY folder to another location, such as the desktop |
| 1087 |
ERROR: "PCD3 SYSTEM STATUS Error: read block unable to block -1, V. 5.2.44 File Q:\pway\cw\102\12\BLL102L1.CD3"_ Locate the file on the Courseware version 9.0 or latest CD-ROM and copy it to the location specified in the error message |
| 1088 |
ERROR: "Cannot find the file" when trying to run an activity in a custom learning path_ Locate the files and any installation materials that are needed to put the files onto your system |
| 1089 |
ERROR: "Cannot find the file" when trying to run an activity in a custom learning path_ Map the drive letter on all workstations that will need to be able to run the affected activity(ies) |
| 1090 |
ERROR: "Error Number: 501 Error Name: RunProgramForLearnerAndWait...Message: The system cannot find the file specified"_ Review the "Command Line" section to make sure everything is valid |
| 1091 |
User limit license count does not update after install_ Repair SYSID.PWY with WCMIKVU (Key Violation Utility), reinstall user license, upgrade to latest Pathways version |
| 1093 |
ERROR: "Waiting for user resource"_ Delete the INTERLCK.* lock files |
| 1094 |
ERROR: "Calls to the handlers are nested too deeply....internal error has occured in File 'unknown' line 2387..."_ Upgrade to Advanced Reading Strategies version 4.1 or Vocabulary and Reading Comprehension version 4.1, or both |
| 1095 |
How to use the SIS Import Utility with demographic groups, assignments, classes or exemptions_ Include up to 3 data items in the comma-delimited file, then run the SIS Import Utility to create an .INI file |
| 1096 |
ERROR: "Stop - Key violation error" displays and the workstation locks up when creating a folder in Report Management_ Run the Key Validation Utility and then remove the read-only attributes from all of the files in the \REPORTS folder |
| 1097 |
ERROR: "Error 112: Wrong version of resource. Missing files and resources in Q:\PWAY\CW\047\1\RF1AH.PDF"_ Select "Update Workstations" or run the Warehouse Rebuilder Utility |
| 1098 |
ERROR: "Error Number: 112 Error Name : Wrong version of resource 450001...Message : Activity 10480114: Missing 450001"_ Select "Update Workstations" or run the Warehouse Rebuilder Utility |
| 1099 |
ERROR: "Error 502 location SCRIPT.PAS copyfile error value -3. C:\WINNT\PWAY\PLATO"_ Give users read-write permissions to C:/WINNT or C:/WINDOWS on the local workstations |
| 1100 |
ERROR: "Error 502 location SCRIPT.PAS copyfile error value -3. C:\WINNT\PWAY\PLATO"_ Create three subfolders in the /WINNT or /WINDOWS folders and give users Modify permissions |
| 1101 |
ERROR: "Missing directory Q:\PWAY\DB\WH11"_ Verify that all PLATO Pathways administrators and instructors have read-write permissions for the PWAY folder and all subfolders and files |
| 1102 |
ERROR: "Error accessing the registry" running WorldView on Pathways_ Run the SETPERMS utility and launch Worldview on each workstation |
| 1103 |
Grade data in Fastrack reports is missing or has a zero value ("0")_ Choose to run the correct Fastrack report |
| 1104 |
How to allow a student to skip a Fastrack assessment test_ Allow a student to skip a Fastrack assessment test |
| 1105 |
Courseware, custom alignments, or correlation activities do not show up in the list of curricula in Learning Resource Management_ Use "Set Filter" in Learning Resource Management to view custom top-level activities created by all users |
| 1106 |
ERROR: "Missing Activity" appears in Learning Resource Management but not in the learner menu_ Edit the alignment to remove the "Missing Activity" references |
| 1107 |
ERROR: "Resolution error; requires 800 X 600"_ Change Color setting to High Color (16-bit) and resolution to 800 x 600 pixels |
| 1108 |
ERROR: "Resolution Error: This activity requires the following screen resolution: 1,000, 750"_ Change Color setting to High Color (16-bit) and resolution to 800 x 600 pixels |
| 1109 |
ERROR: "Unable to update the workstations"_ Replace the missing files in \PWAY\BIN, DB\ACTIVITY or DB\USER |
| 1110 |
Database Repair Utility stops responding (hangs or freezes)_ Allow Database Repair Utility to continue to run; run during offpeak times |
| 1111 |
How to export Pathways data into Excel, Access, or other database management systems_ Run the TBLINQ.EXE utility to view Pathways tables and save their contents to comma-delimited text files |
| 1112 |
ERROR: "Cannot modify a read-only dataset consolidating event table for user ID: nnnn"_ Remove the read-only attributes in Properties for EVENT.DB |
| 1113 |
How to view or print a list of installed courseware and licenses_ View or print a list of installed courseware and licenses |
| 1114 |
ERROR: "Could not access administration module" when trying to sign on to PLATO Pathways_ Check the syntax in line 1 of WCMISYS.INI |
| 1115 |
ERROR: "Could not access administration module" when trying to sign on to PLATO Pathways_ Replace the WCMIADMN.EXE file in the \PWAY\BIN folder or rerun WSETUP.EXE |
| 1116 |
ERROR: "Access Denied" message when trying to run workstation setup (WSETUP.EXE)_ Replace the WSETUP.EXE file from backup |
| 1117 |
ERROR: "DOS error code 1" when trying to start a lesson_ Edit the location 28 line and delete the LICENSE folder |
| 1118 |
PLATO Pathways desktop icon doesn't work; unable to launch PLATO Pathways_ Run Pathways workstation setup program (WSETUP) at affected workstation, as a local admin |
| 1119 |
ERROR: "There was an error in the db verification program..."_ Run LOCKCLR - the Lock Clear Utility to clear lock files |
| 1120 |
Admin sees student assignments, but students do not _ Run Update Workstations or WHBLDR; edit system information file WCMISYS.INI |
| 1121 |
Unable to write to PWAY.INI when trying to sign on to Pathways_ Deselect settings that block editing of .INI files |
| 1122 |
Unable to write to PWAY.INI when trying to sign on to Pathways_ Remove Read-only attribute from WCMIWS.INI file |
| 1123 |
How to create a customized course assessment test in Pathways or PWLN_ Create a customized course assessment test in Pathways |
| 1124 |
ERROR: "Error finding record -1" or "Error finding record - 102" or you can not enter the answer_ Delete the bookmark file for the lesson in the learner's PRIVATE folder |
| 1125 |
How to access or select the GED correlation as an assignment_ Use Set Filter to add User Created GED correlations |
| 1126 |
Fastrack current grade does not reflect highest level completed_ Have the student sign on and enter the highest Fastrack level in the affected curriculum that is available to the student |
| 1127 |
ERROR: "File Access Denied" when trying to add a user, activity, class, or demographic group_ Repair SYSID.PWY with WCMIKVU (Key Violation Utility), reinstall user license, upgrade to latest Pathways version |
| 1128 |
ERROR: "Cannot find required files on the disk in drive D:" (or other letter) _ Enter correct CD-ROM drive letter on 301 line in WCMIWS.INI |
| 1129 |
Pathways learning path is empty, learner gets instant mastery & completion_ Open the learning path in Learning Resource Management and check if there are activities listed |
| 1130 |
ERROR: "This program (WCMISTRT) has performed an illegal operation and will be shut down"_ Replace the WCMISTRT.EXE file in PWAY\BIN from the Pathways CD |
| 1131 |
Can teachers be batch-enrolled in Pathways?_ Create a demographic group called Teachers |
| 1132 |
How to turn performance data generation on for a single user_ Turn performance data generation on for a single user |
| 1133 |
How to turn performance data generation on for new users_ Turn performance data generation on for new users |
| 1134 |
ERROR: "Could not access student driver"_ Rename WCMILRNR.EXE if it exists, then replace it |
| 1135 |
ERROR: "Unable to get system lock"_ Have the current users log out |
| 1136 |
How to install the Interactive Mathematics Client version 11.0_ Install or reinstall Interactive Mathematics Client version 11.0 from CD or download |
| 1137 |
How to disable Norton Auto-Protect_ Disable Norton Auto-Protect |
| 1138 |
How to configure or disable McAfee VirusScan_ Disable or reconfigure McAfee VirusScan |
| 1141 |
How to install Interactive Mathematics lessons_ Install Interactive Mathematics lessons from a CD to the hard drive |
| 1142 |
How to run the IM Diagnostic Tool _ Run the Diagnostic Tool for IM |
| 1144 |
ERROR: "(504) Report does not exist in path" running Pathways report_ Restore the contents of \PWAY\BIN\CRWRPTS from a backup or copy all the files from the PLATO Pathways system installation CD |
| 1145 |
ERROR: "To install this package you need to upgrade PLATO Pathways to version 4.2.0 or greater"_ Upgrade to the latest version of PLATO Pathways -- currently 4.3 (Vista-compatible) |
| 1146 |
ERROR: "Unable to create the LOCKCLR log file in: Q:\PWAY\LOGS\LOCKCLR.LOG Unable to create file N:\PWAY\LOGS\LOCKCLR.LOG"_ Change the drive letters in the location lines (except line 2) to the correct drive letter |
| 1147 |
What are the restrictions on field values in batch enrollment?_ Restrictions on field values for Pathways batch enrollment |
| 1148 |
How to restore a user that was accidently deleted from User Management_ Restore a user that was accidentally deleted from User Management |
| 1149 |
ERROR: "This package was created on this system and is already installed" when trying to install a package file_ Check to see if the package is already installed or if another with the same ID is installed |
| 1150 |
ERROR: "This package was created on this system and is already installed" when trying to install a package file_ Go to the \PWAY folder and remove the read-only attribute from the WCMISYS.INI file, then edit the SysID= line |
| 1151 |
Clean Slate security software restrictions prevent courseware from running_ Configure Fortres so that users have sufficient workstation permissions; contact Fortres for more assistance |
| 1153 |
Can learners run Fastrack assessments without all of the curriculum components installed?_ Learners can run Fastrack assessments without all of the curriculum components installed |
| 1154 |
Missing, deleted, or destroyed Pathways, courseware, or database files_ Preventive maintenance and recovery of missing, deleted, or destroyed files |
| 1155 |
Students are unable to run courseware on PWLN, but administrators can run courseware successfully_ Give users modify permissions to the \TEMP and \TEMPORARY INTERNET FILES folders |
| 1157 |
What are the rights and permissions required to run PLATO Web Learning Network, courseware, or install plug-ins?_ Give user "modify" permissions to correct folders to install plug-ins and run PWLN |
| 1158 |
What are the rights and permissions required to run PLATO Web Learning Network, courseware, or install plug-ins?_ Give user "modify" permissions to correct folders to install plug-ins and run PWLN |
| 1159 |
ERROR: "C:\Docs and Settings\user\Local Settings\Temp Internet Files - Access to specified device, path, or file denied"_ Give user "modify" permissions to correct folders to install plug-ins and run PWLN |
| 1160 |
ERROR: "C:\Docs and Settings\user\Local Settings\Temp Internet Files - Access to specified device, path, or file denied"_ Give user "modify" permissions to correct folders to install plug-ins and run PWLN |
| 1161 |
Projects for the Real World/Cross-Curricular Projects displays incorrectly, some tools don't work_ Download and install the CHPROJECTSADPATCH.EXE file on each Web and/or middle tier server for CHPWLN |
| 1163 |
What is the year end closeout process for eduTest Assessment?_ eduTest Assessment year end closeout process |
| 1164 |
ERROR: "User name contains invalid characters" when adding or creating users, classrooms, tests, or reports_ Accepted parameters for creating users, classrooms, tests and reports, and suggested usage for each item in eduTest |
| 1165 |
How to access quick reference cards and eProfessional Development training resources for eduTest and K-12 Assessment_ Access eduTest Quick Reference Cards and eProfessional Development training resources |
| 1166 |
How to look up an individual student test score_ Look up individual student test score in eduTest or K-12 Assessment |
| 1167 |
How to look up an individual student test score_ Look up individual student test score in eduTest or K-12 Assessment |
| 1168 |
How to reset or ungrade a test_ Contact PLATO Support Services with details to have test ungraded or reset |
| 1169 |
Problem trying to enter data; you have a school administrator login but don't recall your teacher login_ Search Users in Account Management using your last name |
| 1170 |
What is PLATO Create-A-Test for Administrators and how does it work with eduTest assessment?_ What Create-A-Test for Administrators is and what it does |
| 1171 |
What is PLATO Create-A-Test for Administrators and how does it work with eduTest assessment?_ What Create-A-Test for Administrators is and what it does |
| 1172 |
Unable to assign teacher-created tests when logged in as administrator_ Copy a teacher test and then republish it |
| 1173 |
How to analyze reports: for administrators and report viewers_ Analyze reports (for administrators and report viewers) in eduTest |
| 1174 |
Unable to find user when searching by school_ Try searching for users not in any school |
| 1175 |
Administrator test not available for scheduling_ Check the Start Date of the test in question and determine the period of time between that date and the date of the issue |
| 1176 |
Administrator test not available for scheduling_ Check the Start Date of the test in question and determine to period of time between that date and the date of the issue |
| 1177 |
Can a class be restored that was accidentally deleted during a Benchmark session?_ A class cannot be restored once it is deleted from eduTest |
| 1178 |
How to move test items from one reporting category to another with Create-a-Test for Administrators_ Move test items from one reporting category to another with Create-a-Test for Administrators |
| 1179 |
How to determine your district's management level_ Determine your management level |
| 1180 |
Where to find information about cognitive level descriptions for eduTest items_ Information about cognitive level descriptions for eduTest items |
| 1181 |
Where to find information about cognitive level descriptions for eduTest items_ Information about cognitive level descriptions for eduTest items |
| 1182 |
If a test is modified, does the revised test automatically appear?_ If schedule has already started, original version of test appears |
| 1183 |
If a test is modified, does the revised test automatically appear?_ If schedule has already started, original version of test appears |
| 1184 |
If a test item is modified, does it automatically update the test with the revision?_ When a test item is revised, a published test that includes the original item does not change |
| 1185 |
If a test item is modified, does it automatically update the test with the revision?_ When a test item is revised, a published test that includes the original item does not change |
| 1186 |
How to report a software incident with edutest Assessment_ Report a software incident with edutest Assessment |
| 1188 |
Teacher is unable to edit test after saving It_ Teacher-created tests cannot be edited after being saved |
| 1189 |
Teacher is unable to edit test after saving It_ Teacher-created tests cannot be edited after being saved |
| 1190 |
You cannot locate an existing Create-A-Test _ Change one or more applicable fields in "Search Create-A-Tests" form |
| 1191 |
A teacher cannot locate an existing Create-A-Test_ The teacher needs to change one or more applicable fields in the "Search Create-A-Tests" form |
| 1192 |
How to analyze the School Classroom List: for School Admins and school report viewers_ Analyze the School Classroom List: for School Admins and report viewers |
| 1193 |
How to analyze the School Classroom List: for School Admins and school report viewers_ Analyze the School Classroom List: for School Admins and report viewers |
| 1194 |
Classrooms disappear in eduTest_ A new classroom must be manually created in eduTest |
| 1195 |
ERROR: "You already started this test in another classroom. You cannot take the same test in two different classrooms..."_ Return to the classroom and schedule where the test was initially started, and then complete and grade the test |
| 1196 |
ERROR: "You already started this test in another classroom. You cannot take the same test in two different classrooms..."_ Return to the classroom and schedule where the test was initially started, and then complete and grade the test |
| 1197 |
The classroom instructor is unable to view students' results from previous classrooms_ Click on the "View Student Results" link on the Report Browser page, then search for any student currently in his/her classrooms |
| 1198 |
The classroom instructor is unable to view students' results from previous classrooms_ Click on the "View Student Results" link on the Report Browser page, then search for any student currently in his/her classrooms |
| 1214 |
ERROR: "Unable to initialize current user"_ Verify location 4 (DB\USER) setting in WCMISYS.INI |
| 1215 |
ERROR: "Unable to initialize current user"_ Remove read-only attribute from all files in \PWAY\DB\USER |
| 1216 |
ERROR: "Unable to initialize current user"_ Remove *.VAL files from database |
| 1217 |
ERROR: "Unable to initialize current user"_ Run LOCKCLR and the Database Repair Utility, WCMIDBRU.EXE |
| 1218 |
How to secure or lock down the Windows server; optional permission restrictions for learners_ Optional Windows server security & permissions for learners to Pathways folders |
| 1219 |
ERROR: "CRPaige library CRPaige(32).DLL cannot be found"_ Copy the CRPAIG32.DLL from the Pathways CDROM |
| 1220 |
ERROR: "Not enough memory for operation. (500) affecting c:\pway\bin\crwrpts\rbaseind.rpt"_ Copy the CRPAIG32.DLL from the Pathways CDROM |
| 1221 |
ERROR: "Runtime error 367: Can't load or register custom control CSFORM16.OCX"_ Manually run the WorldView setup (setupwvu.exe) |
| 1232 |
ERROR: "Corrupt installation detected"_ Manually run the WorldView setup (setupwvu.exe) |
| 1233 |
ERROR: "Cannot find VB40016.DLL"_ Manually run the WorldView setup (setupwvu.exe) |
| 1234 |
ERROR: "Can't load or register custom control PICCLP16.OCX"_ Manually run the WorldView setup (setupwvu.exe) |
| 1235 |
SD Log entry: "One of the library files needed to run this application cannot be found"_ Manually run the WorldView setup (setupwvu.exe) |
| 1236 |
ERROR: "An error occurred while attempting to initialize the Borland Database Engine: Error $2109"_ Remove and reinstall the Borland Database Engine (BDE) |
| 1244 |
ERROR: "linked to missing export"_ Restore missing export files |
| 1245 |
ERROR: "Unable to set network directory"_ Remove and reinstall the Borland Database Engine (BDE) |
| 1246 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error _ Verify you are entering correct PLATO name and password (for student) |
| 1248 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Configure IE browser to use Novell BorderManager Proxy Server |
| 1249 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Configure IE browser to use Novell BorderManager Proxy Server |
| 1250 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Check and fix BorderManager configuration |
| 1252 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Check and fix BorderManager configuration |
| 1254 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Refresh browser screen |
| 1255 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Install Novell BorderManager support packs |
| 1257 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Configure proxy services for Internet access |
| 1258 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Refresh browser screen |
| 1260 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Install Novell BorderManager support packs |
| 1262 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Configure proxy services for Internet access |
