PLATO Support Center - Top 20 Knowledge Base Articles


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Top 20 Knowledge Base Articles by Product

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PLE
PWLN
Pathways

Top articles are based on the number of times it is viewed on the web and reported to PLATO Support Services.

PLATO Web Learning Network

1.	256	Unable to launch lesson in PWLN; "Please wait...Click here when your lesson or test is complete...Popup blocked..."
2.	1157	What are the rights and permissions required to run PLATO Web Learning Network, courseware, or install plug-ins?
3.	3706	ERROR: "The PLATO Web Learning Network plug-in is not installed properly. You may not be able to run courseware."
4.	3419	ERROR: "Login Validation failed. Invalid UserID or password (DBSQL 6122)"
5.	6492	ERROR: "Group does not exist or has been deleted ... (DBSQL 6131)" logging in to PWLN
6.	7714	PWLN Admin: You cannot log in; how to get account number, user name, group name, or password
7.	511	How to unlock a student's mastery test or change a student's status (for instructors and account administrators )
8.	7978	Where do you get the plug-ins to run PLATO courseware on PWLN?
9.	2017	ERROR: "Access is denied" when installing Authorware plug-in with Vista and IE7
10.	4140	What is your account number? You have forgotten it or never received it
11.	520	Your mastery test is locked or completion status must be changed (for students)
12.	3052	How to enter symbols, special key combinations, or function keys in courseware
13.	4473	What range of IP addresses needs to be open for access to PWLN?
14.	7864	System keeps prompting to install PLATO (iPCD3) plug-in
15.	2841	How to change, look up, or reset a password
16.	2716	ERROR: "Account has expired or is inactive...(DBSQL 6112)"
17.	4392	ERROR: "Invalid UserID...(DBSQL 6121) Click here to try again"
18.	6324	What is my PLATO name, group name, and/or password?
19.	6415	Upon exiting a completed tutorial, the mastery test does not unlock
20.	3297	You forgot your username and/or password (student or instructor)


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