| 1263 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Close BorderManager error Web pages |
| 1264 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Close BorderManager error Web pages |
| 1265 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Verify you are entering correct PLATO name and password |
| 1266 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Configure IE browser to use Novell BorderManager Proxy Server |
| 1267 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Check and fix BorderManager configuration |
| 1268 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Refresh browser screen |
| 1269 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Install Novell BorderManager support packs |
| 1270 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Configure proxy services for Internet access |
| 1271 |
BorderManager Cannot Access Internet; 502 or 504 Gateway Error_ Close BorderManager error Web pages |
| 1272 |
ERROR: "Unable to set network directory"_ Correct problem with the network directory |
| 1273 |
Sharing violation reading drive X:; source or destination files may be in use_ Set courseware files in CW folder to read-only |
| 1274 |
Sharing violation reading drive X:; source or destination files may be in use_ Disable virus scanning of network files |
| 1276 |
Sharing violation reading drive X:; source or destination files may be in use_ Restart the program or computer, or delete the temporary files |
| 1277 |
Where can I find Microsoft's contact list for third-party hardware and software vendors?_ Links to Microsoft's third-party vendor lists |
| 1278 |
Where can I find Microsoft's contact list for third-party hardware and software vendors?_ Links to Microsoft's third-party vendor lists |
| 1280 |
Where can I find Microsoft's contact list for third-party hardware and software vendors?_ Links to Microsoft's third-party vendor lists |
| 1281 |
Where can you find Microsoft's contact list for third-party hardware and software vendors?_ Links to Microsoft's third-party vendor lists |
| 1282 |
Error when reading from or writing to CD drive_ How to troubleshoot issues with reading CD, CD-R, and CD-RW discs |
| 1283 |
Error when reading from or writing to CD drive_ How to troubleshoot issues with reading CD, CD-R, and CD-RW discs |
| 1285 |
Error when reading from or writing to CD drive_ How to troubleshoot issues with reading CD, CD-R, and CD-RW discs |
| 1286 |
What is the relationship between Pre-Employment Competencies and Life & Job Skills?_ Pre-Employment Competencies includes activities from Life and Job Skills, Writing Series, and some from neither |
| 1287 |
What is the relationship between Pre-Employment Competencies and Life & Job Skills?_ Pre-Employment Competencies includes activities from Life and Job Skills, Writing Series, and some from neither |
| 1288 |
What is the relationship between Pre-Employment Competencies and Life & Job Skills?_ Pre-Employment Competencies includes activities from Life and Job Skills, Writing Series, and some from neither |
| 1289 |
ERROR: "Unable to initialize Pathways database"_ Run LOCKCLR - the Lock Clear Utility to clear lock files |
| 1290 |
ERROR: "Unable to initialize Pathways database"_ Remove and reinstall the Borland Database Engine (BDE) |
| 1291 |
Does a learner need to enter an activity that has an exemption (star with an E) but no completion?_ Exempt activities do not need to be completed |
| 1292 |
Does a learner need to enter an activity that has an exemption (star with an E) but no completion?_ Exempt activities do not need to be completed |
| 1293 |
Does a learner need to enter an activity that has an exemption (star with an E) but no completion?_ Exempt activities do not need to be completed |
| 1294 |
ERROR: "Unable to initialize Pathways database"_ Run "Update Workstations" or Warehouse Rebuilder (WHBLDR) |
| 1295 |
ERROR: "Unable to initialize Pathways database"_ Configure the security software settings to find the combination that allows programs to run properly |
| 1296 |
What are the system requirements for English Discoveries?_ System requirements for English Discoveries |
| 1297 |
What is the English Discoveries Speech Recognition Evaluator? How do I test and troubleshoot it?_ Test/troubleshoot Speech Recognition Evaluator |
| 1298 |
How to upgrade from English Discoveries version 2.0 to 2.1_ How to uninstall English Discoveries from a network and upgrade version 2.1 |
| 1300 |
How to uninstall English Discoveries from a network_ How to uninstall English Discoveries from a network and upgrade version 2.1 |
| 1301 |
How to install or uninstall English Discoveries on standalone workstations_ How to install English Discoveries on a standalone workstation |
| 1302 |
ERROR: "Lock time out" message performing various functions _ Verify that the network is running at 100 mbps |
| 1303 |
ERROR "Lock time out" messsages_ Disable opportunistic file locking using the Pathways system installation CD |
| 1304 |
Unable to enter students in a class; unable to perform activities in ED Teacher Management System_ Restore or recreate ENGDB database |
| 1305 |
ERROR "Lock time out" messsages_ Configure anti-virus application for Pathways |
| 1306 |
ERROR "Lock time out" messsages_ Resolving Windows configuration problems |
| 1309 |
Antivirus software is affecting Pathways performance or causing database errors_ Configure anti-virus application for Pathways |
| 1310 |
Installation of plug-ins did not complete successfully _ Configure anti-virus application for PWLN or CHPWLN |
| 1311 |
What are the rights and permissions required to run PLATO Web Learning Network, courseware, or install plug-ins?_ Configure anti-virus application for PWLN or CHPWLN |
| 1312 |
Cannot connect to the Internet using proxy server_ Adjust proxy server timeouts |
| 1314 |
Cannot connect to the Internet using proxy server_ Adjust proxy server timeouts |
| 1315 |
Cannot connect to the Internet using proxy server_ Adjust proxy server timeouts |
| 1316 |
How to troubleshoot firewall problems_ Troubleshoot firewall and router problems |
| 1317 |
How to troubleshoot firewall problems_ Troubleshoot firewall and router problems |
| 1318 |
How to troubleshoot firewall problems_ Troubleshoot firewall and router problems |
| 1319 |
How to troubleshoot firewall problems_ Troubleshoot firewall and router problems |
| 1321 |
How to configure proxy settings in Web browsers_ Enable browser option to connect through PLATO Content Cache Server or other proxy server |
| 1322 |
How to configure proxy settings in Web browsers _ Enable browser option to connect through proxy server |
| 1323 |
How to configure proxy settings in Web browsers_ Enable browser option to connect through PLATO Content Cache Server or other proxy server |
| 1324 |
How to configure proxy settings in Web browsers_ Enable browser option to connect through PLATO Content Cache Server or other proxy server |
| 1327 |
ERROR: PERFORM.DB table is full, destination must be indexed_ Restore or rebuild PERFORM table and upgrade to the latest Pathways version |
| 1328 |
Unable to repair table or files missing or after running Database Repair Utility_ Preventive maintenance and recovery of missing, deleted, or destroyed files |
| 1329 |
Unable to repair table or files missing or after running Database Repair Utility _ Run LOCKCLR - the Lock Clear Utility to clear lock files |
| 1330 |
ERROR: "Failed to load control Winsock from MSWINSCK.OCX" running Fastrack Reading Skills and Strategies or Comprehension assessment_ Upgrade Fastrack Advantage Reading to version 1.1 |
| 1332 |
ERROR: "MSVCP50.DLL is missing. Error starting program. A required DLL file, MSVCP50.DLL, was not found"_ Replace the file MSVCP50.DLL |
| 1334 |
How much disk space is required by the Reading Horizons installation?_ Reading Horizons needs 1.2 GB space on server or 50 MB running standalone from CD |
| 1335 |
ERROR: "Too many users"_ Reset Reading Horizons |
| 1336 |
How to delete a user_ Delete student in Reading Horizons |
| 1337 |
How to delete all users in a group in Reading Horizons_ Delete a group of users in Reading Horizons |
| 1338 |
How to delete all users from the system in Reading Horizons_ Delete all users from Reading Horizons |
| 1339 |
How often should the database be optimized_ Optimizing database for Reading Horizons |
| 1340 |
ERROR: "Invalid key code"; how to enter key code_ Enter key codes for PLATO Educational Titles- |
| 1343 |
Reading 1: Audio device: Digpak driver initialization failed_ Run Reading 1 non-audio courseware on Windows XP, 2000, or Vista |
| 1344 |
ERROR: "This workstation doesn't have a local database directory. Please run WSETUP.EXE before running Pathways"_ Run Pathways workstation setup program (WSETUP) at affected workstation, as a local admin |
| 1345 |
ERROR: "Index does not exist" trying to sign on to Pathways_ Correct problems accessing files in user's PRIVDB |
| 1346 |
Fastrack Advantage assessment will not launch; displays "Creating work files", then exits_ Replace FSTRKST.SRP |
| 1347 |
How to reinstall Fastrack Advantage (Math, Language Arts and Reading) on Pathways_ Install Fastrack Advantage Math, Language Arts and Reading 1 and 2 |
| 1349 |
Biology or Chemistry test shows score in lesson but menu and reports show score of zero and no mastery/completion_ Set WCMIWS.INI location 102 back to C:\WINDOWS\PWAY\TEMP |
| 1352 |
Learner gets EAccessViolation, error 413, SDForm.PerfUpdate error_ Run User Database Repair Utility, WCMIUDBR.EXE |
| 1353 |
How to reset a lesson so that a learner can restart it from the beginning_ Delete the bookmark file for the lesson in the learner's PRIVATE folder |
| 1354 |
Custom Pathways role cannot create learners_ Modify Pathways custom role setting |
| 1355 |
DBRU appears to hang while checking PERFORM.DB; missing files if process stopped_ Allow Database Repair Utility to continue to run; run during offpeak times |
| 1356 |
DBRU appears to hang while checking PERFORM.DB; missing files if process stopped_ Restore or rebuild PERFORM table and upgrade to the latest Pathways version |
| 1358 |
Fastrack assessment does not exempt modules in custom learning path_ Use Fastrack assessments only with original learning path, not copies or custom learning paths |
| 1359 |
How to change the owner of a class or section in Pathways_ Change owner in class properties in Class Management |
| 1360 |
ERROR: "404 - Page cannot be displayed" when launching Biology and Chemistry_ Grant permissions to install the Authorware plug-in in WINDOWS\SYSTEM32\MACROMED folder |
| 1361 |
ERROR: "404 - Page cannot be displayed" when launching Biology and Chemistry_ Grant permissions to install the Authorware plug-in in WINDOWS\SYSTEM32\MACROMED folder |
| 1362 |
ERROR: "404 - Page cannot be displayed" when launching Biology and Chemistry_ Grant permissions to install the Authorware plug-in in WINDOWS\SYSTEM32\MACROMED folder |
| 1363 |
ERROR: "404 - Page cannot be displayed" when launching Biology and Chemistry_ Configure Cisco Pix firewall and content filter |
| 1364 |
ERROR: "404 - Page cannot be displayed" when launching Biology and Chemistry_ Configure Cisco Pix firewall and content filter |
| 1365 |
When previewing a report, buttons at bottom of screen are not visible; can't exit_ Hide Windows taskbar or set it to auto-hide |
| 1366 |
ERROR: "Workstation has not been set up to run PLATO Pathways" when running Pathways upgrade_ Run Pathways workstation setup program (WSETUP) at affected workstation, as a local admin |
| 1367 |
Cannot get to CHPWLN 4.0 login page; blank screen instead_ Run CH 4.0.1 patch, then upgrade to CHPWLN 5.0 |
| 1368 |
You get errors installing ActiveX controls or plug-ins (Flash, Authorware)_ Give user "modify" permissions to correct folders to install plug-ins and run PWLN |
| 1369 |
You get errors installing ActiveX controls or plug-ins (Flash, Authorware)_ Give user "modify" permissions to correct folders to install plug-ins and run PWLN |
| 1370 |
You get errors installing ActiveX controls or plug-ins (Flash, Authorware)_ Change user profile to give "modify" permissions to correct folders for PLE |
| 1371 |
How to create a scheduled task to consolidate reports_ Create a scheduled task to run report consolidation |
| 1372 |
ERROR: "Could not initialize installation (CRC). The system cannot find the file specified"_ Clean or replace the CD-ROM |
| 1373 |
ERROR: "Subscription Limit Reached"_ End user courseware session |
| 1374 |
ERROR: "Subscription Limit Reached"_ End user courseware session |
| 1375 |
Which files and folders should I back up?_ Back up PATHWAYS folder after CHPWLN system upgrades and back up database daily |
| 1377 |
ERROR: "Could not initialize installation (CRC). The system cannot find the file specified"_ Run antivirus software to scan your system for potential viruses |
| 1378 |
ERROR: "Could not initialize installation (CRC). The system cannot find the file specified"_ Temporarily disable antivirus and security software |
| 1379 |
ERROR: "Could not initialize installation (CRC). The system cannot find the file specified"_ Map the network drive |
| 1380 |
Slow performance, hanging, long delays on a Macintosh with a G3 processor_ Make sure Macinstosh G3 has enough available memory |
| 1381 |
Slow performance, hanging, long delays on a Macintosh with a G3 processor_ Specify DNS IP address in Macintosh G3 Network Preferences |
| 1382 |
Slow performance, hanging, long delays on a Macintosh with a G3 processor_ Make sure Macinstosh G3 has enough available memory |
| 1383 |
Slow performance, hanging, long delays on a Macintosh with a G3 processor_ Specify DNS IP address in Macintosh G3 Network Preferences |
| 1384 |
ERROR: "Application Error TB70RTM caused a general protection fault in module TB70BAS.DLL"_ Upgrade toolbook courseware |
| 1385 |
ERROR: "Toolbook internal error..."_ Upgrade toolbook courseware |
| 1386 |
ERROR: "The last save was interrupted. This book may be corrupted"_ Upgrade toolbook courseware |
| 1387 |
ERROR: "The most recent save was interrupted. This book may be corrupt"_ Upgrade toolbook courseware |
| 1388 |
Virtual memory errors on CHPWLN server_ Set PLATO services to automatically start and restart on failure |
| 1389 |
Virtual memory errors on CHPWLN server _ Create a scheduled task to restart CHPWLN server automatically |
| 1390 |
Virtual memory errors on CHPWLN server_ Troubleshoot CHPWLN server memory problems |
| 1391 |
ERROR: "HTTP - Error 500 - Internal Server Error"; "Page cannot be displayed"_ Refresh browser screen |
| 1392 |
ERROR: "HTTP - Error 500 - Internal Server Error"; "Page cannot be displayed"_ Refresh browser screen |
| 1393 |
ERROR: "HTTP - Error 500 - Internal Server Error"; "Page cannot be displayed"_ Troubleshoot "500" errors on CHPWLN system |
| 1394 |
ERROR: "Internet Explorer encountered problem; needs to close" when running lesson_ Uninstall and reinstall Flash Player |
| 1395 |
ERROR: "Internet Explorer encountered problem; needs to close" when running lesson_ Fix Shockwave issues |
| 1396 |
ERROR: "Internet Explorer encountered problem; needs to close" when running lesson_ Uninstall and reinstall Flash Player |
| 1397 |
ERROR: "Internet Explorer encountered problem; needs to close" when running lesson_ Fix Shockwave issues |
| 1398 |
General Error 899: "create process files" when printing PDF reports_ Download and install the latest English version of Adobe Reader |
| 1399 |
General Error 899: "create process files" when printing PDF reports_ Download and install the latest English version of Adobe Reader |
| 1402 |
ERROR: "Already Logged In" after entering CORRECT password at "It appears as though you are already logged in"_ Leave password blank; enter new password when prompted |
| 1403 |
ERROR: "Already Logged In" after entering CORRECT password at "It appears as though you are already logged in"_ Leave password blank; enter new password when prompted |
| 1404 |
ERROR: "Ordinal 6438 Could Not Be Located In the Dynamic Link Library: MFC42.DLL"_ Replace the file MFC42.DLL |
| 1405 |
ERROR: "A required dll file, MFC42.DLL, was not found"_ Replace the file MFC42.DLL |
| 1406 |
Fastrack Reading or Algebra: Internet Explorer was unable to link to the Web page you requested_ Temporary Solution: Bypass the proxy server in Internet Explorer |
| 1407 |
Fastrack Reading or Algebra: Internet Explorer was unable to link to the Web page you requested_ Permanent Solution: Upgrade to Algebra 1.4 |
| 1408 |
Advanced Reading Strategies: Practice lessons don't give mastery_ Set mastery manually on Advanced Reading Strategies practice activities or count completion as mastery |
| 1409 |
Advanced Reading Strategies: Practice lessons don't give mastery_ Set mastery manually on Advanced Reading Strategies practice activities or count completion as mastery |
| 1410 |
Advanced Reading Strategies: Practice lessons don't give mastery_ Set mastery manually on Advanced Reading Strategies practice activities or count completion as mastery |
| 1411 |
Advanced Reading Strategies: Practice lessons don't give mastery_ Set mastery manually on Advanced Reading Strategies practice activities or count completion as mastery |
| 1413 |
ERROR: "Waiting for Exception Resource"_ Run LOCKCLR - the Lock Clear Utility to clear lock files |
| 1414 |
ERROR: "Error accessing .DAT files. Try again"; no users can sign on_ Run "Update Workstations" or Warehouse Rebuilder (WHBLDR) |
| 1415 |
ERROR: "Error accessing .DAT files. Try again"; affects admins only; learners sign on normally_ Replace WCMIADMN.EXE from backup or Pathways CD |
| 1418 |
ERROR: "Waiting for Exception Resource"_ Update your LAN adapter drivers |
| 1419 |
ERROR: "Waiting for Exception Resource"_ Install the latest drivers for your video and sound cards |
| 1420 |
ERROR: "The application iPLATO unexpectedly quit." when running courseware on Mac OS X_ Install at least 256 MB of memory on Mac workstation, monitor usage with Top utility |
| 1421 |
ERROR: "The application iPLATO unexpectedly quit." when running courseware on Mac OS X_ Install at least 256 MB of memory on Mac workstation, monitor usage with Top utility |
| 1423 |
Attendance report shows same time for true logout and next login_ True = user logged out via logout button or logged in again; False = user was timed out |
| 1424 |
How to identify CHPWLN build version_ Identify your CHPWLN system's version using the Build number |
| 1425 |
ERROR: "Could not open user memo table"_ Delete user's UMEMO files, then run WCMIUDBR on user's hex ID with Repopulate option |
| 1426 |
ERROR: "Could not open user memo table for user"_ Correct problems accessing files in user's PRIVDB |
| 1427 |
Fastrack report shows higher Fastrack current grade and grade gain than student's progress in Fastrack curriculum_ Avoid additional assignments that overlap with Fastrack curriculum contents |
| 1428 |
What are system requirements for HEC Reading Horizons version 4.1?_ See HEC Web site for Reading Horizons system requirements |
| 1429 |
What are system requirements for HEC Reading Horizons version 3.1?_ See HEC Web site for Reading Horizons system requirements |
| 1431 |
ERROR: "Could not initialize installation (CRC). The system cannot find the file specified"_ Verify the network is running at 100 mbps |
| 1433 |
ERROR: "The PLATO name you entered is being used or edited"_ Force user out of Pathways |
| 1435 |
ERROR: "Error type -2; please restart browser and computer" or "application unexpectedly quit" on Mac_ Make sure the browser you are using meets system requirements |
| 1436 |
ERROR: "Error type -2; please restart browser and computer" or "application unexpectedly quit" on Mac_ Clear cache on a Mac OS |
| 1437 |
ERROR: "Error type -2; please restart browser and computer" or "application unexpectedly quit" on Mac_ Turn off Mac energy saver, screen saver, sleep features |
| 1439 |
ERROR: "Error type -2; please restart browser and computer" or "application unexpectedly quit" on Mac_ Troubleshoot Safari browser problems on Mac |
| 1440 |
ERROR: "Error type -2; please restart browser and computer" or "application unexpectedly quit" on Mac_ Install or reinstall plug-ins for PWLN while logged in with workstation admin rights on Windows |
| 1441 |
ERROR: "Error type -2; please restart browser and computer" or "application unexpectedly quit" on Mac_ Make sure the browser you are using meets system requirements |
| 1442 |
ERROR: "Error type -2; please restart browser and computer" or "application unexpectedly quit" on Mac_ Clear cache on a Mac OS |
| 1443 |
ERROR: "Error type -2; please restart browser and computer" or "application unexpectedly quit" on Mac_ Turn off Mac energy saver, screen saver, sleep features |
| 1444 |
How to end a user's session (force a user off)_ Force user out of Pathways |
| 1446 |
ERROR: "Error type -2; please restart browser and computer" or "application unexpectedly quit" on Mac_ Troubleshoot Safari browser problems on Mac |
| 1447 |
How and when to use the SEEWSID.BAT utility to identify the workstation ID_ Use SEEWSID.EXE to locate a failing workstation ID |
| 1448 |
Audio Preference off setting does not turn off audio globally in Math Fundamentals or Writing Series_ Have student turn audio off in individual Math Fundamentals and Writing Series lessons |
| 1449 |
Audio Preference off setting does not turn off audio globally in Math Fundamentals or Writing Series_ Have student turn audio off in individual Math Fundamentals and Writing Series lessons |
| 1450 |
In Graphic Progress Summary Report, are exempted modules counted as mastered?_ Graphic Progress Summary and Activity Mastery Summary reports count exempt modules as mastered |
| 1451 |
In Graphic Progress Summary Report, are exempted modules counted as mastered?_ Graphic Progress Summary and Activity Mastery Summary reports count exempt modules as mastered |
| 1452 |
In Graphic Progress Summary Report, are exempted modules counted as mastered?_ Graphic Progress Summary and Activity Mastery Summary reports count exempt modules as mastered |
| 1453 |
Why does Review Learner Performance list activities not assigned to the learner?_ Look at Review Learner Progress to see which activities are assigned to student |
| 1455 |
Why does Review Learner Performance list activities not assigned to the learner?_ Look at Review Learner Progress to see which activities are assigned to student |
| 1456 |
Beginning Reading audio too fast_ Decrease the sound playback acceleration in Windows |
| 1457 |
Beginning Reading audio too fast_ Decrease the sound playback acceleration in Windows |
| 1458 |
ERROR: "WCD3DRIV Illegal operation MFC42.DLL"_ Resolving most video display issues |
| 1459 |
ERROR: "WCD3DRIV caused an invalid page fault in module WCD3DRIV.EXE..."_ Resolving most video display issues |
| 1460 |
ERROR: "WCD3DRIV - This program has performed an illegal operation and will be shut down. Details: Caused invalid page fault in module WCD3DRIV.EXE"_ Resolving most video display issues |
| 1461 |
How to report on activities no longer assigned to a student?_ Create temporary or "dummy" assignment to a group member to make it available for reports |
| 1462 |
How to report on activities no longer assigned to a student?_ Create temporary or "dummy" assignment to a group member to make it available for reports |
| 1464 |
Beginning Reading audio too fast_ Decrease the sound playback acceleration in Windows |
| 1465 |
Do PLATO products work on AlphaSmart keyboards?_ AlphaSmart keyboards not supported with PLATO Learning products |
| 1466 |
Do PLATO products work on AlphaSmart keyboards?_ AlphaSmart keyboards not supported with PLATO Learning products |
| 1467 |
Do PLATO products work on AlphaSmart keyboards?_ AlphaSmart keyboards not supported with PLATO Learning products |
| 1469 |
Do PLATO products work on AlphaSmart keyboards?_ AlphaSmart keyboards not supported with PLATO Learning products |
| 1470 |
Do PLATO products work on AlphaSmart keyboards?_ AlphaSmart keyboards not supported with PLATO Learning products |
| 1472 |
Do PLATO products work on AlphaSmart keyboards?_ AlphaSmart keyboards not supported with PLATO Learning products |
| 1475 |
CHPWLN site accessible from outside local network, but not from inside_ Configure internal DNS on Web server's HOSTS file |
| 1476 |
What are the First Accessed and Last Accessed times on the Overall Usage report?_ First Accessed is first signon, Last Accessed is last signon |
| 1477 |
What are the First Accessed and Last Accessed times on the Overall Usage report?_ First Accessed is first signon, Last Accessed is last signon |
| 1478 |
Does batch enrollment overwrite existing user with same login name?_ Batch enrollment will skip existing users and list them on the screen |
| 1479 |
ERROR: "Error 501 - RunProgramForLearnerAndWait Q:\PWAY\PCD3SYS\WCD3DRIV.EXE, one of the library files needed to run..."_ Resolving most video display issues |
| 1480 |
ERROR: "WCD3DRIV Illegal operation MFC42.DLL"_ Replace PCD3 system files for Pathways |
| 1481 |
ERROR: "WCD3DRIV caused an invalid page fault in module WCD3DRIV.EXE..."_ Replace PCD3 system files for Pathways |
| 1482 |
ERROR: "WCD3DRIV - This program has performed an illegal operation and will be shut down. Details: Caused invalid page fault in module WCD3DRIV.EXE"_ Replace PCD3 system files for Pathways |
| 1483 |
ERROR: "Error 501 - RunProgramForLearnerAndWait Q:\PWAY\PCD3SYS\WCD3DRIV.EXE, one of the library files needed to run..."_ Replace PCD3 system files for Pathways |
| 1484 |
ERROR: "UMEMO table has incorrect number of records" when opening user properties or consolidating _ Run WCMIUDBR; copy any unrepairable table from NEWUSER to student's folder and rerun WCMIUDBR |
| 1488 |
ERROR: "You are already signed on at workstation: # - Log out at that workstation"_ Reset or delete user's password or delete and recreate user |
| 1489 |
ERROR "User already signed on at workstation x. You can continue, but you will not be able to run courseware" when signing on as instructor_ Delete CURRUSE.PDT from \PLATOLOC\USERSDIR; delete all USERON.PDT files |
| 1490 |
How to combine PLATO Classroom Edition licenses or install more than 10 licenses_ Use License Utility to add licenses to existing system |
| 1491 |
Is PLATO Classroom Edition (Educational Titles) supported on Windows 2000 Professional or Windows XP?_ Versions ending in -02 supported on 2000/XP; -01 versions not |
| 1492 |
ERROR: "No activity selected" when trying to run activities_ Select activity title, not progress symbol |
| 1494 |
Graphing With Restrictions on the Variable (Algebra 2, Part 2): Tutorial - How to type the union symbol?_ Union symbol not required to answer any question; check work |
| 1495 |
Graphing With Restrictions on the Variable (Algebra 2, Part 2): Tutorial - How to type the union symbol?_ Union symbol not required to answer any question; check work |
| 1496 |
Graphing With Restrictions on the Variable (Algebra 2, Part 2): Tutorial - How to type the union symbol?_ Union symbol not required to answer any question; check work |
| 1498 |
Graphing With Restrictions on the Variable (Algebra 2, Part 2): Tutorial - How to type the union symbol?_ Union symbol not required to answer any question; check work |
| 1499 |
Why are there dashes instead of text in Asking and Answering Questions About Information: Mastery Test (FRS)_ Dashes in passages are intentional; whole passage not needed to answer questions |
| 1500 |
Why are there dashes instead of text in Asking and Answering Questions About Information: Mastery Test (FRS)_ Dashes in passages are intentional; whole passage not needed to answer questions |
| 1501 |
Why are there dashes instead of text in Asking and Answering Questions About Information: Mastery Test (FRS)_ Dashes in passages are intentional; whole passage not needed to answer questions |
| 1502 |
Why are there dashes instead of text in Asking and Answering Questions About Information: Mastery Test (FRS)_ Dashes in passages are intentional; whole passage not needed to answer questions |
| 1503 |
How to report results of Skills Inventory for Math Expeditions or Beginning Reading?_ Skills Inventories give exemptions, not scores; run Pathways Act Comp report to see exemptions |
| 1504 |
How to report results of Skills Inventory for Math Expeditions or Beginning Reading?_ Skills Inventories give exemptions, not scores; run PWLN Act Comp report to see exemptions |
| 1505 |
How to report results of Skills Inventory for Math Expeditions or Beginning Reading?_ Skills Inventories give exemptions, not scores; run PWLN Act Comp report to see exemptions |
| 1506 |
How many hours of instruction are in any given content title (curriculum), course or other learning path?_ Estimate one hour per module, less if students often pretest out, but actual times vary |
| 1507 |
How many hours of instruction are in any given content title (curriculum), course or other learning path?_ Estimate one hour per module, less if students often pretest out, but actual times vary |
| 1508 |
How many hours of instruction are in any given content title (curriculum), course or other learning path?_ Estimate one hour per module, less if students often pretest out, but actual times vary |
| 1509 |
How many hours of instruction are in any given content title (curriculum), course or other learning path?_ Estimate one hour per module, less if students often pretest out, but actual times vary |
| 1510 |
Progress report for Fundamental Reading Strategies (FRS) doesn't report mastery_ Run reports that show completion, not mastery |
| 1511 |
How to report results of Skills Inventory for Math Expeditions or Beginning Reading?_ Skills Inventories give exemptions, not scores; run PLE Progress report to see exemptions |
| 1512 |
How to clear out PWLN account of student records and custom learning paths_ Remove all students, classes, custom learning paths, most groups from PWLN account |
| 1513 |
How to clear out PWLN account of student records and custom learning paths_ Remove all students, classes, custom learning paths, most groups from PWLN account |
| 1514 |
Progress report for Intermediate Reading Strategies (IRS) doesn't report mastery_ Run reports that show completion, not mastery |
| 1515 |
Progress report for Vocabulary and Reading Comprehension (VRC) doesn't report mastery_ Run reports that show completion, not mastery |
| 1516 |
Progress report for Fundamental Reading Strategies (FRS) doesn't report mastery_ Run reports that show completion, not mastery |
| 1517 |
Progress report for Intermediate Reading Strategies (IRS) doesn't report mastery_ Run reports that show completion, not mastery |
| 1518 |
Progress report for Vocabulary and Reading Comprehension (VRC) doesn't report mastery_ Run reports that show completion, not mastery |
| 1519 |
How to tell which files are loading in Algebra and other Flash-based lessons_ Monitor open files using Help > About PLATO |
| 1520 |
How to tell which files are loading in Algebra and other Flash-based lessons_ Monitor open files using Help > About PLATO |
| 1521 |
How to tell which files are loading in Algebra and other Flash-based lessons_ Monitor open files using Help > About PLATO |
| 1522 |
How to tell which files are loading in Algebra and other Flash-based lessons_ Monitor open files using Help > About PLATO |
| 1523 |
Which PLATO content titles (curricula) have mastery tests?_ List of PLATO content titles (curricula) that include mastery tests |
| 1524 |
Which PLATO content titles (curricula) have mastery tests?_ List of PLATO content titles (curricula) that include mastery tests |
| 1525 |
Which PLATO content titles (curricula) have mastery tests?_ List of PLATO content titles (curricula) that include mastery tests |
| 1526 |
Which PLATO content titles (curricula) have mastery tests?_ List of PLATO content titles (curricula) that include mastery tests |
| 1529 |
Which database tables can be safely copied from the PLATO Pathways installation CD_ Static databases that can be restored from the Pathways install CD |
| 1530 |
ERROR: "MATHEXP.EXE is not a director file"_ Replace the MATHEXP.EXE file |
| 1531 |
Where to get a published alignment that was previously provided at no charge_ Contact PLATO Support to see if alignment is available for reinstallation on Pathways |
| 1532 |
What range of IP addresses needs to be open for access to PLE?_ Enable ple.platoweb.com and associated IP range, and *.adobe.com, in firewall or router |
| 1538 |
Broken Web link in published learning path (alignment); gives "page could not be found" or similar error _ Report missing Web link to PLATO Support; pub alternate link in published learning path copy (Pathways) |
| 1539 |
Broken Web link in published learning path (alignment); gives "page could not be found" or similar error _ Report missing Web link to PLATO Support; pub alternate link in published learning path copy (PWLN) |
| 1540 |
Broken Web link in published learning path (alignment); gives "page could not be found" or similar error _ Report missing Web link to PLATO Support; pub alternate link in published learning path copy (PWLN) |
| 1541 |
Dictionary lookup feature not available in Reading lessons_ Feature changes between Toolbook and Flash versions of Reading titles |
| 1542 |
How to purge Pathways student performance records/cleanup/closeout at end of year_ Purge Pathways performance records for all students/clean up at end of year WITHOUT removing students |
| 1544 |
How to set up Fortres Clean Slate on XP/2000 workstations_ Configure Fortres so that users have sufficient workstation permissions; contact Fortres for more assistance |
| 1545 |
What causes PWAY folders to nest inside each other?_ Make sure your workstations are mapped correctly to the network and that there is not another folder nested inside \PWAY |
| 1550 |
Virtual memory errors on Windows 2000/XP when running lessons_ Troubleshoot graphics issues for Pathways |
| 1551 |
Custom learning path lessons grayed out/blacked out; link unavailable in PWLN/CHPWLN_ Disable sequencing in custom learning path |
| 1552 |
Custom learning path lessons grayed out/blacked out; link unavailable in PWLN/CHPWLN_ Disable sequencing in custom learning path |
| 1554 |
Custom learning path lessons grayed out/blacked out; link unavailable in PWLN/CHPWLN_ Check for prerequisites; recreate learning path if found |
| 1555 |
Cannot remove custom learning path if part of another custom LP_ Remove child learning path from parent LP, then delete it |
| 1556 |
Cannot remove custom learning path if part of another custom LP_ Remove child learning path from parent LP, then delete it |
| 1557 |
ERROR: "Missing files" in Fundamental Reading Strategies_ Reinstall FRS version 4.0, then upgrade to FRS version 4.2 |
| 1559 |
How many learners can be batch-enrolled at once?_ Batch-enroll no more than 300 users at a time into PWLN |
| 1560 |
How many learners can be batch-enrolled at once?_ Batch-enroll no more than 500 users at a time into CHPWLN |
| 1561 |
How to batch-enroll users in Pathways_ Batch-enroll users in PLATO Pathways |
| 1562 |
Where are the teacher materials for PLATO Courses?_ PLATO Courses Teacher Materials for PLE (including offline tests) are available without password from Support link on PLE teacher or administrator page |
| 1563 |
ERROR: "Your name or password is incorrect" when you try to sign on to Pathways with correct password_ Replace NEWUSER folder and repair existing signons |
| 1566 |
How to schedule the Database Repair Utility to run automatically_ Run DBRU (Database Repair Utility) automatically |
| 1567 |
You are having trouble installing Adobe (formerly Macromedia) Flash on a Windows workstation_ Change the security settings in Internet Explorer to the default settings |
| 1568 |
You are having trouble installing Adobe (formerly Macromedia) Flash on a Windows workstation_ Uninstall and reinstall Flash Player |
| 1569 |
You are having trouble installing Adobe (formerly Macromedia) Flash on a Windows workstation_ Grant user permission to install Flash |
| 1570 |
You are having trouble installing Adobe (formerly Macromedia) Flash on a Windows workstation_ Repair the Web Browser for Windows |
| 1571 |
You are having trouble installing Adobe (formerly Macromedia) Flash on a Windows workstation_ Change the security settings in Internet Explorer to the default settings |
| 1572 |
You are having trouble installing Adobe (formerly Macromedia) Flash on a Windows workstation_ Uninstall and reinstall Flash Player |
| 1573 |
You are having trouble installing Adobe (formerly Macromedia) Flash on a Windows workstation_ Grant user permission to install Flash |
| 1574 |
You are having trouble installing Adobe (formerly Macromedia) Flash on a Windows workstation_ Repair the Web Browser for Windows |
| 1579 |
ERROR: "Key violation" when creating user, activity, class, etc._ Repair SYSID.PWY with WCMIKVU (Key Violation Utility), reinstall user license, upgrade to latest Pathways version |
| 1582 |
Long delay before signon page launches_ Replace WCMISTRT.EXE with version 4.2.1.0, update WCMISYS.INI |
| 1583 |
Does PLATO Learning software meet Section 508 compliance for disabilities?_ Section 508 accessibility compliance is incomplete at this time |
| 1584 |
Does PLATO Learning software meet Section 508 compliance for disabilities?_ Section 508 accessibility compliance is incomplete at this time |
| 1585 |
Does PLATO Learning software meet Section 508 compliance for disabilities?_ Section 508 accessibility compliance is incomplete at this time |
| 1586 |
Does PLATO Learning software meet Section 508 compliance for disabilities?_ Section 508 accessibility compliance is incomplete at this time |
| 1587 |
Are PLATO Learning products compliant with JAWS or other screen reader products?_ Section 508 accessibility compliance is incomplete at this time |
| 1588 |
Are PLATO Learning products compliant with JAWS or other screen reader products?_ Section 508 accessibility compliance is incomplete at this time |
| 1589 |
Are PLATO Learning products compliant with JAWS or other screen reader products?_ Section 508 accessibility compliance is incomplete at this time |
| 1590 |
Are PLATO Learning products compliant with JAWS or other screen reader products?_ Section 508 accessibility compliance is incomplete at this time |
| 1591 |
Class reports in PWLN only show activities in class assignments, not individual or group assignments_ Choose "View all assignments" to add all individual assignments or temporarily add to class assignment |
| 1592 |
Class reports in PWLN only show activities in class assignments, not individual or group assignments_ Choose "View all assignments" to add all individual assignments or temporarily add to class assignment |
| 1593 |
How to calculate total time on system by group over date range_ Calculate total time for group over date range |
| 1594 |
How to calculate total time on system by group over date range_ Calculate total time for group over date range |
| 1595 |
ERROR: "Please see your instructor for access to the Internet materials for this activity" - PLATO Course Models_ Give access to optional Internet activities on Pathways |
| 1596 |
ERROR: "Please see your instructor for access to the Internet materials for this activity" - PLATO Course Models_ Give access to optional Internet activities on CHPWLN |
| 1597 |
Can Multimedia Science Simulations be installed outside Pathways?_ Install the AMSS or IMSS application separately from Pathways |
| 1598 |
Where are answer keys for WorldView Social Studies version 4.0?_ Get answer keys for some WorldView version 4.0 lessons from the PLATO Support Center |
| 1599 |
Where are answer keys for WorldView Social Studies version 4.0?_ Get answer keys for some WorldView version 4.0 lessons from the PLATO Support Center |
| 1600 |
Where are answer keys for WorldView Social Studies version 4.0?_ Get answer keys for some WorldView version 4.0 lessons from the PLATO Support Center |
| 1601 |
Where are answer keys for WorldView Social Studies version 4.0?_ Get answer keys for some WorldView version 4.0 lessons from the PLATO Support Center |
| 1602 |
Test is scheduled twice for one group of students_ Move results manually between schedules if necessary or other options |
| 1603 |
ERROR: "No Data" displays when viewing classroom-level reports from admin test schedules_ Check for results 24 hours later; have administrator check other classes |
| 1604 |
How to use a teacher-created test as an administrative test_ Copy classroom test into an administrative series, publish in Create-a-Test, then schedule test |
| 1605 |
How to add graphics to test items_ Upload graphic image into eduTest test item |
| 1606 |
How to change the order of benchmark tests_ Benchmark tests always given in order; to-reorder, assign one test each in separate schedules |
| 1607 |
View/Manage Test Series Schedule - Class Details lists offline students as online_ View/Manage Test Series - "online" refers to Testing Method, not student status |
| 1608 |
Where to find standards used another user in an Admin test or Teacher Create-a-Test_ Find standards in Create-a-Test or Test Administration - Series Design |
| 1609 |
Very slow performance running PLATO products_ Change the network protocol binding order |
| 1610 |
Very slow performance running PLATO products_ Change the network protocol binding order |
| 1611 |
Very slow performance running PLATO products_ Change the network protocol binding order |
| 1612 |
How to install, uninstall, or reinstall PLATO courseware on Pathways_ Procedure to install, uninstall, or reinstall courseware on Pathways |
| 1614 |
How to troubleshoot firewall problems_ Configure Windows firewall to restrict dynamic port allocation |
| 1615 |
How to troubleshoot firewall problems_ Configure Windows firewall to restrict dynamic port allocation |
| 1616 |
ERROR: "Problem playing sound in icon, Error reading segment file, Xtra failed" in Biology and Chemistry_ Disable Check Point firewall SmartDefense protection against malformed PNG images |
| 1618 |
ERROR: "Problem playing sound in icon, Error reading segment file, Xtra failed" in Biology and Chemistry_ Disable Check Point firewall SmartDefense protection against malformed PNG images |
| 1619 |
ERROR: "Problem playing sound in icon, Error reading segment file, Xtra failed" in Biology and Chemistry_ Disable Check Point firewall SmartDefense protection against malformed PNG images |
| 1620 |
Missing graphics in Study section in Expressions in 1 Variable: Tutorial (Alg1.1)_ Replace ma2bl2.swf, ma2bl3.swf files on Pathways server |
| 1621 |
Missing graphics in Study section in Expressions in 1 Variable: Tutorial (Alg1.1)_ Replace ma2bl2.swf, ma2bl3.swf files on CHPWLN server |
| 1622 |
ERROR: "No valid modules specified" running Pretest in copy of PLATO Course or Foundational Mathematics_ Use original PLATO Course or Foundational Mathematics units, not copies |
| 1623 |
Pretest in copy of PLATO Course does not give exemptions_ Use original PLATO Course or Foundational Mathematics units, not copies |
| 1624 |
ERROR: "No valid modules specified" running Pretest in copy of PLATO Course or Foundational Mathematics_ Use original PLATO Course or Foundational Mathematics units, not copies |
| 1625 |
Pretest in copy of PLATO Course does not give exemptions_ Use original PLATO Course or Foundational Mathematics units, not copies |
| 1627 |
ERROR: "1001: INSERT to SessionList Failed" when user tries to sign on_ Assign another role to the user |
| 1628 |
ERROR: "1001: INSERT to SessionList Failed" when user tries to sign on_ Assign another role to the user |
| 1629 |
Database backup job not running on SQL server_ Restart MSSQLSERVER and SQLSERVERAGENT services; configure to restart automatically |
| 1630 |
ERROR: "HTTP 403" or "Page cannot be displayed"; cannot open login page_ Correct local workstation HOSTS file |
| 1631 |
ERROR: "HTTP 403" or "Page cannot be displayed"; cannot open login page_ Correct the Web server's IIS default Web page entry |
| 1632 |
ERROR: "Failed to load package file wpmx_pkg/pkg2121.js" running Foundational Math_ Get updated WEBPLATOMX.ASP from PLATO Support |
| 1633 |
Group or class coordinator cannot see a group; cannot see users to add to a class_ Give group coordinator coordinator access to a student's group in order to view/edit student |
| 1634 |
Group or class coordinator cannot see a group; cannot see users to add to a class_ Give group coordinator coordinator access to a student's group in order to view/edit student |
| 1635 |
How can I prevent learners from running assignments during other class periods or after school?_ Add non-completable activity before assignment and turn on sequencing |
| 1636 |
How can I prevent learners from running assignments during other class periods or after school?_ Add non-completable activity before assignment and turn on sequencing |
| 1637 |
How to restrict teachers to previewing courseware and reviewing progress_ Create custom role and limit rights to previewing courseware and reviewing performance |
| 1638 |
How to restrict teachers to previewing courseware and reviewing progress_ Create custom role and limit rights to previewing courseware and reviewing performance |
| 1639 |
How to run Algebra Investigation section without having to complete the rest of the tutorial_ Create limited non-learner role to enable admin mode in lessons |
| 1640 |
How to run Algebra Investigation section without having to complete the rest of the tutorial_ Create limited non-learner role to enable admin mode in lessons |
| 1641 |
How course, module and lesson options affect Overall Usage Report_ Use lesson option; module/course options include mastery of module/course copies |
| 1642 |
How course, module and lesson options affect Overall Usage Report_ Use lesson option; module/course options include mastery of module/course copies |
| 1643 |
How to use an offline activity that prompts to "report your progress"_ Offline activity requires student to self-report completion |
| 1644 |
How to use an offline activity that prompts to "report your progress"_ Offline activity requires student to self-report completion |
| 1645 |
How to use an Offline Activity that is paired with a "Record Completion" activity in PLATO Courses on PWLN_ "Offline Activity" paired with "Record Completion" requires student to self-report completion in PWLN |
| 1646 |
How to use an Offline Activity that is paired with a "Record Completion" activity in PLATO Courses on PWLN_ "Offline Activity" paired with "Record Completion" requires student to self-report completion in PWLN |
| 1648 |
How to share custom learning paths among a selected set of instructors_ Temporarily make learning path public just to make copy in each user's My Custom Resources |
| 1649 |
How to share custom learning paths among a selected set of instructors_ Temporarily make learning path public just to make copy in each user's My Custom Resources |
| 1650 |
Imported custom learning path doesn't collect performance data (time on task, status, etc.)_ Upgrade to CHPWLN 5.0 and repair affected learning paths |
| 1651 |
Director Player error or Shockwave error on Mac workstation_ Uninstall Shockwave, then install Shockwave 10 plug-in with full installer for Mac |
| 1652 |
Director Player error or Shockwave error on Mac workstation_ Uninstall Shockwave, then install Shockwave 10 plug-in with full installer for Mac |
| 1653 |
ERROR: "System responding slowly", "Attempting to reload", "System not responding" when launching lessons_ Minimum Internet connection speed ranges from 40 Kbps to 128 Kbps (e.g. AS Algebra); refer to System Requirements |
| 1654 |
ERROR: "System responding slowly", "Attempting to reload", "System not responding" when launching lessons_ Delete history, cookies, and cache in your Web browser on Windows workstations |
| 1655 |
ERROR: "System responding slowly", "Attempting to reload", "System not responding" when launching lessons_ Clear cache on a Mac OS |
| 1656 |
ERROR: "System responding slowly", "Attempting to reload", "System not responding" when launching lessons_ Minimum Internet connection speed ranges from 40 Kbps to 128 Kbps (e.g. AS Algebra); refer to System Requirements |
| 1657 |
ERROR: "System responding slowly", "Attempting to reload", "System not responding" when launching lessons_ Delete history, cookies, and cache in your Web browser on Windows workstations |
| 1658 |
ERROR: "System responding slowly", "Attempting to reload", "System not responding" when launching lessons_ Clear cache on a Mac OS |
| 1659 |
ERROR: "Could not start import" trying to import custom learning path_ Clear out existing SQL jobs at SQL server |
| 1661 |
Can't move user to another group; "104: Unable to save ToDoUser. This PLATO name may already exist."_ If identical user names refer to same person, delete less up-to-date user; if two people, change one PLATO name to remove duplication |
| 1662 |
Can't move user to another group; "104: Unable to save ToDoUser. This PLATO name may already exist."_ If identical user names refer to same person, delete less up-to-date user; if two people, change one PLATO name to remove duplication |
| 1663 |
Terminal Services in Application Server mode does not allow web server to restart_ Remove Application Server mode from Terminal Services |
| 1664 |
ERROR: "Unable to retrieve PWLN session" when trying to upgrade or install courseware_ Edit the Web server's registry entries with the correct URL for the Web server |
| 1665 |
Fastrack Summary shows a short or zero time on task even though assessment was completed_ Fastrack report time on task is on curriculum only, not assessment; use other Pathways report to get time on assessment |
| 1666 |
Fastrack Summary shows a short or zero time on task even though assessment was completed_ Fastrack report time on task is on curriculum only, not assessment; use other PWLN report to get time on assessment |
| 1667 |
Fastrack Summary shows a short or zero time on task even though assessment was completed_ Fastrack report time on task is on curriculum only, not assessment; use other PWLN report to get time on assessment |
| 1676 |
Can a student master a module mastery test in just a minute or two?_ Mastery tests vary in length by student and content title, but can sometimes be mastered in a short time |
| 1677 |
Can a student master a module mastery test in just a minute or two?_ Mastery tests vary in length by student and content title, but can sometimes be mastered in a short time |
| 1678 |
Can a student master a module mastery test in just a minute or two?_ Mastery tests vary in length by student and content title, but can sometimes be mastered in a short time |
| 1680 |
Can a student master a module mastery test in just a minute or two?_ Mastery tests vary in length by student and content title, but can sometimes be mastered in a short time |
| 1681 |
ERROR: "No data" when trying to find a student-directed assessment_ Find student-directed assessments: Test Administration > District Tests > Subject and grade |
| 1682 |
Not enough test items when building an administrative test_ Search Itemsets, write your own items using Item Builder, or copy and edit existing items |
| 1686 |
How to install concurrent user license_ Procedure to install Pathways user licenses |
| 1688 |
How to batch-enroll users in PLATO Web Learning Network_ Batch-enroll users in PLATO Web Learning Network |
| 1690 |
Test item numbering changes when removing items from administrative tests_ Remove eduTest test items from bottom to top to avoid effect of sequence number change |
| 1691 |
A teacher cannot locate a PLATO-created test_ Select Teacher Scheduling in Manage Test Series Availability |
| 1692 |
How to transfer Focus data from one server to another_ Copy MySql folder to new server |
| 1693 |
Students getting kicked out of Focus and back to desktop_ Upgrade Focus to version 1.5 |
| 1694 |
Students getting kicked out of Focus and back to desktop_ Have students avoid using Esc (Escape) key while running Focus |
| 1695 |
How to restart the PLATO Content Caching Server_ Use "shutdown -r now" to restart or "shutdown -h now" to halt PLATO Content Cache Server |
| 1696 |
How to restart the PLATO Content Caching Server_ Use "shutdown -r now" to restart or "shutdown -h now" to halt PLATO Content Cache Server |
| 1698 |
How to shut down the PLATO Content Caching Server_ Use "shutdown -r now" to restart or "shutdown -h now" to halt PLATO Content Cache Server- |
| 1699 |
How to shut down the PLATO Content Caching Server_ Use "shutdown -r now" to restart or "shutdown -h now" to halt PLATO Content Cache Server |
| 1700 |
How to use a terminal connection to troubleshoot PLATO Content Cache Server issues_ Connect a Windows-based workstation to PLATO Content Caching Server via serial connection- |
| 1701 |
How to use a terminal connection to troubleshoot PLATO Content Cache Server issues_ Connect a Windows-based workstation to PLATO Content Caching Server via serial connection |
| 1705 |
ERROR: "Unable to unzip the import file; error in multidisk" when importing user records_ Copy transfer file to removable device and retry import |
| 1706 |
ERROR: "Unable to initialize Pathways database"_ Check rights and permissions for Pathways |
| 1707 |
How to batch-enroll users in PLATO Web Learning Network_ Batch-enroll users in PLATO Web Learning Network |
| 1708 |
ERROR: "Error 414 - Unable to set attributes for Q:\PWAY\QLSYS\ TROL.SYS" running Reading 1 or 2_ Learners need read access to QLSYS and read-write access to PWAY\CW\040 and 041 |
| 1709 |
ERROR: "Error in processing; could not register user data" running State Test Import Utility_ Enable self-enroll option for affected group |
| 1710 |
ERROR: "Error in processing; could not register user data" running State Test Import Utility_ Enable self-enroll option for affected group |
| 1711 |
Administrators or teachers do not get timed out after 30 minutes of inactivity and cannot be forced off_ Run Clear Idle Users job; if none available, contact PLATO Support to get a SQL script to clear idle users |
| 1712 |
ERROR: "Due to high traffic, the server is busy" when trying to run assessment_ Re-add assessment to custom learning path |
| 1713 |
ERROR: "Due to high traffic, the server is busy" when trying to run assessment_ Re-add assessment to custom learning path |
| 1716 |
ERROR: "File not found - PLATO Mac installer" when trying to download plug-ins_ Give user admin access to Applications folder |
| 1717 |
What are the restrictions on field values in batch enrollment?_ Restrictions on field values for PWLN/CHPWLN batch enrollment |
| 1718 |
What are the restrictions on field values in batch enrollment? _ Restrictions on field values for CHPWLN batch enrollment |
| 1719 |
Class Tools - grayed-out links for Edit, Delete, Reset password_ Give group coordinator coordinator access to a student's group in order to view/edit student |
| 1720 |
Class Tools - grayed-out links for Edit, Delete, Reset password_ Give group coordinator coordinator access to a student's group in order to view/edit student |
| 1721 |
ERROR: "Error 404 not found, Document not found on server for method GET" when trying to update assignment_ Delete history, cookies, and cache in your Web browser on Windows workstations |
| 1722 |
ERROR: "Error 404 not found, Document not found on server for method GET" when trying to update assignment_ Clear cache on a Mac OS |
| 1723 |
ERROR: "Error 404 not found, Document not found on server for method GET" when trying to update assignment_ Delete history, cookies, and cache in your Web browser on Windows workstations |
| 1725 |
ERROR: "Error 404 not found, Document not found on server for method GET" when trying to update assignment_ Clear cache on a Mac OS |
| 1726 |
Slow performance on Windows 2000 networks or workstations_ Troubleshoot slow performance on Windows 2000 networks or workstations |
| 1727 |
Slow performance on Windows 2000 networks or workstations_ Troubleshoot slow performance on Windows 2000 networks or workstations |
| 1728 |
Slow performance on Windows 2000 networks or workstations_ Troubleshoot slow performance on Windows 2000 networks or workstations |
| 1729 |
Slow performance on Windows 2000 networks or workstations_ Troubleshoot slow performance on Windows 2000 networks or workstations |
| 1730 |
How to edit a benchmark test_ Edit a benchmark test using Create-a-Test |
| 1731 |
Intermediate or Adv Multimedia Science Simulations prompts for mssmenu2 file_ Set \PWAY\CW\MSS folder, subfolders and files to read-only |
| 1732 |
Lockups or display problems using Flash Player version 9 (9.0.124)_ Remove Flash Player version 9 and install version 8 |
| 1733 |
How to create an assessment that will give exemptions for Writing Process and Practice_ Create learning path consisting only of Writing Process and Practice (Grammar and Mechanics) mastery tests |
| 1734 |
How to create an assessment that will give exemptions for Writing Process and Practice_ Create learning path consisting only of Writing Process and Practice (Grammar and Mechanics) mastery tests |
| 1735 |
How to create an assessment that will give exemptions for Writing Process and Practice_ Create learning path consisting only of Writing Process and Practice (Grammar and Mechanics) mastery tests |
| 1736 |
The correct CHPWLN account number is not accepted; can't get to login page; data tier status is "Server Down"_ Enter correct URL or IP address in PWLN_SVC.INI on Web server |
| 1737 |
Unable to proceed with 5.0 upgrade; message says you are running version 4.0_ Run CHPWLN 4.01 patch before 5.0 upgrade |
| 1738 |
Cannot connect to CHPWLN server when using proxy server to access Internet_ Add CHPWLN web server name and IP address for internal NIC to ISA proxy server HOSTS file |
| 1739 |
How to report on time on task over a date range; why are totals sometimes inaccurate?_ Use Daily Usage Summary report to report on time on task for specific date range |
| 1740 |
How to report on time on task over a date range; why are totals sometimes inaccurate?_ Use Daily Usage Summary report to report on time on task for specific date range |
| 1741 |
How to report on time on task over a date range; why are totals sometimes inaccurate?_ Add one day to last date of requested date range in Activity Comprehensive, Graphic Progress Summary, Activity Mastery Summary reports |
| 1742 |
How to report on time on task over a date range; why are totals sometimes inaccurate?_ Add one day to last date of requested date range in Activity Comprehensive, Graphic Progress Summary, Activity Mastery Summary reports |
| 1743 |
ERROR: "Temporarily unable to communicate with the server" running Foundational Mathematics; cannot get past splash screen_ Create INSTALLEDRESOURCES.XML in WPMX_DICT folder |
| 1744 |
Why doesn't K-12 Assessment percentage score match percentage of modules exempted in learning path?_ K-12 Assessment percentages not always expected to match percentage of exempt modules |
| 1745 |
Why doesn't K-12 Assessment percentage score match percentage of modules exempted in learning path?_ K-12 Assessment percentages not always expected to match percentage of exempt modules |
| 1746 |
Why doesn't K-12 Assessment percentage score match percentage of modules exempted in learning path?_ K-12 Assessment percentages not always expected to match percentage of exempt modules |
| 1747 |
ERROR: "GWXI97.XLA could not be found"; can't save ISAT Score Sheet under another name_ Remove Novell Groupwise add-on for Microsoft Excel |
| 1749 |
ERROR: "GWXI97.XLA could not be found"; can't save ISAT Score Sheet under another name_ Remove Novell Groupwise add-on for Microsoft Excel |
| 1750 |
Is it possible to recover a Knowledge Challenge test report later?_ Knowledge Challenge report not available later, must be printed immediately after grading |
| 1751 |
Custom assessment gives no questions even though it contains mastery tests from eligible titles_ Learning path with custom assessment must include eligible modules, not just individual mastery tests |
| 1752 |
Custom assessment gives no questions even though it contains mastery tests from eligible titles_ Learning path with custom assessment must include eligible modules, not just individual mastery tests |
| 1753 |
Custom assessment gives no questions even though it contains mastery tests from eligible titles_ Learning path with custom assessment must include eligible modules, not just individual mastery tests |
| 1754 |
What values and lengths are allowed in PLE batch enrollment fields? _ Field value and length restrictions in PLE batch enrollment file |
| 1755 |
ERROR: "Image dimension is more than 200 x 60 so it cannot be loaded" trying to upload image to home page_ Resize image to 200 x 60 or smaller before uploading to PLE home page |
| 1757 |
Can eduTest reports be exported to Excel or other formats?_ No built-in eduTest report export function; copy and paste data into other application |
| 1758 |
PPST Non-Exemptive Practice tests don't return exemptions_ PPST Exemptive (Prescriptive) Tests give assignments and exemptions; Non-Exemptive (Practice) Tests do not |
| 1760 |
ERROR: "This test has been removed from your schedule"; learner unable to complete test_ Restore schedule and have learner retake test if necessary; answers previously submitted are lost |
| 1761 |
ERROR: "Delayed Write Failed"_ Install latest Service Pack for Windows operating system |
| 1762 |
ERROR: "Delayed Write Failed"_ Scan local hard drive for errors |
| 1763 |
ERROR: "Delayed Write Failed"_ Set Memory Usage in computer's Advanced Settings to Programs |
| 1764 |
ERROR: "Delayed Write Failed"_ Increase virtual memory on Windows XP or 2000 workstation |
| 1765 |
Various errors running courseware on Intel Mac computers_ Uninstall plug-ins, set Safari to open in Rosetta mode, re-install plug-ins |
| 1766 |
Various errors running courseware on Intel Mac computers_ Uninstall plug-ins, set Safari to open in Rosetta mode, re-install plug-ins |
| 1768 |
Various errors running courseware on Intel Mac computers_ Uninstall plug-ins, set Safari to open in Rosetta mode, re-install plug-ins |
| 1771 |
ERROR: "Unable to initialize current user"_ Check rights and permissions for Pathways |
| 1772 |
ERROR: "I/O error 103"_ Check rights and permissions for Pathways |
| 1773 |
ERROR: "Access is denied" signing on, running, or exiting Pathways_ Check rights and permissions for Pathways |
| 1774 |
ERROR: "File is locked"_ Check rights and permissions for Pathways |
| 1775 |
ERROR: "Index does not exist" trying to sign on to Pathways_ Check rights and permissions for Pathways |
| 1776 |
ERROR: "Table is read only"_ Check rights and permissions for Pathways |
| 1777 |
ERROR: "Permission denied"_ Check rights and permissions for Pathways |
| 1778 |
ERROR: "Cannot perform this operation on a closed dataset"_ Check rights and permissions for Pathways |
| 1779 |
ERROR: "Unable to write to" the specified file or directory when signing on to Pathways_ Check rights and permissions for Pathways |
| 1782 |
Can the quiz section of a Reading Explorations lesson be retaken?_ How the tutorial, practice, and quiz sections of Reading Explorations lessons work |
| 1783 |
Can the quiz section of a Reading Explorations lesson be retaken?_ How the tutorial, practice, and quiz sections of Reading Explorations lessons work |
| 1784 |
Can the quiz section of a Reading Explorations lesson be retaken?_ How the tutorial, practice, and quiz sections of Reading Explorations lessons work |
| 1785 |
Can the quiz section of a Reading Explorations lesson be retaken?_ How the tutorial, practice, and quiz sections of Reading Explorations lessons work |
| 1786 |
Slow performance on Windows 2000 networks or workstations_ Update your LAN adapter drivers |
| 1787 |
How to create a customized course assessment test in Pathways or PWLN_ Create a customized course assessment test in PWLN/CHPWLN |
| 1788 |
How to create a customized course assessment test in Pathways or PWLN_ Create a customized course assessment test in PWLN/CHPWLN |
| 1789 |
Does removing or adding modules in copy of PLATO Course change the Pretest questions?_ Removing modules from copy of PLATO Course Wrapper in Pathways and CHPWLN does not change Pretest content |
| 1790 |
Does removing or adding modules in copy of PLATO Course change the Pretest questions?_ Removing modules from copy of PLATO Course in PWLN does not change content of Pretest |
| 1791 |
Does removing or adding modules in copy of PLATO Course change the Pretest questions?_ Removing modules from copy of PLATO Course Wrapper in Pathways and CHPWLN does not change Pretest content |
| 1793 |
ERROR: "Unable to connect, error 2!" when launching lesson_ Open a range of IP addresses on firewall |
| 1794 |
ERROR: "Unable to connect, error 2!" when launching lesson_ Configure anti-spyware app to allow access to iPLATO and iPLATO22 plug-ins |
| 1795 |
ERROR: "Unable to connect, error 2!" when launching lesson_ Configure anti-spyware app to allow access to iPLATO and iPLATO22 plug-ins |
| 1796 |
Multiple pop-up windows appear while launching courseware_ Uninstall or disable Yahoo! Toolbar; tabbed browsing incompatible with PLATO courseware |
| 1797 |
Multiple pop-up windows appear while launching courseware_ Uninstall or disable Yahoo! Toolbar; tabbed browsing incompatible with PLATO courseware |
| 1799 |
ERROR: ""The system has encountered an error"; unable to remove class assignment_ Remove individual learners from assignment or set expiration date on assignment |
| 1800 |
You cannot make an assignment to a section (AS Algebra)_ At least one student must be in a section before you can give a section assignment |
| 1801 |
Courseware installation stuck at "Please insert [title] in drive" (drive letter missing)_ Enter correct CD-ROM drive letter on 301 line in WCMIWS.INI |
| 1802 |
After installing IE7, Shockwave courseware keeps prompting to install plug-in_ Uninstall and reinstall Shockwave Player plug-in |
| 1803 |
After installing IE7, Shockwave courseware keeps prompting to install plug-in_ Uninstall and reinstall Shockwave Player plug-in |
| 1804 |
Can assessment results be downloaded more than once for import to Pathways or CHPWLN?_ Yes, K-12 & PST assessment results can be downloaded as many times as needed |
| 1805 |
Can assessment results be downloaded more than once for import to Pathways or CHPWLN?_ Yes, K-12 & PST assessment results can be downloaded as many times as needed |
| 1806 |
ERROR: "Host disconnected" while running courseware on PWLN_ Run only one courseware window at a time |
| 1807 |
ERROR: "Host disconnected" while running courseware on PWLN_ Run only one courseware window at a time |
| 1808 |
ERROR: "Host disconnected" while running courseware on PWLN_ Install/Reinstall the iPCD3 (PWLNINST.EXE) plug-in |
| 1809 |
ERROR: "Host disconnected" while running courseware on PWLN_ Install/Reinstall the iPCD3 (PWLNINST.EXE) plug-in |
| 1810 |
ERROR: "Host disconnected" while running courseware on PWLN_ Troubleshoot Internet connection interruption; contact local network support (IT) |
| 1811 |
ERROR: "Host disconnected" while running courseware on PWLN_ Troubleshoot Internet connection interruption; contact local network support (IT) |
| 1812 |
ERROR: "Host disconnected" while running courseware on PWLN_ Upgrade your CHPWLN system and courseware; instructions and release notes available on PLATO Support Web site |
| 1813 |
Batch Enroll process shows only the first 25 rows of the CSV file_ PLE Batch Enroll preview shows only first 25 rows of CSV by design |
| 1816 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Check hard drive space and free up as much space as needed |
| 1817 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Check hard drive space and free up as much space as needed |
| 1818 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Check hard drive space and free up as much space as needed |
| 1819 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Check hard drive space and free up as much space as needed |
| 1820 |
When viewing/printing a PDF document, you get "Runtime" or other error message, printed copy not readable _ Download and install latest version of Adobe Reader |
| 1821 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Download and install the latest English version of Adobe Reader |
| 1822 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Download and install the latest English version of Adobe Reader |
| 1823 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Download and install the latest English version of Adobe Reader |
| 1824 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Add memory to printer |
| 1825 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Add memory to printer |
| 1826 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Add memory to printer |
| 1827 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Add memory to printer |
| 1828 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Update printer driver |
| 1829 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Update printer driver |
| 1830 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Update printer driver |
| 1831 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Update printer driver |
| 1832 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Reconnect printer, replace cable if necessary |
| 1833 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Reconnect printer, replace cable if necessary |
| 1834 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Reconnect printer, replace cable if necessary |
| 1835 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Reconnect printer, replace cable if necessary |
| 1836 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Troubleshoot Adobe Reader printing problems on Windows |
| 1837 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Troubleshoot Adobe Reader printing problems on Windows |
| 1838 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Troubleshoot Adobe Reader printing problems on Windows |
| 1839 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Troubleshoot Adobe Reader printing problems on Windows |
| 1840 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Troubleshoot Adobe Reader printing problems on a Mac |
| 1841 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Troubleshoot Adobe Reader printing problems on a Mac |
| 1842 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Troubleshoot Adobe Reader printing problems on a Mac |
| 1843 |
When you try to view or print a PDF document, you get an error message or the printer prints out gibberish_ Troubleshoot Adobe Reader printing problems on a Mac |
| 1844 |
ERROR: "No Data" when students try to start eduTest tests; missing tests or tests not available_ Add student to the test schedule in eduTest; must be owner of the test schedule |
| 1845 |
ERROR: "No Data" when students try to start eduTest tests; missing tests or tests not available_ Have student log into correct classroom |
| 1846 |
ERROR: "No Data" when students try to start eduTest tests; missing tests or tests not available_ Administrator needs to assign correct classroom in eduTest |
| 1847 |
ERROR: "No Data" when students try to start eduTest tests; missing tests or tests not available_ Select "Finish a Test" to complete a test you have previously started |
| 1848 |
ERROR: "No Data" when students try to start eduTest tests; missing tests or tests not available_ Return to test or extend stop date |
| 1849 |
ERROR: "No Data" when students try to start eduTest tests; missing tests or tests not available_ Select Test Administration > District Tests for student self-start tests |
| 1850 |
How to edit a benchmark schedule or other test schedule_ Edit a test schedule |
| 1851 |
How to get started with eduTest: FOR ADMINISTRATORS_ Help with multiple eduTest administrator tasks |
| 1852 |
How to get started with eduTest: FOR TEACHERS_ Help with multiple eduTest teacher tasks |
| 1853 |
How to get started with eduTest: FOR STUDENTS_ Help with multiple eduTest student tasks |
| 1854 |
How to run the LOCK CLEAR UTILITY (LOCKCLR) or manually delete lock files_ Run LOCKCLR - the Lock Clear Utility to clear lock files |
| 1856 |
ERROR: "Index out of date" occurs in one or more students' PERFORM.DB, EVENT.DB or ATTEND.DB tables_ Run User Database Repair Utility, WCMIUDBR.EXE |
| 1859 |
Problems running PCD3 courseware along with remote monitoring software _ Edit WPCD3.INI; change to "fullscreen=none" |
| 1860 |
Elementary courseware does not launch; PLATO Xtras fail to install_ Add DNS entry to server or HOSTS line on workstation to redirect WWW.PLATOWEB.COM to CHPWLN server |
| 1861 |
How to automate the install of Shockwave 10 Xtras for new Windows users _ Modify Windows domain login script to load Shockwave Xtras automatically |
| 1862 |
How to automate the install of Shockwave 10 Xtras for new Windows users _ Modify Windows domain login script to load Shockwave Xtras automatically |
| 1863 |
You have questions or disputes about an order or number of licenses_ Contact PLATO Support if you have a question or concern about an order you have received or that is pending |
| 1864 |
You have questions or disputes about an order or number of licenses_ Contact PLATO Support if you have a question or concern about an order you have received or that is pending |
| 1865 |
You have questions or disputes about an order or number of licenses_ Contact PLATO Support if you have a question or concern about an order you have received or that is pending |
| 1866 |
You have questions or disputes about an order or number of licenses_ Contact PLATO Support if you have a question or concern about an order you have received or that is pending |
| 1868 |
An incident or enhancement request logged in PLATO incident tracking system is now resolved_ The incident or feature request you reported to PLATO Support has been resolved; refer to Product Update Center |
| 1870 |
An incident or enhancement request logged in PLATO incident tracking system is now resolved _ The incident or feature request you reported to PLATO Support has been resolved; refer to Product Update Center |
| 1873 |
An incident or enhancement request logged in PLATO incident tracking system is now resolved_ The incident or feature request you reported to PLATO Support has been resolved; refer to Product Update Center |
| 1880 |
Is this PLATO product supported on a platform not listed in the System Requirements?_ PLATO products only supported on platforms listed in System Requirements; contact Account Manager |
| 1881 |
Is this PLATO product supported on a platform not listed in the System Requirements?_ PLATO products only supported on platforms listed in System Requirements; contact Account Manager |
| 1882 |
Is this PLATO product supported on a platform not listed in the System Requirements?_ PLATO products only supported on platforms listed in System Requirements; contact Account Manager |
| 1884 |
Is this PLATO product supported on a platform not listed in the System Requirements?_ PLATO products only supported on platforms listed in System Requirements; contact Account Manager- |
| 1888 |
Shockwave courseware keeps prompting to install plugin after installing Shockwave Player version 10 or 11_ Download and run the CHPWLN 5.0.5 (or higher) patch (includes Shockwave patch & all previous 5.0.x patches) |
| 1889 |
Benchmark Test Pack listed as "retired"; you need updated test pack_ Contact PLATO Support to replace expired eduTest benchmark test pack with updated test pack |
| 1890 |
How to add teachers to an orphaned classroom_ Contact PLATO Support to add teacher to or delete orphaned classroom |
| 1891 |
ERROR: "The status of some items, passages, or images on the test listed below is not published"; administrator unable to publish test_ Copy graphics onto your hard drive, publish, then place into test items |
| 1892 |
Error connecting to PLATO datacenter: unable to process request, server too busy, error 899, 932, etc._ Record error details, report problem to PLATO Support |
| 1896 |
Can data be restored for a deleted user?_ Deleted data removed from the system cannot be restored; recreate users manually |
| 1897 |
Can data be restored for a deleted user?_ Deleted data removed from the system cannot be restored; recreate users manually - |
| 1899 |
Can data be restored for a deleted user?_ Deleted data removed from the system cannot be restored; recreate users manually |
| 1901 |
How to get reinstallation materials for WorldView products on Pathways and which versions are available_ Contact PLATO Support for reinstallation of WorldView version 3.0 or 4.0 on Pathways |
| 1902 |
ERROR: "Unable to connect to network" or similar error when running Pathways _ Troubleshoot Pathways network errors |
| 1903 |
ERROR: "License table entry is missing" when running lesson_ Pathways ACTLIC table is damaged; replace ACTLICLT.* & ACTLIC.* tables from CD, then reinstall all courseware |
| 1904 |
How to archive students before deleting them from system_ Export users, install backup Pathways system, import users to backup system, export and re-import later if needed |
| 1906 |
Student responses to test questions not being saved; "bad gateway"; "page cannot be displayed"_ Slow connection speed or insufficient bandwidth on your end; contact your IT group or PLATO Support |
| 1907 |
Student responses to test questions not being saved; "bad gateway"; "page cannot be displayed"_ Slow connection speed or insufficient bandwidth on your end; contact your IT group or PLATO Support |
| 1908 |
Student responses to test questions not being saved; "bad gateway"; "page cannot be displayed"_ Slow connection speed or insufficient bandwidth on your end; contact your IT group or PLATO Support |
| 1909 |
How to report content errors in eduTest test items_ Report PLATO-created eduTest item content error to PLATO Support; report customer-created error to author of item |
| 1910 |
Question or problem on Data Management and Analytics (DMA) or Student Achievement Management System (SAMS) _ Contact Executive Intelligence for problems or questions on DM&A/SAMS |
| 1912 |
ERROR: "Error 5243 - Cannot continue - you don't have rights to this function" trying to add student with used User ID_ If new student, use a different User ID; if re-adding deleted student, contact PLATO Learning |
| 1913 |
Various file, database, network errors, "sharing violation", "unable to write to drive"_ Disable opportunistic locking and file caching at Windows 2000 Server |
| 1914 |
How to restore Client-Hosted PWLN SQL database from backup_ Restore SQL database to CHPWLN system using Enterprise Manager |
| 1915 |
Client-Hosted PWLN symptoms require reinstallation of product_ Back up database, reinstall CHPWLN, restore backup if available |
| 1916 |
How to tell if you have all courseware CDs required to install courseware for a given PKG file_ Verify that you have all courseware CDs required to install the courseware packages and components in a PKG file |
| 1919 |
ERROR: "Cannot connect to server" when trying to log in_ Have network administrator clear your DNS server's cache or clear browser cache at each affected workstation |
| 1920 |
Can you get a schema or data model for CHPWLN?_ CHPWLN database schema documentation is proprietary information and not available to customers |
| 1921 |
Unable to log in to account 1 or 1002 after changing SQL "sa" password_ Remove invalid characters from SA password |
| 1922 |
Unable to log in after changing CHWPLN web server name_ Rename IUSR_servername & IWAM_servername users on Web server; reselect anonymous Web page user |
| 1923 |
How to install PLATO Learning Classroom Edition_ Install PLATO Classroom Edition (Educational Titles) |
| 1924 |
How to sign on to PLATO Classroom Edition_ Sign on to PLATO Classroom Edition using hard drive or CD-ROM |
| 1925 |
How to view the PLATO Classroom Edition User's Guide and Curriculum Guides _ Use SEEGUIDE.EXE to view User's Guide and Curriculum Guides |
| 1926 |
No mastery, completion, or time on learning path even though lessons and modules mastered_ If you are entitled to use the learning path, PLATO Support will reactivate the license; if not, system is working as designed |
| 1927 |
ERROR: "Page cannot be displayed" when trying to sign on to eduTest_ Contact PLATO Support to check whether your account has SSL encryption enabled |
| 1928 |
Classroom reports missing; test counts in school or district level reports are unrealistically high_ If classroom names have illegal characters, report error to PLATO Support to have names "scrubbed" (corrected)- |
| 1932 |
How to troubleshoot Flash Player plug-in problems_ Troubleshoot Flash Player problems |
| 1933 |
How to troubleshoot Flash Player plug-in problems_ Troubleshoot Flash Player problems |
| 1934 |
How to troubleshoot Flash Player plug-in problems_ Troubleshoot Flash Player problems |
| 1936 |
How to use and print eduTest student scoring template (bubble sheet) _ Find Quick Reference Cards on student scoring template |
| 1937 |
How to organize custom learning paths so coordinators don't have to see long list_ Organize custom learning paths into public "organizer" learning paths and private custom learning paths within them |
| 1939 |
How to organize custom learning paths so coordinators don't have to see long list_ Organize custom learning paths into public "organizer" learning paths and private custom learning paths within them |
| 1940 |
Test pack is missing or incorrect test pack is displayed_ Contact PLATO Support to correct the Configured Test Packs |
| 1941 |
Long single-session login times in attendance reports or large amount of time on task_ Upgrade your Client-Hosted PLATO Web Learning Network to 5.1 and run latest patch |
| 1942 |
No mastery or completion of lesson on learner menu after learner completes and exits lesson; cannot advance to next lesson_ Always use the lesson's Exit button to exit the lesson, instead of closing the browser window |
| 1943 |
No mastery or completion of lesson on learner menu after learner completes and exits lesson; cannot advance to next lesson_ Always use the lesson's Exit button to exit the lesson, instead of closing the browser window |
| 1944 |
No mastery or completion of lesson on learner menu after learner completes and exits lesson; cannot advance to next lesson_ Always use the lesson's Exit button to exit the lesson, instead of closing the browser window |
| 1945 |
No mastery or completion of lesson on learner menu after learner completes and exits lesson; cannot advance to next lesson_ Always use the lesson's Exit button to exit the lesson, instead of closing the browser window |
| 1946 |
What is Fastrack Advantage Version 2?_ Fastrack Version 2.0 not supported; remove from assignments or custom learning paths, substitute corresponding Fastrack Advantage activities |
| 1947 |
Network administrator observes high traffic volume from single IP address_ If using Content Cache Server, contact PLATO Support to set correct time so that content is downloaded during off-peak time |
| 1948 |
Network administrator observes high traffic volume from single IP address_ If using Content Cache Server, contact PLATO Support to set correct time so that content is downloaded during off-peak time |
| 1949 |
PLATO Content Cache Server unusable because of hardware failure_ Contact PLATO Support to replace faulty PLATO Content Cache Server |
| 1950 |
PLATO inaccessible from within your school; school/district uses PLATO Content Cache Server _ Contact PLATO Support to troubleshoot your PLATO Content Server |
| 1956 |
Some students in a class selected for test schedule not appearing in schedule_ Remove the affected students from the class, then add the students back to the class |
| 1957 |
How to print contents of a PLATO lesson_ Print lesson screens by taking screen captures while running lesson |
| 1958 |
How to print contents of a PLATO lesson_ Print lesson screens by taking screen captures while running lesson |
| 1959 |
How to print contents of a PLATO lesson_ Print lesson screens by taking screen captures while running lesson |
| 1960 |
How to print contents of a PLATO lesson_ Print lesson screens by taking screen captures while running lesson |
| 1961 |
PLATO Content Cache server not found as proxy server or by IP address_ Assign unique IP addresses to all conflicting devices |
| 1962 |
PLATO Content Cache server not found as proxy server or by IP address_ Assign unique IP addresses to all conflicting devices |
| 1963 |
Will student performance data be lost if student removed from class in Pathways or PWLN?_ Student performance data independent of assignments but assignments needed to run some performance reports |
| 1964 |
Will student performance data be lost if student removed from class in Pathways or PWLN?_ Student performance data independent of assignments but assignments needed to run some performance reports |
| 1965 |
Will student performance data be lost if student removed from class in PLE? _ Move student progress to new class in PLE: add student and same assignment to new class, wait a day before student logs in |
| 1966 |
Will student performance data be lost if student removed from class in Pathways or PWLN?_ Student performance data independent of assignments but assignments needed to run some performance reports |
| 1967 |
ERROR: "There is a problem with the user database" when trying to sign on_ Check rights and permissions for Pathways |
| 1968 |
Are there sample lessons for testing workstations (plug-ins, pop-ups, permissions, etc.)?_ Create sampler learning path for Pathways or PWLN containing lesson from each plug-in type |
| 1969 |
Are there sample lessons for testing workstations (plug-ins, pop-ups, permissions, etc.)?_ Create sampler learning path for Pathways or PWLN containing lesson from each plug-in type |
| 1970 |
Custom learning path appears in or disappears from top level in Custom or My Custom Learning Resources_ Delete CLP to remove from top level; edit CLP to add to top level |
| 1971 |
Custom learning path appears in or disappears from top level in Custom or My Custom Learning Resources_ Delete CLP to remove from top level; edit CLP to add to top level |
| 1972 |
State Test Import Utility for TAKS 2009 fails and gives "wrong year" error_ Use TAKS results file from 2009, not earlier year |
| 1973 |
State Test Import Utility for TAKS 2009 fails and gives "wrong year" error_ Use TAKS results file from 2009, not earlier year |
| 1974 |
State Test Import Utility for TAKS 2009 fails and gives "wrong year" error_ Use TAKS results file from 2009, not earlier year |
| 1976 |
Change to component of copy of custom learning path changes original also_ Use multi-level instead of single-level copy to create copies of all learning path levels |
| 1977 |
How to obtain activity IDs to use when batch-enrolling assignments_ Use TBLINQ to obtain custom activity IDs |
| 1978 |
How to obtain activity IDs to use when batch-enrolling assignments_ Look up activity IDs in activity Properties |
| 1980 |
ERROR: "Tape has reached end of expected life" in tape backup log_ Replace the backup tapes; retension before first use |
| 1981 |
Some student names missing from list using Search Users_ Search Users limited to 1000 users; select individual school(s) |
| 1982 |
A user with a custom role cannot create a user with a different role_ Add and remove rights so that the creating role has all rights of created role plus at least one more |
| 1983 |
A user with a custom role cannot create a user with a different role_ Add and remove rights so that the creating role has all rights of created role plus at least one more |
| 1987 |
Is there a limit on the number of users in a group? _ Number of members in a group not limited but recommended to limit group to 500 |
| 1989 |
Is there a limit on the number of users in a group?_ There is no limit to the number of users you can add to a group |
| 1990 |
PLATO Course Wrappers installed but missing from Learning Resource Tools_ Install Courseware/License CD after installing PLATO Course Wrappers CD |
| 1991 |
Can CHPWLN installation be run from hard drive?_ Copy CHPWLN CDs to and run installation from server hard drive |
| 1993 |
How to use PLATO Simulated Test after migration to eduTest_ Refer to training materials for help setting up PLATO Simulated Test after transition to eduTest |
| 1994 |
Adapting and Using Formulas (Alg1.1): Mastery Test - Not all letters accepted as input_ Lesson works as designed; letter allowed as input if used as variable name in problem |
| 1995 |
Adapting and Using Formulas (Alg1.1): Mastery Test - Not all letters accepted as input_ Lesson works as designed; letter allowed as input if used as variable name in problem |
| 1996 |
Adapting and Using Formulas (Alg1.1): Mastery Test - Not all letters accepted as input_ Lesson works as designed; letter allowed as input if used as variable name in problem |
| 1997 |
Adapting and Using Formulas (Alg1.1): Mastery Test - Not all letters accepted as input_ Lesson works as designed; letter allowed as input if used as variable name in problem |
| 1998 |
How to require students to take lessons sequentially_ Make a Pathways activity sequential |
| 1999 |
Fastrack assessment does not exempt levels or modules in copy of Fastrack curriculum learning path_ Use Fastrack assessments only with original learning path, not copies or custom learning paths |
| 2000 |
How to require students to take lessons sequentially_ Make a PWLN custom learning path sequential |
| 2001 |
How to require students to take lessons sequentially_ Make a PWLN custom learning path sequential |
| 2002 |
Did student earn any exemptions from Fastrack assessment not reflected in initial grade?_ View all Fastrack exemptions |
| 2003 |
Did student earn any exemptions from Fastrack assessment not reflected in initial grade?_ View all Fastrack exemptions |
| 2004 |
User enters name/password correctly but is unable to sign on_ Configure your web browser settings |
| 2005 |
How to report on system utilization_ Use attendance, performance summary reports, list of current users to get system utilitization information |
| 2006 |
How to report student progress in PLE on prescription after benchmark test completed_ Report on student progress in prescription using Progress Reports; look for "Prescription for" in assignment title |
| 2007 |
No prescription after student completed benchmark test from Test Pack_ Your account is missing PLATO content titles required for prescription; contact PLATO Support |
| 2008 |
No prescription after student completed benchmark test from Test Pack_ No prescription given because student mastered all objectives on benchmark test |
| 2009 |
Trig: Circular Functions Application - correct answer has square root sign but no way to enter it_ Circular Functions App. 1 - square root sign not needed, answer is what is in the box only |
| 2010 |
Trig: Circular Functions Application - correct answer has square root sign but no way to enter it_ Circular Functions App. 1 - square root sign not needed, answer is what is in the box only |
| 2011 |
Trig: Circular Functions Application - correct answer has square root sign but no way to enter it_ Circular Functions App. 1 - square root sign not needed, answer is what is in the box only |
| 2012 |
ERROR: "File Download - Some files can harm your computer" when you try to sign on_ Uninstall and reinstall Internet Explorer 7 |
| 2013 |
Some lessons don't run; window prompts for location of .TBK files_ Change path for location 20 in WCMIWS.INI to include only allowed characters |
| 2014 |
Assignment not found for some students even after due date set to future date_ Edit assignment due date on each page of students |
| 2015 |
CAHSEE Learning Path (Math, Reading or Language Arts) installed but not listed in Learning Resource Tools_ Install Courseware/License CD after installing CAHSEE courseware CD(s) |
| 2016 |
ERROR: "No items matched your search query" when building a test_ Cannot reuse deleted item; find or create alternate item |
| 2017 |
ERROR: "Access is denied" when installing Authorware plug-in with Vista and IE7 _ Add PLATO data centers and Adobe sites to Trusted Sites list |
| 2019 |
ERROR: "Access is denied" when installing Authorware plug-in with Vista and IE7 _ Add PLATO data centers and Adobe sites to Trusted Sites list |
| 2021 |
Launching Flash-based PLATO lessons prompts you to install Flash Player 6, even though newer Flash Player is installed_ Uninstall and reinstall Flash Player |
| 2022 |
Launching Flash-based PLATO lessons prompts you to install Flash Player 6, even though newer Flash Player is installed_ Uninstall and reinstall Flash Player |
| 2023 |
ERROR: "You do not have the Flash Web Player; do you want to install it now?"_ Install Flash plug-in for Academic Systems Algebra |
| 2024 |
ERROR: "Unable to load client print control" when trying to print reports in AS Algebra _ Install ActiveX control, then install Microsoft SQL Server plug-in if prompted |
| 2026 |
Can't create users, locate school or districts, or access resources; Organization Template error_ Implementation Management is in process of setting up account and will contact your site |
| 2027 |
ERROR: "Feature unavailable: You do not have access to the Internet"; Support and Email links do not work_ Default setting assumes no Internet access; change setting or provide PLATO Support contact information to staff |
| 2028 |
ERROR: "Cannot find server; the page cannot be displayed" when trying to sign on or run lesson_ Troubleshoot Internet connection interruption; contact local network support (IT) |
| 2029 |
ERROR: "Cannot find server; the page cannot be displayed" when trying to sign on or run lesson_ Change IP address on CHPWLN server(s) |
| 2030 |
ERROR: "Page you are looking for is currently unavailable" when trying to sign on or run lesson_ Troubleshoot Internet connection interruption; contact local network support (IT) |
| 2031 |
ERROR: "Cannot find server or DNS error" when trying to sign on or run lesson_ Troubleshoot Internet connection interruption; contact local network support (IT) |
| 2032 |
ERROR: "Internet Explorer cannot open the Internet site Web address"; "Web address not found" when trying to sign on or run lesson_ Troubleshoot Internet connection interruption; contact local network support (IT) |
| 2033 |
ERROR: "An Internal error occurred in Windows Internet extensions" when trying to sign on or run lesson_ Troubleshoot Internet connection interruption; contact local network support (IT) |
| 2034 |
ERROR: "Page you are looking for is currently unavailable" when trying to sign on or run lesson_ Change IP address on CHPWLN server(s) |
| 2035 |
ERROR: "Cannot find server or DNS error" when trying to sign on or run lesson_ Change IP address on CHPWLN server(s) |
| 2036 |
ERROR: "Internet Explorer cannot open the Internet site Web address"; "Web address not found" when trying to sign on or run lesson_ Change IP address on CHPWLN server(s) |
| 2037 |
ERROR: "An Internal error occurred in Windows Internet extensions" when trying to sign on or run lesson_ Change IP address on CHPWLN server(s) |
| 2038 |
ERROR: "PWAY\CW\503\WDPLAYER.EXE is not a Director file" or "is unable to play movie" when launching lesson_ Replace infected .EXE file from known good copy on Pathways courseware or system CD |
| 2039 |
New learner cannot run assignment; gets "The assignment is already completed; check with your teacher"_ Inactivate learner and create new learner with different signon name; reassign to class |
| 2040 |
ERROR: "Error copying files" while backing up Paradox database_ Log all users off CHPWLN and stop PLATO data service before backing up database in \pathways\db folder |
| 2041 |
What is the password needed for deleting a group?_ Contact PLATO Support for help with deleting a group |
| 2042 |
What is the password needed for deleting a group?_ Contact PLATO Support for help with deleting a group |
| 2043 |
Slow Internet access when using PLATO Content Cache Server_ Create rule to allow only defined clients access to PLATO Content Cache Server |
| 2044 |
Slow Internet access when using PLATO Content Cache Server_ Create rule to allow only defined clients access to PLATO Content Cache Server |
| 2045 |
PLATO Content Cache Server logs show high volume of traffic to known or likely spammer Web sites_ Create rule to allow only defined clients access to PLATO Content Cache Server |
| 2046 |
PLATO Content Cache Server logs show high volume of traffic to known or likely spammer Web sites_ Create rule to allow only defined clients access to PLATO Content Cache Server |
| 2047 |
Can't create users, locate school or districts, or access resources; Organization Template error_ Implementation Management is in process of setting up account and will contact your site |
| 2048 |
One student cannot run specific lessons, but others can run those lessons on same workstation_ Remove specific lesson bookmark or all bookmarks for the learner on a CHPWLN system |
| 2049 |
ERROR: "Could not load MSMQ function"; PLATO Data Server (SQL) will not start_ Uninstall Network Load Balancing from network adapter properties |
| 2050 |
What is the difference between PWLN offline activities and Web activities?_ Features of PWLN offline activities vs. Web activities |
| 2051 |
What is the difference between PWLN offline activities and Web activities?_ Features of PWLN offline activities vs. Web activities |
| 2052 |
ERROR: "Internal Problem - General Script Error" when launching an assessment_ Contact PLATO Support for help on "General Script Error" |
| 2054 |
You cannot find a student using Find User or when adding to class _ Search for student using "firstname lastname", not "lastname, firstname" or use just first or last name; check spelling |
| 2055 |
ERROR: "Director Player: Index out of range" while running Focus lessons_ Select phoneme order for level in Manage Class |
| 2056 |
ERROR: "IPCD3 Controller Windows socket error: No connection; target machine actively refused it" when running lessons_ Reconfigure Web server to be in front of filter and behind firewall |
| 2057 |
ERROR: "We were unable to process your request. Please try again."; IPCD3 lessons fail to launch_ Reconfigure Web server to be in front of filter and behind firewall |
| 2058 |
How to add a data tier to an existing CHPWLN data server_ Contact PLATO Support for assistance in adding a data tier to an existing CHPWLN data server |
| 2059 |
Some questions on Foundational Mathematics pretests display incomplete images_ Verify that you are using a supported Internet browser |
| 2060 |
Learner does not see benchmark test on menu after starting test_ Benchmark test assignment viewable from Assignments after student has started it |
| 2062 |
Shortcut or favorite to PWLN brings up login page for different school or other account_ Enable cookies in browser or include account ID in shortcut |
| 2063 |
ERROR: "Invalid system information file" when trying to start Pathways_ Replace WCMISYS.INI from a backup or contact PLATO Support |
| 2064 |
Login page reappears when you try to log in correctly_ Change the security settings in Internet Explorer to the default settings |
| 2065 |
HTML reports have colored columns, but Print Preview does not show colors_ Turn on background color display in browser |
| 2067 |
HTML reports have colored columns, but Print Preview does not show colors_ Turn on background color display in browser |
| 2069 |
F9, F10, Shift-F9, Shift-F10 keys don't work in PLATO lessons on Mac OS X 10.4; can't exit lesson normally_ Edit OS X Exposé/Dashboard settings to free up F9 and F10 keys |
| 2070 |
F9, F10, Shift-F9, Shift-F10 keys don't work in PLATO lessons on Mac OS X 10.4; can't exit lesson normally_ Edit OS X Exposé/Dashboard settings to free up F9 and F10 keys |
| 2071 |
ERROR: "Page could not be displayed. Duplicate info already exists" when creating learning path_ Use Create a Learning Path and single-click only; don't use Back and change title to create another learning path |
| 2072 |
ERROR: "Page could not be displayed. Duplicate info already exists" when creating learning path_ Use Create a Learning Path and single-click only; don't use Back and change title to create another learning path |
| 2073 |
Total number of learners enrolled on Learner Summary By Class exceeds number in group_ Learners are counted in each class they belong to on Learner Summary by Class Report |
| 2074 |
Total number of learners enrolled on Learner Summary By Class exceeds number in group_ Learners are counted in each class they belong to on Learner Summary by Class Report |
| 2075 |
ERROR: "Version greater than 4.0. Upgrade will exit" when you try to install courseware_ If CHPWLN system at 5.0, run license installation only; if at 4.0, run 5.0 upgrade first; some included CDs may not be needed |
| 2076 |
Do K-12 Assessment results indicate a student's grade-level proficiency?_ Results identify skill gaps, not grade level |
| 2077 |
Where are the teacher materials for PLATO Courses?_ Find Teacher Support materials in a separate learning path for each PLATO Course in Learning Resource Tools on PWLN |
| 2078 |
Which URLs need to be allowed for eduTest Assessment?_ Allow these URLs or IP range for eduTest: www.edutest.com and d14.edutest.com |
| 2079 |
What is a Verb?: Drill - student cannot proceed after answering certain questions_ Some What is a Verb: drill questions require multiple answers |
| 2080 |
What is a Verb?: Drill - student cannot proceed after answering certain questions_ Some What is a Verb: drill questions require multiple answers |
| 2081 |
What is a Verb?: Drill - student cannot proceed after answering certain questions_ Some What is a Verb: drill questions require multiple answers |
| 2085 |
Very slow performance running PLATO products_ Update Windows 2000 or 2003 service packs on server |
| 2086 |
Instructor unable to create a class in Class Tools; no eduTest school available_ Contact PLATO Support to create an eduTest school for your account |
| 2087 |
Instructor unable to create a class in Class Tools; no eduTest school available_ Contact PLATO Support to create an eduTest school for your account |
| 2096 |
Fastrack assessment won't save on exit; mouse unresponsive_ Open port 1209 to TCP outbound only |
| 2102 |
Which content titles are included in the Fastrack curricula?_ Content titles included in Fastrack curricula |
| 2104 |
Which content titles are included in the Fastrack curricula?_ Content titles included in Fastrack curricula |
| 2105 |
Which content titles are included in the Fastrack curricula?_ Content titles included in Fastrack curricula |
| 2106 |
Assignment or class has disappeared from student menu in PLE_ If student has not completed assignment and due date passed, extend due date for assignment |
| 2108 |
How to add students to classes_ Add a user to a class in PWLN |
| 2110 |
How to add students to classes_ Add a user to a class in PWLN |
| 2112 |
System keeps prompting to install PLATO (iPCD3) plug-in_ Enable ActiveX browser add-on |
| 2113 |
Where can I get the "police report" needed to run the Transferring Information tutorial?_ "Police report" found in Writing in the Workplace student materials |
| 2114 |
Where can I get the "police report" needed to run the Transferring Information tutorial?_ "Police report" found in Writing in the Workplace student materials |
| 2115 |
Where can I get the "police report" needed to run the Transferring Information tutorial?_ "Police report" found in Writing in the Workplace student materials |
| 2120 |
How to enable or disable the self-enrollment feature for a group _ Check or uncheck "Allow users to self-enroll in this Group" in Group Tools |
| 2121 |
How to disable the self-enrollment feature for a group_ Uncheck "Allow users to self-enroll in this Group" in Group Tools |
| 2122 |
How to copy an existing user_ Select Copy next to user or in user properties in Group Tools or Class Tools |
| 2123 |
How to copy an existing user_ Select Copy next to user or in user properties in Group Tools or Class Tools |
| 2124 |
Can one assignment be assigned to learners in different classes?_ Administrators can assign learners from other classes in PLE to an assignment, but it is not recommended |
| 2125 |
System encountered error when learner tries to grade benchmark test_ Close window and sign on to PLE again; prescription should appear |
| 2127 |
Why are student names not active links in section report run by lesson?_ Student names link to individual student reports in section report run by assignment only |
| 2128 |
Workstations download old version of Adobe plug-ins from CHPWLN server instead of new version from Adobe site_ Reconfigure system to send workstations to Adobe Web site for plug-ins |
| 2129 |
ERROR: "Cannot find files for the following resources: RR0FBACK.WAV" running Essential Reading Skills_ Create empty text file RR0FBACK.WAV |
| 2130 |
Which activities should I assign to a student?_ Contact your PLATO Educational Consultant |
| 2131 |
Which activities should I assign to a student?_ Contact your PLATO Educational Consultant |
| 2132 |
Which activities should I assign to a student?_ Contact your PLATO Educational Consultant |
| 2133 |
Which activities should you assign to a student? _ Contact your PLATO Educational Consultant or contact Inside Sales to schedule Professional Development |
| 2136 |
Printed report includes extra page containing page number only_ Export report to PDF format, then print it |
| 2137 |
Performance data lost after custom learning path is recreated or copied_ New learning path starts with no status; status updated as learner continues through path; time on task accrued going forward |
| 2138 |
Performance data lost after custom learning path is recreated or copied_ New learning path starts with no status; status updated as learner continues through path; time on task accrued going forward |
| 2139 |
How to find a specific question in an Algebra 1 or Algebra 2 mastery test_ Review first ten questions in Algebra test, then select Back to Goal page to review next ten-question set |
| 2140 |
How to find a specific question in an Algebra 1 or Algebra 2 mastery test_ Review first ten questions in Algebra test, then select Back to Goal page to review next ten-question set |
| 2141 |
How to find a specific question in an Algebra 1 or Algebra 2 mastery test_ Review first ten questions in Algebra test, then select Back to Goal page to review next ten-question set |
| 2142 |
How to find a specific question in an Algebra 1 or Algebra 2 mastery test_ Review first ten questions in Algebra test, then select Back to Goal page to review next ten-question set |
| 2144 |
Question in user-created test can no longer be found when searching_ Question has been retired; remove it from your test |
| 2145 |
How can you verify that a user has been deleted from the system?_ Look for user in other groups to verify that user has been deleted |
| 2146 |
How can you verify that a user has been deleted from the system?_ Look for user in other groups to verify that user has been deleted- |
| 2147 |
One student cannot run specific lessons, but others can run those lessons on same workstation_ Contact PLATO Support to request that a learner's temporary (bookmark) files be removed |
| 2150 |
ERROR: "Invalid printer specified. (513) affecting q:\pway\bin\crwpts\rbaseind.rpt" when running report_ Set a default printer for the user or computer; log in as local administrator if necessary |
| 2153 |
ERROR: "Already Logged In" after entering CORRECT password at "It appears as though you are already logged in"_ Leave password blank; enter new password when prompted |
| 2154 |
ERROR: "Already Logged In" after entering CORRECT password at "It appears as though you are already logged in"_ Leave password blank; enter new password when prompted |
| 2155 |
A district-created test is found under the wrong subject_ Make a copy of test, using correct subject |
| 2157 |
I/O error 32 on Paradox server when running scheduled maintenance tasks_ Remove duplicate jobs from Scheduled Tasks on Paradox server |
| 2158 |
How to create, change, or remove an individual or class assignment in Pathways _ Edit individual assignment or add student to class in User Mgmt; edit class assignment in Class Mgmt |
| 2161 |
Authorware errors trying to run IM or IE lessons on IE7_ Uninstall Internet Explorer 7 and install Internet Explorer 6 |
| 2162 |
ERROR: MA_ERROR running Interactive Mathematics or English lessons_ Install Interactive Mathematics lessons from a CD to the hard drive |
| 2163 |
How to configure the Windows XP built-in firewall for Interactive Mathematics _ Configure the Windows XP built-in firewall for Interactive Mathematics |
| 2164 |
What to do if the Explore questions have been excluded from Overview pretest_ Run patches before you begin lessons 4.2 and 11.1 |
| 2165 |
Unable to connect to Interactive Mathematics using Internet Explorer _ Reset the Web settings in Internet Explorer browser to default values |
| 2166 |
How to make Internet Explorer the default browser_ Use Internet Explorer or Netscape to run Interactive Math/English or make one of them the default browser |
| 2168 |
How to set file permissions for IM or IE_ Set file permissions for Interactive Mathematics or English |
| 2170 |
ERROR: "Autoexec.nt file not suitable for running MS-DOS and Microsoft Windows applications"_ Replace the AUTOEXEC.NT file |
| 2171 |
How to deactivate the background programs in Windows XP_ Free up system resources by using MSCONFIG to deactivate startup/background programs in Windows XP/Vista |
| 2173 |
When was the last update for PLATO Interactive Mathematics Personal Academic Notebook?_ Update is available for the PLATO® Interactive Mathematics Personal Academic Notebook |
| 2174 |
Interactive Math instructor cannot log in using IE 7_ Uninstall Internet Explorer 7 and install Internet Explorer 6 |
| 2176 |
How to log in to PLATO Interactive Mathematics_ Log in to PLATO® Interactive Mathematics |
| 2177 |
How to create a new Administrator account on your computer_ Create a new Windows Administrator user |
| 2178 |
PLATO® Interactive Mathematics work is not being saved when using Internet Explorer 7_ Exit Interactive Mathematics homework correctly: File > Quit, Quit from Homework Assignment page, Exit from IM window |
| 2179 |
How to install the Patch Manager utility_ Use Patch manager to update the client |
| 2181 |
Content cache server responding slowly; high traffic with one outside computer_ Contact PLATO Support to change IP address of PLATO Content Cache server from public to private |
| 2182 |
Content cache server responding slowly; high traffic with one outside computer_ Contact PLATO Support to change IP address of PLATO Content Cache server from public to private- |
| 2183 |
IM client fails installation at 92%; "Target File not found C:WINNT SYSTEM32 MSPX3032.DLL_ Apply the "92 Percent" patch or copy the .DLL files from the client installation CD |
| 2186 |
Cannot access cache server even by pinging; message says to run FSCK utility_ Run FSCK utility to clean disk errors on PLATO cache server |
| 2187 |
Cannot access cache server even by pinging; message says to run FSCK utility_ Run FSCK utility to clean disk errors on PLATO cache server |
| 2189 |
How to uninstall Quicktime_ Uninstall QuickTime |
| 2192 |
How to uninstall the PLATO Interactive Mathematics software_ Uninstall the Interactive Mathematics version 11.0 Client |
| 2194 |
Student cannot log in or lesson fails to launch_ Change the Regional settings to English (United States), mm/dd/yy |
| 2195 |
Where to find the system requirements for PLATO products_ Find system requirements for PLATO products on PLATO Support Center Web site |
| 2196 |
Where to find the system requirements for PLATO products_ Find system requirements for PLATO products on PLATO Support Center Web site |
| 2197 |
Where to find CHPWLN system requirements _ Find CHWPLN system requirements on PLATO Support Center Web site |
| 2199 |
Where to find the system requirements for PLE; which browsers, etc. are supported _ Find system requirements for PLE on PLATO Support Center Web site |
| 2203 |
Where to find the system requirements for PLATO products_ Find system requirements for PLATO products on PLATO Support Center Web site |
| 2204 |
Where to find the system requirements for PLATO products_ Find system requirements for PLATO products on PLATO Support Center Web site |
| 2206 |
What are the system requirements for Academic Systems Algebra? _ Find AS Algebra system requirements on PLATO Support Web site |
| 2209 |
Where to find the system requirements for Interactive Mathematics _ Find system requirements for Interactive Mathematics on PLATO Support Center Web site |
| 2210 |
Where to find the system requirements for The Rosetta Stone _ Find system requirements for Rosetta Stone |
| 2215 |
How to copy lesson files after downloading from the the internet_ Download and install Interactive Mathematics or English lesson content files to run lessons without using CDs |
| 2220 |
Trouble installing QuickTime_ Uninstall QuickTime |
| 2221 |
Unable to connect to PLATO Interactive Math or English server_ Run the tnsping utility |
| 2223 |
ERROR: "ODBC Microsoft Access 97 driver login failed"_ Replace MEDLN1.MDB and .BAK files from IM 11.1 CD |
| 2225 |
ERROR: "User is Already Logged On"_ Click the Proceed button to terminate previous connections and to establish a new one |
| 2234 |
Unable to launch Interactive Mathematics or English in browser other than Internet Explorer or Netscape_ Use Internet Explorer or Netscape to run Interactive Math/English or make one of them the default browser |
| 2235 |
How to clean a CD_ Clean or replace the CD-ROM |
| 2237 |
Why is my Pretest not saving as my final grade_ You must pass all concepts with 80% or better |
| 2238 |
'Windows Security Alert' when trying to start a lesson_ Remove the Windows Security Alert by allowing blocked content |
| 2240 |
How to clear the cache (delete temporary Internet files)_ Delete history, cookies, and cache in your Web browser on Windows workstations |
| 2242 |
How to change screen resolution and/or font size using Windows XP_ Change the screen resolution and/or font size in Windows XP |
| 2244 |
How to configure McAfee Personal Firewall Plus for IM or IE_ Configure McAfee Personal Firewall Plus for IM or IE |
| 2247 |
What is Patch Manager?_ New fixes are published using Patch Manager technology |
| 2249 |
How to determine if CD is defective_ Use the event viewer to determine if the CD is defective |
| 2252 |
How to enter an exponent in IM Expression Editor_ Place your mouse pointer to the right of the exponent and click once |
| 2253 |
Fatal Error or "General Error" when logging on to Interactive Math _ Replace the medln1.mdb and medln1.bak files |
| 2255 |
How to disable Norton AntiVirus™ 2006 Auto-Protect_ Disable the Norton Antivirus program |
| 2257 |
You forgot your username and/or password (student or instructor)_ Clear cookies and cache if you are sure you are entering correct login information |
| 2260 |
Why do the student reports only show data from a few days?_ Adjust date range in the Student Achievement Report |
| 2263 |
Your work isn't being saved after exiting a lesson_ Log off IM or IE properly to save your work correctly |
| 2278 |
ERROR: "Cannot connect to server" when trying to log in _ Reconfigure the IM client |
| 2285 |
How to look up a LogID _ Record the LogID number and contact PLATO Support |
| 2286 |
How to tell which server farm your PLE account is on_ Contact PLATO Support to find out which PLE server farm your account is on |
| 2294 |
How to change owner of custom learning path _ Change owner of custom learning path |
| 2298 |
ERROR: "Error 602: No MAIN procedure in script" running Biology or Chemistry_ Replace CYBERED.SRP in SCRIPTS folder |
| 2304 |
How to configure the McAfee 2007 Firewall to run with Interactive Mathematics _ Configure the McAfee 2007 Firewall |
| 2306 |
Students not found in section after batch enrollment_ Check batch enrollment logs for students not enrolled or not added to sections; correct errors & rerun |
| 2307 |
ERROR: "You are already running courseware" when you try to run a lesson_ Always click "Exit" button in lesson before "Click here when your lesson or test is complete" in PWLN |
| 2309 |
ERROR: "You are already running courseware" when you try to run a lesson_ Always click "Exit" button in lesson before "Click here when your lesson or test is complete" in PWLN |
| 2310 |
ERROR: "Please insert the CD that contains the lesson you selected..."_ Insert the correct CD |
| 2312 |
ERROR: "Frmula51" running lesson after installing IM client_ Clean or replace the CD-ROM |
| 2313 |
How to back up registry_ Back up registry on Windows workstation |
| 2314 |
Student didn't receive or lost validation code, or code not accepted; where to get it or override it_ Override an individual student's validation code for Interactive Mathematics or English |
| 2318 |
How to get a refund_ Refunds are handled by the actual seller |
| 2321 |
How to clear the browser cache, cookies, and history_ Delete history, cookies, and cache in your Web browser on Windows workstations |
| 2322 |
Unable to log in with any role; "System has encountered an error"_ Disable Content Advisor in Internet Explorer |
| 2324 |
How to configure ZoneAlarm Pro_ Configure ZoneAlarm Pro |
| 2328 |
How to change screen resolution and/or font size using Windows 2000_ Change the screen resolution and/or font size in Windows 2000 |
| 2332 |
Operating system does not play sound or audio in any application_ Adjust audio in Interactive Math or English |
| 2334 |
ERROR: "Information could not be saved. Your account has expired or not yet activated" when creating a new user_ Edit activation or expiration dates after creating user |
| 2336 |
ERROR: "Information could not be saved. Your account has expired or not yet activated" when creating a new user_ Edit activation or expiration dates after creating user |
| 2339 |
How to create a scheduled task to restart Pathways server _ Create a scheduled task to restart Pathways server automatically |
| 2340 |
How to create a scheduled task to restart CHPWLN server _ Create a scheduled task to restart CHPWLN server automatically |
| 2341 |
How to clone, edit, and replace a published test item_ Copy (clone) the published test item, edit the copy, substitute it for published item |
| 2342 |
Math Exp, Beg Rdg, Proj for Real World lessons won't load or stop running; keeps prompting to reinstall Shockwave plug-in_ Edit PWLN_SVC.INI to enable Internet access for Shockwave plug-in download |
| 2357 |
How to batch-import data into IM or IE_ Batch-import data into IM or IE |
| 2359 |
ERROR: "Mediated Learning Setup was interrupted before software fully installed; unable to write to C:\autoexec.bat"_ Move removable drive from C: to other letter, then do SUBST (drive substitution); IM can only install on C: |
| 2360 |
How to determine how much RAM is on my server_ Determine how much RAM is on the server |
| 2362 |
How to temporarily disable McAfee® VirusScan® 2006_ Temporarily disable McAfee VirusScan |
| 2364 |
How to activate background programs in Windows XP_ Activate background programs in Windows XP |
| 2373 |
How to copy the version 11.0 Client installer to hard drive_ Move the client to the local hard drive |
| 2377 |
Some lesson text is not showing_ Apply patch to install missing Interactive Mathematics font |
| 2380 |
Can a student reuse a validation code from a previously dropped class?_ Student can re-use IM licenses |
| 2405 |
Unable to view comments for reports_ Define a printer for the workstation or add a printer |
| 2407 |
How to view a lesson from the hard drive_ Copy content CDs to hard-disk drive using CONTINST or manual method |
| 2410 |
Are thin-client terminals supported for use on PLATO products?_ Thin-client terminals not supported on PLATO products |
| 2411 |
Are thin-client terminals supported for use on PLATO products?_ Thin-client terminals not supported on PLATO products |
| 2412 |
Are thin-client terminals supported for use on PLATO products?_ Thin-client terminals not supported on PLATO products |
| 2413 |
Are thin-client terminals supported for use on PLATO products?_ Thin-client terminals not supported on PLATO products |
| 2414 |
Are thin-client terminals supported for use on PLATO products?_ Thin-client terminals not supported on PLATO products |
| 2415 |
Are thin-client terminals supported for use on PLATO products?_ Thin-client terminals not supported on PLATO products |
| 2416 |
Is Linux supported for use on PLATO products?_ Linux not supported on PLATO products |
| 2417 |
Is Linux supported for use on PLATO products?_ Linux not supported on PLATO products |
| 2418 |
Is Linux supported for use on PLATO products?_ Linux not supported on PLATO products |
| 2419 |
Is Linux supported for use on PLATO products?_ Linux not supported on PLATO products |
| 2420 |
Is Linux supported for use on PLATO products?_ Linux not supported on PLATO products |
| 2421 |
Is Linux supported for use on PLATO products?_ Linux not supported on PLATO products |
| 2422 |
Is PLATO Pathways supported on a peer-to-peer network?_ Peer-to-peer networks not supported on Pathways |
| 2423 |
Is Pathways supported on Windows NT Terminal Server Edition or Citrix?_ Windows NT Terminal Server or Citrix MetaFrame not supported on Pathways |
| 2455 |
Why do some groups not display members automatically?_ Group with 51 or more members requires A-Z input before displaying members |
| 2456 |
Why do some groups not display members automatically?_ Group with 51 or more members requires A-Z input before displaying members |
| 2475 |
How to reset lesson_ Contact PLATO Support if you need your Interactive Mathematics lesson reset |
| 2522 |
ERROR: "PLATO Pathways Administration The student archive appears not to be responding. Would you like to continue waiting?"_ Have some instructors or administrators sign out of PLATO Pathways and wait until a later time to make changes |
| 2639 |
Unexplained computer behavior running IM/IE_ Remove viruses and malware (adware/spyware); perform full system scan |
| 2645 |
ERROR: "Runtime Error! Program C:\academic\iss\ie_exe.exe. .abnormal program termination"_ Remove viruses and malware (adware/spyware); perform full system scan |
| 2649 |
Review Learner Performance link grayed out_ Edit the custom role or give the user a different role with right to 'Edit user performance data' |
| 2650 |
Review Learner Performance link grayed out_ Edit the custom role or give the user a different role with right to 'Edit user performance data' |
| 2651 |
ERROR: "Invalid Login" when you try to log in to PLE _ Enter correct account login, name & password; contact instructor/administrator to get user name or have password reset |
| 2652 |
Can the order sequence of questions be rearranged using Create-A-Test?_ If you are an administrator, you can rearrange the sequence of questions |
| 2653 |
How to change, look up, or reset a password_ Reset passwords of users with lower roles in PLE/AS Algebra |
| 2656 |
You cannot find a PLATO Course when trying to assign license_ Expand the + to view contents |
| 2658 |
Assignment or class has disappeared from student menu in PLE_ Run a Progress Report to verify which areas student has worked on |
| 2659 |
Progress Report's Time on Task shows zeros for activities that are in progress_ Make sure students do not close activity windows prematurely |
| 2660 |
How to add a school to school list in account_ Contact PLATO Support to add a school to your account |
| 2662 |
How to close out or archive PLE classes in preparation for the 2009-10 school year_ PLE class closeout procedures for 2009-10 |
| 2663 |
How to calculate a final score and final grade from a single instructional assignment_ Description of PLE automated grade reporting feature |
| 2664 |
What is Learner Assessment report? _ Learner Assessment Report appears after learner grades assessment |
| 2665 |
How to schedule grade promotion in PLE in preparation for 2009-10; what restrictions apply? _ Schedule a grade promotion in PLE: process and restrictions |
| 2666 |
What are the differences between PLATO Courses v1.0 and v2.0?_ PLATO Courses v. 2: same instructional content as v. 1, plus online assessments; how to use them |
| 2668 |
How to reinstall Client-Hosted PLATO Web Learning Network server_ Call to schedule field services |
| 2670 |
How to use an offline activity that prompts to "report your progress"_ Offline activity requires student to self-report completion |
| 2681 |
You get errors installing ActiveX controls or plug-ins (Flash, Authorware)_ Authorware plug-in not needed for AS Algebra |
| 2682 |
ERROR: "HTTP 403" or "Page cannot be displayed"; cannot open login page_ Restart all Web server services or all CHPWLN servers (system admin only) |
| 2684 |
ERROR: "Error accessing .DAT files. Try again"; no users can sign on_ Update PLATO Pathways system files |
| 2685 |
PLE Admin: You cannot log in; how to get account name, PLATO name, or password_ Implementation Management is in process of setting up account and will contact your site |
| 2688 |
You are having trouble installing Adobe (formerly Macromedia) Flash on a Macintosh workstation_ Troubleshoot Flash Player problems |
| 2692 |
How to batch-enroll users in PLATO Web Learning Network_ Restrictions on field values for PWLN/CHPWLN batch enrollment |
| 2693 |
Unable to view past the first page in a TIFF formatted report_ Remove association between TIFF files and QuickTime |
| 2696 |
How long does it take for a PLE session to time out?_ PLE session times out after 15 minutes of inactivity if user not running a lesson, or after two hours if user in lesson |
| 2699 |
701 error, edatabase error version #106 "Cannot perform this operation on a closed dataset"_ Run LOCKCLR - the Lock Clear Utility to clear lock files |
| 2700 |
How to give a user rights to see and edit all classes_ Create a custom role with rights to view and edit all classes |
| 2708 |
How to change, look up, or reset a password _ Contact instructor or administrator to get user name or have your password reset |
| 2711 |
How to disable Norton Auto-Protect_ Turn off Norton security |
| 2712 |
Assignment not found for some students even after due date set to future date_ If student has not completed assignment and due date passed, extend due date for assignment |
| 2714 |
PLE Admin: You cannot log in; how to get account name, PLATO name, or password_ PLE Admin: If no other admin available, contact PLATO Support for account name, user name, or password |
| 2717 |
Continue button shaded; can't proceed with batch enrollment in AS Algebra_ Select the institution |
| 2719 |
No audio in courseware_ Request reinstallation pkg file for Math Fundamentals, Writing Series or Reading 1 |
| 2720 |
ERROR: "Access is denied" signing on, running, or exiting Pathways_ Configure the security software settings to find the combination that allows programs to run properly |
| 2722 |
CHPWLN Admin: Can't log in; how to get account number, user name, group name, or password_ CHPWLN Admin: If no other admin available, contact PLATO Support for account #, user name, group name, or password |
| 2729 |
How to move PLATO Pathways from one server to another_ Move PLATO Pathways from one server to another |
| 2733 |
ERROR: "Section ID already exists" when creating a Section_ Use a unique Section ID when creating a Section |
| 2735 |
How to change a password_ Change or reset a user's password as an Account Administrator in PLE |
| 2736 |
Unsure of Account Login or receiving "Invalid Account Login" or "Invalid Account ID" message_ Re-enter the correct PWLN account number |
| 2739 |
CHPWLN login page does not display on any workstations after initial server installation_ Add DNS entry to server or HOSTS line on workstation to redirect WWW.PLATOWEB.COM to CHPWLN server |
| 2747 |
Your web browser is acting differently; unexplained problems begin to occur_ Change the security settings in Internet Explorer to the default settings |
| 2750 |
How to upgrade your CHPWLN system or courseware_ Upgrade your CHPWLN system and courseware; instructions and release notes available on PLATO Support Web site |
| 2751 |
ERROR: "Cannot connect to server" when trying to log in_ Add CHPWLN web server name and IP address for internal NIC to ISA proxy server HOSTS file |
| 2752 |
How to get started with eduTest: FOR STUDENTS_ Add student to the test schedule in eduTest; must be owner of the test schedule |
| 2753 |
ERROR: "No license currently available for this activity" when you try to run a lesson_ Wait for concurrent licenses to be freed up; contact PLATO Sales if need more Pathways courseware licenses |
| 2754 |
ERROR: "Application/object reference not set to instance of unhandled object" when student tries to self-enroll_ Try re-entering your PLATO Name or creating a new account login and password to self-enroll successfully |
| 2755 |
Your mastery test is locked or completion status must be changed (for students)_ Complete or re-enter tutorial to unlock a mastery test, or contact instructor (for students) |
| 2756 |
Unable to complete tutorial on PLE_ Listen to the entire tutorial and make sure to select "continue" at the end of each part |
| 2757 |
Very slow performance running PLATO products_ Change the network protocol binding order |
| 2758 |
Can you run Academic Systems Algebra (ASALG) CD Kit using a mapped network drive?_ Use a PLATO Content Cache Server for a low-bandwidth network environment |
| 2764 |
A student's class assignment does not show up_ Verify that Activities have been assigned to class |
| 2773 |
ERROR: "The PLATO Web Learning Network plug-in is not installed properly. You may not be able to run courseware."_ Log in to your Windows computer with administrator privileges |
| 2774 |
PLE Admin: You cannot log in; how to get account name, PLATO name, or password_ AS Algebra Administrator: Contact another admin or PLATO Support if you need your account name, PLATO name, or password |
| 2775 |
How to use PLATO Simulated Test after migration to eduTest_ Refer to training materials for help setting up PLATO Simulated Test after transition to eduTest |
| 2778 |
What is the URL (Web site address) for PLATO Learning Environment (PLE)?_ The URL (Web site address) for PLE is https://ple.platoweb.com; contact instructor for help with user name/password |
| 2781 |
Multiple pop-up windows appear while launching courseware_ Uninstall or disable Yahoo! Toolbar; tabbed browsing incompatible with PLATO courseware |
| 2782 |
How to change, look up, or reset a password _ Change or reset a user's password as an Account Administrator |
| 2786 |
ERROR: "HTTP 403" or "Page cannot be displayed"; cannot open login page_ Enable ple.platoweb.com or asalgebra.platoweb.com and associated IP range, and *.adobe.com, in firewall or router |
| 2787 |
ERROR: "Account is disabled"_ Contact PLATO Support if eduTest account disabled |
| 2788 |
Help with data upload in eduTest_ Download the PLATO eduTest Assessment Data Upload Check document |
| 2789 |
How many learners can be batch-enrolled at once?_ 65536 users can be batch-enrolled at one time in PLE |
| 2791 |
How to reactivate an inactive user account (student, teacher, admin) _ Reactivate an inactive user |
| 2796 |
ERROR: "Data tier was not detected on this server"_ Restart the User Data Server service on the CHPWLN server |
| 2798 |
ERROR: "The system has encountered an error. Please click OK to return to the previous page and try again" when adding resource to Course builder_ Deselect and recreate the resource |
| 2800 |
ERROR: "Unable to initialize current user"_ Run LOCKCLR - the Lock Clear Utility to clear lock files |
| 2801 |
Very slow performance running PLATO products_ Troubleshoot slow performance on Windows 2000 networks or workstations |
| 2806 |
How to upgrade your CHPWLN system or courseware_ Upgrade your Client-Hosted PLATO Web Learning Network to 5.1 and run latest patch |
| 2807 |
ERROR: "Director Player unable to open dplayer.dcr - Open with write permission by another user" when multiple users run courseware_ Set \PWAY\CW\MSS folder, subfolders and files to read-only |
| 2812 |
How to use PLATO reports to produce grades for a gradebook_ Description of PLE automated grade reporting feature |
| 2818 |
Where to find state standards_ Select Find Standards under Curriculum Planning |
| 2821 |
What to do/what files to back up before upgrading current server's network operating system_ Back up the entire \PWAY folder |
| 2822 |
You want to split up PLATO Pathways licenses_ Contact PLATO Learning Inside Sales to do a no-charge license redistribution order to move licenses |
| 2824 |
ERROR: "General Error /open_activity plato 899 missing input value Activity ID xxxx"_ Reinstall the iPLATO PWLN plug-in on imaged computers |
| 2825 |
Attendance report shows same time for true logout and next login_ True = user logged out via logout button or logged in again; False = user was timed out |
| 2831 |
Your work isn't being saved after exiting a lesson_ Always use the lesson's Exit button to exit the lesson, instead of closing the browser window |
| 2834 |
ERROR: "Application/object reference not set to instance of unhandled object" when student tries to self-enroll_ AS Algebra Web site URL is http://asalgebra.platoweb.com; do not link from Blackboard or other portal |
| 2835 |
ERROR: "Server Error in '/' Application." when student tries to self-enroll_ AS Algebra Web site URL is http://asalgebra.platoweb.com; do not link from Blackboard or other portal |
| 2839 |
Shockwave courseware keeps prompting to install plugin after installing Shockwave Player version 10 or 11_ Uninstall and reinstall Shockwave Player plug-in |
| 2840 |
ERROR: "The PLATO Web Learning Network plug-in is not installed properly. You may not be able to run courseware."_ Download and install the full version of the Authorware Web Player |
| 2841 |
How to change, look up, or reset a password_ Reset or clear your or another user's PWLN or CHPWLN password |
| 2842 |
Where can you download the Authorware Player?_ Download and install the full version of the Authorware Web Player |
| 2848 |
ERROR: "Record x : PLATO Name not in correct format; not saved" in batch enroll log in PLE/AS Algebra_ Remove spaces & other special characters from PLATO name in batch enroll file in PLE/AS Algebra; refer to sample file |
| 2852 |
Assignment not found for some students even after due date set to future date_ Create an assignment in PLE |
| 2854 |
How much Internet bandwidth do I need?_ Convert bandwidth units into other equivalent units with the Bandwidth Calculator |
| 2855 |
ERROR: "Error accessing .DAT files. Try again"; no users can sign on_ Check rights and permissions for Pathways |
| 2859 |
ERROR: "You cannot have more than 200 members in a class"_ The limit is 200 students per class in Pathways |
| 2861 |
ERROR: "Cannot find required files on the disk in drive D:" (or R: or other letter)_ Copy contents of CD to hard drive on workstation or to another CD |
| 2865 |
What is URL for PLATO Web Learning Network (PWLN)? _ URL for PWLN is http://www.platoweb.com |
| 2868 |
How to upgrade your CHPWLN system or courseware_ Upgrade your Client-Hosted PLATO Web Learning Network to 5.1 and run latest patch |
| 2869 |
You cannot find a PLATO Course when trying to assign license_ Expand the + to view contents |
| 2871 |
Unsure of Account Login or receiving "Invalid Account Login" or "Invalid Account ID" message_ Enter correct name & password; contact instructor or administrator to get user name or have your password reset |
| 2877 |
How to run the LOCK CLEAR UTILITY (LOCKCLR) or manually delete lock files_ Run LOCKCLR - the Lock Clear Utility to clear lock files |
| 2878 |
ERROR: "HTTP 403" or "Page cannot be displayed"; cannot open login page_ Add PLATO data centers and Adobe sites to Trusted Sites list |
| 2882 |
How to upgrade your CHPWLN system or courseware_ Upgrade your Client-Hosted PLATO Web Learning Network to 5.1 and run latest patch |
| 2887 |
How to change, look up, or reset a password_ Enter correct name & password; contact instructor or administrator to get user name or have your password reset- |
| 2889 |
How to uninstall and reinstall Flash Player_ Troubleshoot Flash Player problems |
| 2891 |
Student didn't receive or lost validation code, or code not accepted; where to get it or override it_ PLATO Support does not override AS Algebra validation codes; student needs to contact account administrator |
| 2893 |
Multiple pop-up windows appear while launching courseware_ Uninstall or disable Yahoo! Toolbar; tabbed browsing incompatible with PLATO courseware |
| 2895 |
ERROR: "Invalid password" when you try to log into PLE or AS Algebra_ Student: Check in Personal Academic Notebook or contact teacher to provide or override your AS Algebra validation code |
| 2898 |
Unsure of account login or PLATO name; get "Invalid Account Login" or "Invalid PLATO name" message _ Enter correct URL, account name, PLATO name, & password; contact instructor or administrator to get user name or have your password reset |
| 2899 |
Are there sample lessons for testing workstations (plug-ins, pop-ups, permissions, etc.)?_ PLE courseware titles listed by authoring language: Flash, Authorware, Shockwave |
| 2904 |
ERROR: "Unable to update workstation files from the network" appears upon launching PLATO Pathways_ Run Pathways workstation setup program (WSETUP) at affected workstation, as a local admin |
| 2905 |
Assignment or section has disappeared from student menu in AS Algebra_ If student has not completed assignment and due date passed, extend due date for assignment |
| 2906 |
ERROR: "Temporarily unable to communicate with server"; triangle with ! appears when launching or running lesson_ Close window and sign on to PLE again; prescription should appear |
| 2909 |
ERROR: "Cannot connect to server" when trying to log in_ Make sure you can ping the database server and make sure that the PLATO Data Server (SQL) service is started |
| 2911 |
You have questions or disputes about an order or number of licenses_ Contact PLATO Learning Inside Sales to do a no-charge license redistribution order to move licenses |
| 2912 |
Workstation locks up when accessing Learner Properties_ Reboot server and affected workstation(s) |
| 2914 |
Assignment or class has disappeared from student menu in PLE_ Change assignment's start date to today's date |
| 2918 |
How to uninstall and reinstall Flash Player_ Uninstall and reinstall Flash Player |
| 2919 |
How to upgrade your CHPWLN system or courseware_ Upgrade your CHPWLN system and courseware; instructions and release notes available on PLATO Support Web site |
| 2920 |
ERROR: "Error - the requested URL could not be retrieved" trying to access login page_ AS Algebra Web site URL is http://asalgebra.platoweb.com; do not link from Blackboard or other portal |
| 2926 |
How to clear the browser cache, cookies, and history_ Delete history, cookies, and cache in your Web browser on Windows workstations |
| 2928 |
How to clear the cache (delete temporary Internet files)_ Delete history, cookies, and cache in your Web browser on Windows workstations |
| 2929 |
ERROR: "The PLATO Web Learning Network plug-in is not installed properly. You may not be able to run courseware."_ Install/Reinstall the iPCD3 (PWLNINST.EXE) plug-in |
| 2933 |
Student loses Internet connection and locked out of mastery test; status shows test never started_ Always click "Exit" button in lesson before "Click here when your lesson or test is complete" in PWLN |
| 2936 |
How to change account management level_ Request that district administrator change eduTest account management level |
| 2937 |
Pathways Admin: You cannot log in; how to get PLATO name, or password_ Pathways Administrator: Contact another admin if you need your user name, or password; if no other admin, contact PLATO Support |
| 2938 |
Can you create assignment for section before adding students to section in AS Algebra?_ At least one student must be in a section before you can give a section assignment |
| 2939 |
ERROR: "Information could not be saved. Your account has expired or not yet activated" when creating a new user_ Implementation Management is in process of setting up account and will contact your site |
| 2946 |
You are unable to access or run courseware_ AS Algebra Web site URL is http://asalgebra.platoweb.com; do not link from Blackboard or other portal |
| 2948 |
